Steven Cole

I brought my wife here in November 2023 for a new car because she was in a terrible accident and almost lost her life. She really wanted an Alfa Romeo, and this dealership had a car with everything she w because she was in a terrible accident and almost lost her life. She really wanted an Alfa Romeo, and this dealership had a car with everything she wanted. First off, the staff was nice, but the saleswoman (Yaeli) was grossly misinformed about the selling process, and she didn't know what she was doing. The finance manager (Steven) helped her out and he was lovely, admittedly. He did his best to help her with the sale, but she messed up so many times that were just ready to get out of there. She tried to drill, yes DRILL, holes in my wife's bumper to add a license place holder. I had to tell her that the car provided a space for that, so she backed off. Another problem was that my wife's DNA system NEVER worked. It was reported to them before we left the lot. Yaeli told us that the part would be ordered, and this problem would be fixed. It's been over 6 months and they have not fixed the DNA knob, in fact, my wife was told that they didn't even order the part. They sold my wife this car and then completely forgot about us. If it were me, I probably would ignore it, but I have to hear about this almost daily. To add a little insult to injury, her electrical system is faulty, and her Bluetooth disconnects all the time. I had to convince her to pick her battles and only focus on the DNA problem for now. The saleswoman (Yaeli) is no longer with the dealership (no surprise at all). I will be looking to change my original review I made with this dealership and will report them to the BBB. After almost losing her life and being thankful she had a reliable car, my wife no has to deal with a car that has problems, and the dealership has done nothing to make this right. DO NOT BUY YOUR CARS WITH MASERATI OF NAPERVILLE. More

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David was very helpful and accommodating. Extremely reasonable prices. The buying process was very fast and easy. I would recommend Maserati of Naperville to others! Extremely reasonable prices. The buying process was very fast and easy. I would recommend Maserati of Naperville to others! More

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Rogelio was awesome! Did a Great job with our purchase on our Volvo. Knowledgeable and great personality! Will purchase again! Did a Great job with our purchase on our Volvo. Knowledgeable and great personality! Will purchase again! More

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David was professional, accommodating, and made the buying process enjoyable. I highly recommend David H and Maserati of Naperville. buying process enjoyable. I highly recommend David H and Maserati of Naperville. More

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great service and responsive from all the folks. its why i keep coming back to these guys its why i keep coming back to these guys More

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I had a wonderful experience and I would highly recommend this business to others.David was so helpful and patient with me I give him a 10 perfect salesman. recommend this business to others.David was so helpful and patient with me I give him a 10 perfect salesman. More

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Great Helpful. Great helpful.great Helpful. Great Helpful 👍 Great Helpful 👍 Great Helpful 👍 Great Helpful 👍 Great 👍 Great helpful.great Helpful. Great Helpful 👍 Great Helpful 👍 Great Helpful 👍 Great Helpful 👍 Great 👍 More

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Rogelio did a great job communicating with us , showing us the car. It was a great quick deal and we loved the service. Also Steve at finance did a great job getting us the best rate. Will definitely come us the car. It was a great quick deal and we loved the service. Also Steve at finance did a great job getting us the best rate. Will definitely come back here for our next car. More

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Rogelio and Marty are the best! Helped me and my Husband get the Volvo we wanted. Definitely would recommend! Helped me and my Husband get the Volvo we wanted. Definitely would recommend! More

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Very clean and friendly dealership. Rogelio was thorough when helping us find a vehicle for our daughter. They earned our business for life! Rogelio was thorough when helping us find a vehicle for our daughter. They earned our business for life! More

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