Steven Lu

Steve is always great. He is the reason we came back to the dealership for service He is the reason we came back to the dealership for service More

by ALENTON216 Verified Customer Verified Customer

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This is the best dealer service department I have ever used. Every associate is responsive, communicates well and has a clear goal to make the experience great. used. Every associate is responsive, communicates well and has a clear goal to make the experience great. More

by outrbnx Verified Customer Verified Customer

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Steven greeted me right when I walked in. He was friendly and explained all of the issues with my car. I trusted him to fix my car. I will be recommending him to all my friends and family. He was friendly and explained all of the issues with my car. I trusted him to fix my car. I will be recommending him to all my friends and family. More

by TARATUN Verified Customer Verified Customer

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Fast, courteous and professional. Steven Lu takes care of all problems and answers all questions and is always available. Steven Lu takes care of all problems and answers all questions and is always available. More

by KIKENSTUART Verified Customer Verified Customer

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The service was amazing It was good and easy for someone who struggles w English who struggles w English More

by OXYMIK1972 Verified Customer Verified Customer

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I trust this place, they’ve always done a great job and thats why I always comeback. Fernando has helped me greatly in the past and always explains what my car needs. Thank you! thats why I always comeback. Fernando has helped me greatly in the past and always explains what my car needs. Thank you! More

by MARIA.H Verified Customer Verified Customer

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great service and listens well to the customers complain or expeririencing during service joe done right recalls are always being taken cared off or expeririencing during service joe done right recalls are always being taken cared off More

by JEOEJ32 Verified Customer Verified Customer

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Good services, excellent customer service, clean facility, variety of snacks and drinks. The dealership provide discount coupons to help reduce service cost. facility, variety of snacks and drinks. The dealership provide discount coupons to help reduce service cost. More

by Jeabrod Verified Customer Verified Customer

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I got explanations for all the work due that day. I got a good work done and on time. I got a good work done and on time. More

by ZEADESSOAKA12 Verified Customer Verified Customer

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My previous experiences with the Service Department staff at Victory Honda were great. Fernando was the best. However, Mr. L, presented as entitled and presumptuous which was evidenced by him calling me by m at Victory Honda were great. Fernando was the best. However, Mr. L, presented as entitled and presumptuous which was evidenced by him calling me by my first name and never introducing himself. He also appeared to not respond well when I corrected him by asking Mr. Lu to call me by my actual name, Keith-Anthony '. Instead he repeatedly called me 'Keith' after being asked to do otherwise. I told him my name again asking him to use it as I've stated, only to have him say my name with such condescension in his tone, which was very offensive to me. Later a text message was sent, still using Keith despite my requests to use my given name. Furthermore, Mr. Lu was not even present at the time when I picked up my vehicle and he man didn't have the professional courtesy to check on me as a customer when he saw me as I was leaving the dealership. Mr. Lu earned two ???????? recognized for his lack of professionalism with me as his customer, and his absence of follow through on the services rendered demonstrated during my visit. More

by reapkeith Verified Customer Verified Customer

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