Steve Miller | Page 2

THE ABSOLUTE WORST SERVICE DEPARTMENT. RUN AWAY FROM THIS DEALERSHIP I've dealt with Rosenthal Jaguar for years. If I could could give a zero rating I would. There is not a worse dealersh RUN AWAY FROM THIS DEALERSHIP I've dealt with Rosenthal Jaguar for years. If I could could give a zero rating I would. There is not a worse dealership. Words can't describe how absolutely horrendous the service department is. They lie, do shoddy work, try to cover it up then get defensive when called out on their mistakes. Every service appointment I've had since 2017 has been nothing but infuriating. Every manager, now I'm dealing with Steve, has been arrogant, defensive, argumentative never apologetic for the problems their department causes. Clearly they are untrained in every aspect of customer service. Not sure what training they receive at all. It is their job to make right what their department does wrong. Instead they raise their voice and blame, no accountability, no class whatsoever. Steve is the definition of unprofessional, crass and hot headed. What on earth was this dealership thinking when they hired him. He drives away customers and brings in complaint after complaint. Bad hire. I will never purchase another car from this place and will share my feelings with anyone interested in a Jaguar. Go somewhere else. More

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