Steve Hood | Page 6

I have owned Chrysler vans since 1996 and spent most of a year looking for a replacement van since my current one was aging and I wanted something more dependable. I went to this dealer because they had a v year looking for a replacement van since my current one was aging and I wanted something more dependable. I went to this dealer because they had a van that I thought finally met my requirements. When I got there, the van did not have the features that I thought it did. My husband convinced me to custom order to get the van that I wanted. My local dealership offers several free incentives, such as free oil, changes, vacation, tuneup, etc. Obviously, I would not choose to drive 200 miles for a free oil change, but the dealership clearly knew they had to offer nothing because of their distance. I even questioned whether it was the right thing to do to order a van 100 miles from home was assured that I would get the same service anywhere. This is my fault for accepting this and moving forward , but the dealership clearly was dishonest and deceitful in their practices since they knew I’d be sacrificing dealer incentives. There was no review of available features prior to ordering, and there are features that I was unaware of until after I ordered. The morning after ordering, I requested paint protection be added, and was told that if they could not add it to the order but they would do it at the dealership when it arrived. When I picked up the van, they confirmed several times that the paint protection had been completed. Upon arriving home, I realized that there was no charge or documentation of the paint protection. Although unresponsive to calls and failing to receive return calls, perseverance eventually gets through. The dealership continued to insist that they had applied the paint protection but must have “failed to document” it and were unwilling/unable to provide it after the fact. After pursuing it for several months, the resolution would be that I would have to take it to a dealership, have van cleaned, paint protection applied, and pick it up later, therefore leaving me without a vehicle for several days. At one point this dealership offered to pay for the paint protection, but then denied making the offer on the very next call. The van is a vac and go, and the vacuum was not installed upon delivery. Seeming simple enough, I tried to do so, and was unable to get the hose through the channel. I’m now in the position of having to pay a dealership to install the vacuum. I will be driving to Mississippi in May and will attempt to schedule an appointment to install the vacuum on the way down since I hardly think I should be paying to have the equipment (a van feature) to be installed and usable. Let’s see how that goes. I would certainly not recommend this dealership and don’t look forward to having anything to do with them!!! More

by Clahlrichs Verified Customer Verified Customer

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I feel that I was treated fairly but when I went to pay for the truck I told them I had an issue with the truck. They said they looked at it they didn't fix it. Still have the same issue so I go home and I for the truck I told them I had an issue with the truck. They said they looked at it they didn't fix it. Still have the same issue so I go home and I read the extended warranty that the guy made sound really well. I find the paperwork there's a $500 deductible and it really doesn't cover all that much, so in that aspect I feel I was cheated. Have a good day. More

by Dennislbower Verified Customer Verified Customer

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Attentive. Communicative. Listened to what I asked for and found me a great deal. Ok. Communicative. Listened to what I asked for and found me a great deal. Ok. More

by 2orpro2 Verified Customer Verified Customer

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Great people to work with. Very accommodating. Would recommend this dealership if you are looking for a new or used car, or need service for your car. Very accommodating. Would recommend this dealership if you are looking for a new or used car, or need service for your car. More

by jpdinnen1 Verified Customer Verified Customer

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They were very nice and helpful. Quick turnaround and I was done fast Professional nice Quick turnaround and I was done fast Professional nice More

by Mrs.twshorty Verified Customer Verified Customer

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My son was buying a car for the first time. From the moment we stepped on the lot to when he received the keys, we received the best customer service and experience possible. From the moment we stepped on the lot to when he received the keys, we received the best customer service and experience possible. More

by cmthompson_3 Verified Customer Verified Customer

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BUYER BEWARE! !!! Purchased a used vehicle as an out-of-state buyer from Stephen Black - 76,000 miles on the car. Stephen did a good job. As part of our !!! Purchased a used vehicle as an out-of-state buyer from Stephen Black - 76,000 miles on the car. Stephen did a good job. As part of our negotiations I asked for a very detailed visual inspection to verify there was no rust in the rear quarter panels (common and particularly problematic for this model vehicle) and no dents. It was reported that there was absolutely no rust and 1 dent in the passenger door - which the dealership agreed to have repaired before I flew down to pick up the car. Upon picking up the car I found very clear rust in the rear quarter panel and a new dent in the fender. I asked the used car manager Steve to repair this new dent that was clearly caused while in his care and his response was "it's an old car it's going to have dents". 1 day after getting the car home it died showing signs of lingering massive electrical gremlins. I called the dealership with a fair request which was split the cost of repairing the issue 50/50. I never even the used car manager Steve a cost number, he told me I should have purchased a warranty and refused to stand behind the car they sold. !!!!Avoid this dealership for used vehicles!!!! More

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Quick easy and professional! Highly recommend Glen CDJR to my friends and family. Thank you. Highly recommend Glen CDJR to my friends and family. Thank you. More

by dfrishel Verified Customer Verified Customer

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Not that great, the Jeep has a few thing wrong with it like no radio, no heat that kind of sucks, am think I sure kill the deal and go to a different dealership! like no radio, no heat that kind of sucks, am think I sure kill the deal and go to a different dealership! More

by james.rallis Verified Customer Verified Customer

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They worked tirelessly to get me the car I wanted. What a great group of guys. What a great group of guys. More

by JDUKE559 Verified Customer Verified Customer

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