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Steven Lu

Overview Reviews (8) Inventory (183)

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Steven Lu

Service Advisor

Victory Honda Chicago Northside

6600 North Western Avenue
Chicago, IL 60645

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4.6

8 Reviews

Overview Reviews (8) Inventory (183)

Dealership Experience

9 yrs, 5 mos

Industry Experience

23 yrs, 5 mos

Languages Spoken

Vietnamese

4.6

8 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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8 Reviews of Steven Lu

April 08, 2026

Dealership Rating

Employee Rating

I have had both great experiences, but also poor experiences at this dealership. In this case, my insurance company would not pay the dealer price to have my glass replaced. Steve has been helpful a experiences at this dealership. In this case, my insurance company would not pay the dealer price to have my glass replaced. Steve has been helpful as he could be. The main issue was the price of the services. More

by drussell922

Verified Customer

Recommend Dealer

Other Employees Tagged: Steven Lu

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Apr 12, 2026 -

Victory Honda Chicago Northside responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Peter Gabriel General Manager peter.gabriel@victoryhonda.com

Apr 12, 2026 -

Victory Honda Chicago Northside responded

April 07, 2026

Dealership Rating

Employee Rating

Excellent staff,job finished as promised even faster,whole experience excellent,lounge clean and spacious,WiFi connection good faster,whole experience excellent,lounge clean and spacious,WiFi connection good More

by Alejah32

Verified Customer

Recommend Dealer

Yes

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Apr 07, 2026 -

Victory Honda Chicago Northside responded

We’re thrilled our team completed your service ahead of schedule and delivered an excellent experience. It’s great to know the lounge met your expectations with its cleanliness, space, and reliable WiFi. Thank you for sharing your feedback and we look forward to seeing you again. Peter Gabriel General Manager peter.gabriel@victoryhonda.com

March 29, 2026

Dealership Rating

Employee Rating

Great service! The shop was always clean. Service are on time. I can’t complain on anything. The shop was always clean. Service are on time. I can’t complain on anything. More

by TRANGTRI74

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: James Bates

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Mar 29, 2026 -

Victory Honda Chicago Northside responded

We’re glad to hear you appreciated the cleanliness and prompt service in our shop. Feel free to contact us if there’s anything else we can help you and your Honda with. Peter Gabriel General Manager peter.gabriel@victoryhonda.com

March 27, 2026

Dealership Rating

Employee Rating

Just a few days ago I got this car - a 2011 Honda CR-V EX-L. And Steven was good to let me walk in without an appointment. And he was Great to have people give it a quick look over to tell me what needs t EX-L. And Steven was good to let me walk in without an appointment. And he was Great to have people give it a quick look over to tell me what needs to be fixed. The only issue was I had to stay much longer than I anticipated. More

by BJECHI

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Steven Lu

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Mar 29, 2026 -

Victory Honda Chicago Northside responded

Thank you for your business and this review. We're happy to hear that Steven and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Peter Gabriel General Manager peter.gabriel@victoryhonda.com

March 25, 2026

Dealership Rating

Employee Rating

Good and nice people and am glad having Honda as my vehicle, Steve Lu is the best of all to me vehicle, Steve Lu is the best of all to me More

by OTMENS62

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

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Mar 26, 2026 -

Victory Honda Chicago Northside responded

What a pleasure to hear you’re enjoying your Honda and that Steven provided outstanding support. Thank you for sharing your positive experience. We hope every drive brings you joy. Peter Gabriel General Manager peter.gabriel@victoryhonda.com

March 21, 2026

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Employee Rating

Quick, efficient, no upselling. Easy in and out and my problems were addressed. The experience didn't break my bank. Easy in and out and my problems were addressed. The experience didn't break my bank. More

by P_KETZ

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Steven Lu

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Mar 21, 2026 -

Victory Honda Chicago Northside responded

Thank you for the five-star review. It’s wonderful to hear that Steven and our team provided quick, efficient service for your Honda CR-V Hybrid without any upselling. We’re glad we could address your concerns and keep things budget-friendly. Peter Gabriel General Manager peter.gabriel@victoryhonda.com

March 01, 2026

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Employee Rating

They are reliable, fast, and dont price gouge! Great service! Would recommend them to anyone! Great service! Would recommend them to anyone! More

by Hazel21soccer

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Fernando Lagunas

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February 02, 2026

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Employee Rating

Great sevicre. Customer since 2012 for oil changes ans service. Free coffee and rides but I usually wait. They get done in about an hour if you come early! Customer since 2012 for oil changes ans service. Free coffee and rides but I usually wait. They get done in about an hour if you come early! More

by safetygirl44

Verified Customer

Recommend Dealer

Yes

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