Steven Edwards Jr

The vans middle door flew open on the freeway with my underage daughter sitting in that seat. Door lock actuator failure of some kind AND door would not close anymore. We had to drive home 45 miles with underage daughter sitting in that seat. Door lock actuator failure of some kind AND door would not close anymore. We had to drive home 45 miles with some twine holding door closed. i had recently just had Goodyear replace parts in that exact area where they broke multiple things but were too short handed to do anything. Once that door went open I filed a claim with them and they told me to drop my vehicle off at your location to be inspected. I personally know Terry Workman and had a professional relationship with Greg Gillum for 18 years. I was confident that the people there would take care of me. Boy i couldnt have been more wrong. I drove vehicle to Ontario from my home with door slamming open and back the entire way due to broken pieces inside van door. Goodyear instructed me to drive it there like that. My wife spoke to Tim or Tom who said to find him when arriving. I got there August 11th? in the afternoon. I drove into service area and no one greeted me so i walked up to the counters. I asked Tim for Tim or Tom, he ignored me. Steve Edwards was next to him and in no rush to help but I said hi to him due to him previously working for Goodyear as I did. I informed Steve of everything going on with Goodyear and the vehicle. Steve took no notes on a computer, wouldnt walk to the vehicle to let me show him whats going on. He took down a goodyear corporate number and wrote door on a post it with my name and goodyears claim number. Talking to Steve he said they have no techs right now so it might be a while. I said this is where they want it so we shall see. From this point on I never heard from Spitzer. I do live close and saw it parked in exact location for 6 weeks straight. Now I am starting to get mad. I have no vehicle , no communication and worst of all I never even got to know if Steve wrote what I asked needed to be looked at. I call down and ask for Steve. Hes not there. I ask for status. Tim/Tom says there is no vehicle here and to talk to Steve. I said no vehicle there and cussed. Tim/Tom said stop acting like a child. I responded with let me speak to Greg. His response i am here by myself. I said theres no way get me Greg. He doubles down and says he is by himself and i need to show respect. I hung up. I called Terry Workman. He was confused as my vehicle wasnt even written up and it was already there almost 6 weeks. He puts me on hold. Guess who answers? Greg!!! Who i asked for and wasnt there. He acts surprised and says well Steve isnt here and I will call you first thing tomorrow with an answer. Guess who never got a call back from Greg. Yes it was me. I did also leave him 2 more voicemails and went down but he was "at lunch" and would call me back as soon as he came back from lunch, He must still be on lunch. Oh and in middle of all this goodyear called me and said Spitzer fixed your issue , you had a child safety lock on causing door to not shut. I call down ask for steve, not there, ask for greg, not there. I leave voicemail. someone does call my wife somehow and tells here they are removing the door again for us and nothing is broken. The issue with that is i see where its parked and i happened to leave multiple notes in vehicle for tech and steve and greg and 2 months later when vehicle was picked up the notes were wet and stuck to vehicle. They have video. I want the veideo showing my door being taken off, not once but 3 times. If there is no video they Spitzer is liable for everything Goodyear messed up by refusing to look at my vehicle. I have almost 20 year relationships here ruined by no respect, or incompetence , or both. I had a bbb claim and a us attorney general claim associated with all this More

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Very honest, kept me informed & knowlegeable & customer focused. Servicexengine light had problems with on diagnostics for code. So wl take back. Definitely nothing engine wise, maybe something vapor. focused. Servicexengine light had problems with on diagnostics for code. So wl take back. Definitely nothing engine wise, maybe something vapor. More

by kjb0416 Verified Customer Verified Customer

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I’m a “ waiter” when I have my care serviced and the accommodations are very pleasant. The waiting area has a television, a children’s area, and is stocked with beverages and snacks. accommodations are very pleasant. The waiting area has a television, a children’s area, and is stocked with beverages and snacks. More

by sgharmon5472 Verified Customer Verified Customer

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Diagnostics are great. Service is performed professionally and efficiently. Employees are courteous and service is great. Service is performed professionally and efficiently. Employees are courteous and service is great. More

by KARENHOPEGROVE Verified Customer Verified Customer

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I took a 2010 Toyota Corolla in for a 4 wheel alignment because l put a new set of tires on that car. When they put the car up to begin the alignment they found the rear struts were bad and needed replacem because l put a new set of tires on that car. When they put the car up to begin the alignment they found the rear struts were bad and needed replacement. They didn't charge me anything for this! I had new struts put on that car today and I'm taking it back to Spitzer tomorrow morning for the alignment! More

by Dave Verified Customer Verified Customer

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I was very happy with my service with your service department I will be returning for my next service appointment department I will be returning for my next service appointment More

by RHONDABRUMFIELD1960 Verified Customer Verified Customer

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Excellent service at Spitzer Chrysler Jeep Ram of Mansfield! Brought in my wife’s Grand Cherokee for an oil change and a tire check. Everything was handled quickly, professionally, and with great car Mansfield! Brought in my wife’s Grand Cherokee for an oil change and a tire check. Everything was handled quickly, professionally, and with great care. Friendly staff and efficient service—highly recommend! More

by ERYAN3 Verified Customer Verified Customer

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Waited 1 hour and 45 minutes for oil change and tire rotation! Was Not acceptable!!!! rotation! Was Not acceptable!!!! More

by bob.reel Verified Customer Verified Customer

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