Platinum Volkswagen

Dileslie13 responded

The absolute worst service is located at Platinum Volkswagen in Hicksville NY. The dash screen in my vehicle was lighting up like the 4th of July I took it to Platinum Volkswagen because I was told but Volkswagen that they had certified technicians at this location. I the rude service person Karen Palacio would not allow me to complete my statement, and told me that she would do the diagnostic test and tell me what’s wrong with the vehicle. I dropped off my vehicle at 8am she sent me a test saying that another dealership probably just didn’t want to take care of my vehicle. Then she sent another text saying she’s going to lunch and when she gets back she will let me know what’s wrong. Then she said one hour before closing nothing is wrong come pick up the vehicle. I attempted to call and she sent me text messages while I’m calling the receptionist said she was with another client. Yet she’s texting me telling me there is something wrong with my vehicle. So I called again and the receptionist said she had left for the day. I asked to speak with a supervisor and was told no so I told the receptionist I would pick up my car in the morning. So I picked up my car the following morning hoping to gain clarity from the supervisor who raised his voice and was completely unprofessional. I’ve never had this experience from a Volkswagen dealership… Platinum “fools gold experience” because that’s the level of service they are offering.

Platinum Volkswagen responded

Obviously, this is not how the interaction took place. Our service manager makes every effort to work with all customers unless their behavior becomes disrespectful. Based on your review, it seems you were asked to leave due to your conduct. You may find that a more respectful approach leads to a better outcome. It may also be best to return to your selling dealer, as they may be able to provide the experience you’re looking for.

Dileslie13 responded

I was never asked to leave, I simply tried to explain what was going on with my car and keep getting cut off im not one for unprofessional exchanges. So I politely asked for my vehicle and Steven Fox walked out the side door did not hold it for me and you don’t have handicap accessible doors. Steven Fox drove my vehicle into the middle of the street obstructing the normal flow of traffic left my driver side car door open knowing that I was on crutches and it would take me a while to hobble down the sloped driveway to retrieve my vehicle.

Platinum Volkswagen responded

You were told to take your car and not come back because of your behavior, now you’re just embarrassing yourself on the internet.

Platinum Volkswagen responded

It goes even further than what you’ve claimed. You were never a customer of Platinum VW, you had already been to two other dealerships before even attempting to come here. From the very start, your attitude was confrontational, even while just trying to make an appointment, as if you believed you deserved special treatment above every other Volkswagen owner. You insisted you had a battery issue, which you did not, and because of your prior dealership history combined with your behavior, we declined to service your vehicle. You even escalated the matter to Volkswagen Corporate, and after hearing both sides, they sided with us, the dealer, not you. In fact, your case was closed immediately once our explanation was provided.

Dileslie13 responded

This is your attempt to save face with the public by use of micro aggressions. I’ve done nothing but share my experience of what transpired. Steven Fox and Karen Palacio are completely under qualified for the service position at a Volkswagen dealership. I understand I’m a Melanated American and the perception is that you must get loud and yell over us when you see us so you can point the finger at us. But I do not condone or entertain any of those actions. People like Karen Palacio and Steven Fox who act like that i simply don’t engage. I let you do what you do because there is always a video to go along with it. Which is why I asked for my vehicle when Steven Fox got loud and I hobbled out of the non handicap accessible doors which was difficult to hold and get through in my current handicap state. It’s sad you don’t want to start training the staff to just do a better job.

Dileslie13 responded

Im not sure what you are talking about but I have a AC issue which is directly related to the battery issue. I only went to one other Volkswagen location that didn’t yet have their certification for the work , but now that they do they called me to find out if I was still in need of assistance and I’ll be going back there because their professionalism is above and beyond for all customers.

Dileslie13 responded

I’ll let corporate know we are having this very public exchange, that speaks volumes to the type of customer care you provide. No need to feel embarrassed. Just ask for more training, it’s available for your store.