Stephanie Good
Stephanie Good at Ciocca Ford

Stephanie Good

Service Advisor

Ciocca Ford

780 S West End Blvd
Quakertown, PA 18951

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4.5
23 Reviews
4.5

23 Reviews

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23 Reviews of Stephanie Good

August 13, 2025

Dealership Rating
Employee Rating

Just easy to work with, finds time when needed to have job done for me More

by MILLER1832
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zane Henninger

Aug 13, 2025

Ciocca Ford responded

Thank you for your feedback! We’re glad to hear that we could make things easy and accommodate your schedule. It’s always our goal to get the job done when you need it. We appreciate your support and look forward to helping you again!

August 11, 2025

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Employee Rating

Mechanic / technician good. Forman..not so good I felt Forman had bad attitude Not much more ti say More

by ROCKET442
Recommend Dealer
Yes

Other Employees Tagged: Stephanie Good

Aug 12, 2025

Ciocca Ford responded

Thank you for your feedback. We're glad to hear you were satisfied with the work of our mechanic/technician. We're sorry to learn that your experience with our foreman did not meet expectations. We take concerns like this seriously and will be addressing it internally to ensure better interactions in the future. Your input helps us improve, and we appreciate you bringing it to our attention.

August 11, 2025

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Fantastic customer service and support. Work was done in a timely manner. They gave me text updates which were great - communication is important to me. Thanks More

by Joe R.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 12, 2025

Ciocca Ford responded

Thank you so much for the kind words, Joe! We're thrilled to hear that you appreciated the timely work and our communication throughout the process. Keeping our customers informed is a top priority, so it's great to know the text updates made a difference. Thanks again for choosing us—we’re here whenever you need us!

August 09, 2025

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I have Been going to Ciocca Ford for about a year and I’m extremely happy with them !!! More

by johnalsup00
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Klement, Zane Henninger

Aug 11, 2025

Ciocca Ford responded

Thank you for your continued trust and support! We’re so happy to hear you’re extremely satisfied with Ciocca Ford. We look forward to serving you for many more years to come!

August 04, 2025

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Always gets the job done on time. Never have I ever had a complaint about the service I received at service department. More

by MARSUL18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Klement, Zane Henninger

Aug 08, 2025

Ciocca Ford responded

Our whole team appreciates your excellent review. We strive to give flawless customer service for every customer that walks in! Please reach out if we can help with anything more.

August 03, 2025

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Employee Rating

Amazing experience and went above and beyond in customer service Thanks to the service manager as well for answering all my questions. More

by chip2724
Recommend Dealer
Yes

Other Employees Tagged: Stephanie Good

Aug 04, 2025

Ciocca Ford responded

Thank you very much for such a great review, Chip! We work very hard to make sure that we are offering the best experience. So happy to hear that our commitment was clear with you!

August 02, 2025

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I had a nail in my tire and they got me in within the hour and did an oil change and fixed my tire in just an hour More

by EHART1404
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Aug 04, 2025

Ciocca Ford responded

Thank you for sharing your experience! We're glad we could help you quickly by fixing your tire and getting that oil change done within the hour. It's great to know we could get you back on the road without delay. We appreciate your trust and look forward to assisting you again whenever you need us!

July 31, 2025

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Employee Rating

Service was done in the time frame I was told it would be done . Good explanation of what was done More

by LADECICCO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 04, 2025

Ciocca Ford responded

Thank you for your feedback! We’re glad to hear your service was completed on time and that our team provided clear explanations. We appreciate you choosing us and look forward to serving you again in the future.

July 26, 2025

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Employee Rating

Work completed in time frame. Friendly staff. Estimated price ended up being final price. Detailed Work performed listed on invoice More

by ARMAX057
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Smith

Aug 04, 2025

Ciocca Ford responded

Thank you for taking the time to leave a review of your experience with our service department. We strive to maintain the highest level of customer service and are glad to hear it was reflected in your visit.

July 23, 2025

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Employee Rating

A job Well done by your service, mechanics and valet. . It's just that prices are getting so high. For everything.. I will go to ciocca ford for all my service and sales More

by WILLIAM.SCHEIBENHOFFER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zane Henninger

Jul 24, 2025

Ciocca Ford responded

Hi William, thank you so much for your kind words and for recognizing the efforts of our service team, mechanics, and valet—we truly appreciate it! We understand your concerns about pricing, and we’re always striving to provide the best value while maintaining the high quality you expect. We're grateful for your continued loyalty and are honored that you've chosen Ciocca Ford for all your service and sales needs. We look forward to serving you again soon!

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