Steven Fox

The dealership treated me as VIP from my very first visit and throughout the entire process of leasing my vehicle. They followed up after the purchase with the same concern and caring. A special thank visit and throughout the entire process of leasing my vehicle. They followed up after the purchase with the same concern and caring. A special thank you to Vildan and Josh. More

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I dropped off my car for a simple battery change, but when I picked it up, the window switch was broken and had sharp edges. They are denying that the damage happened while the car was in their care and when I picked it up, the window switch was broken and had sharp edges. They are denying that the damage happened while the car was in their care and are insisting I should cover the $99.95 cost to replace the switch. I'm frustrated by their refusal to take responsibility, as I should not be responsible for damage caused by their team. More

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Do not give your business to Platinum Volkswagen! After leasing and buying four (4) cars from them, my wife and I recently had a problem where our 2020 Jetta with 32000 miles died due to a faulty eng After leasing and buying four (4) cars from them, my wife and I recently had a problem where our 2020 Jetta with 32000 miles died due to a faulty engine. Rather than help us with a car that was clearly under warranty, they washed their hands of my issue, saying that my mechanic failed to put oil in my car. This is a lie. My mechanic of over 20 years checked my car twice before towing it to Platinum and then checked it again in front of me when they towed my car from Platinum. I gave Platinum all of the maintenance records. In addition to walking away from my problem and helping a former loyal customer, they were arrogant and dismissive. I now have a legal matter which I WILL pursue as all of the evidence is in my favor. I paid off this car in January 2024 and now have a mess on my hands. Good bye to Platinum and Volkswagen as a brand. There are too many other dealers that would appreciate my business with many other quality brands. More

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Very welcoming sales team. Made sure I’m totally comfortable with the car. A+ service. Offers great support placing customer satisfaction as most important. Fosters a family fr Made sure I’m totally comfortable with the car. A+ service. Offers great support placing customer satisfaction as most important. Fosters a family friendly atmosphere. More

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Manny is an exceptional car salesman and I would like to share my review of his outstanding service! Manny is extremely knowledgeable and takes the time to explain the process. I have leased 2 cars with Man share my review of his outstanding service! Manny is extremely knowledgeable and takes the time to explain the process. I have leased 2 cars with Manny and he patiently explained all of my options and ensured that I understood all of the terms and conditions. He went above and beyond to make the paperwork smooth and hassle-free. I will only lease/buy from VW if Manny is involved in the process. I constantly refer my friends and family to him and will continue to do so in the future! More

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Manny is 1 of a kind and so appreciate all help and kindness! Thank You for your expertise and guidance. Platinum is lucky to have a salesman such as yourself! kindness! Thank You for your expertise and guidance. Platinum is lucky to have a salesman such as yourself! More

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Purchased my first Volkswagen here and I am so happy! Vildan and the rest of the staff treated me with such kindness and great customer service. Vildan was attentive and always there to answer any questi Vildan and the rest of the staff treated me with such kindness and great customer service. Vildan was attentive and always there to answer any questions and guided me through the whole process from start to finish. Very happy with this dealership. More

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Claimed that was uneducated. What a rude thing to say to a customer. Don't trust Josh a d platinum vw. They are not worth spending your hard earned money at! a customer. Don't trust Josh a d platinum vw. They are not worth spending your hard earned money at! More

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Amazing experience ! They stopped at nothing to make sure everything was good and I was happy. They made me feel very welcomed. Best volkswagen I have ever been to. everything was good and I was happy. They made me feel very welcomed. Best volkswagen I have ever been to. More

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From start to finish, even thru some minor snafu’s with paperwork , I didn’t have to worry about anything - it was handled and made good. Easy interaction, good deal, love the car. paperwork , I didn’t have to worry about anything - it was handled and made good. Easy interaction, good deal, love the car. More

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