Steven Cho | Page 2

The dealership was both professional and inviting, making the car buying process a breeze. I went in with a list of “wants” in a vehicle and the salesman, Robert P, provided me with options that met my famil the car buying process a breeze. I went in with a list of “wants” in a vehicle and the salesman, Robert P, provided me with options that met my family needs. He then worked diligently to make sure that I got the car that I desired for the most affordable price. More

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I appreciate that the salesman was not pushy. I had a budget and we finally got it to work. I had a budget and we finally got it to work. More

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Excellent customer Service very respectful and he knows his job very well thank you for your time and courtesy his job very well thank you for your time and courtesy More

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Keeps my eight year-old Outback running reliably. Good service visitor accommodations...quiet room with computer table space and power available. Good service visitor accommodations...quiet room with computer table space and power available. More

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Working with i. g. Waas a great experience. Jason Lee was the salesman - he was knowledgeable, responsive and professional. g. Waas a great experience. Jason Lee was the salesman - he was knowledgeable, responsive and professional. More

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Very professional. Very detailed. Very good dealership overall. Very attentive. Highly recommend this dealership. End. Very detailed. Very good dealership overall. Very attentive. Highly recommend this dealership. End. More

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I went to the dealership to buy a light bulb for my Subaru Impreza. The service dept counter associate went out of his way to help me. I called the parts dept and they also took the time to help me. B Subaru Impreza. The service dept counter associate went out of his way to help me. I called the parts dept and they also took the time to help me. Both associates were super helpful. In the end they took my car back to service area and when it returned the new light bulb was installed. And on top of that, there was no charge. In this day and age customer service is a thing of the past. I commend both employees for that caring and professional help! Thanks again! Frederick Prietz customer for life! More

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The staff and technicians IG Burton Subaru are fantastic! They are the only Dealership I want to bring my car to for service. They are always polite, professional, and willing to explain everything I need to They are the only Dealership I want to bring my car to for service. They are always polite, professional, and willing to explain everything I need to know about my service. If you have a Subaru and you live in Central Maryland I recommend you take your car to IG Burton for service. More

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Our experience with our salesman, Bob, at I. G. Burton Subaru was outstanding. Bob knew the Crosstrek inside and out, was easy to work with, and listened and understood what we were looking for G. Burton Subaru was outstanding. Bob knew the Crosstrek inside and out, was easy to work with, and listened and understood what we were looking for in a new car. Regards, Chris M., Annapolis, MD More

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I was recently in the market for a new compact hybrid SUV. My spouse and I went to Glen Burnie because there are several dealerships in one area, making it easy to test drive the handful of vehicles I wa SUV. My spouse and I went to Glen Burnie because there are several dealerships in one area, making it easy to test drive the handful of vehicles I was considering. For more than 10 years, I had wanted a Subaru Crosstrek, and the moment I drove it, I knew it was the right car for me. Over the years, I've purchased vehicles from Toyota, Nissan, Jeep, and Volvo dealerships. None of those experiences were particularly memorable—good or bad. Unfortunately, my experience with i.g. Burton stood out for all the wrong reasons. The test drive itself was excellent. The salesperson was friendly, knowledgeable, and the experience up until that point was exactly what I had hoped for. Unfortunately, everything changed the moment we left the dealership. We were bombarded with aggressive phone calls, text messages, emails, and voicemails. I've heard stories about pushy car salespeople, but I've never experienced anything remotely like this. What was even more surprising was that when I explained why I wasn't interested in continuing the conversation, the salesperson repeatedly argued with me. Not once or twice, but several times. At one point, she even told me she would give me zero stars as a customer. I've never had a salesperson speak to me that way, and I found it both unprofessional and baffling. In the end, we purchased our Subaru Crosstrek from another dealership. They provided an honest, transparent offer, respected our decisions, never pressured us, and had us in and out of the dealership in about an hour. i.g. Burton should take a close look at how its sales staff interacts with potential customers. A great test drive experience means very little if customers are driven away by aggressive and confrontational sales tactics. They lost this sale not because of price or product, but because of the way they treated a customer after the test drive. More

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