Steven Neumann
Steven Neumann at Laura Automotive of Sullivan, LLC

Steven Neumann

Sales

Laura Automotive of Sullivan, LLC

7 North Service Road E
Sullivan, MO 63080

Contact Me
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rated
19 Reviews

Huge Mopar Fan! I love Chargers and Challengers! Originally From Florida

Dealership Experience

7 yrs, 8 mos

Industry Experience

7 yrs, 8 mos

not yet
rated

19 Reviews

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19 Reviews of Steven Neumann

September 30, 2023

Dealership Rating
Employee Rating

Jeff was very informative along the build of my 2024 ram. So far very happy with my purchase More

by km2017ml
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: B Q, Cory Downing, Jamie Eckstein, Dan Dell , Jeff kohler

August 24, 2023

Dealership Rating
Employee Rating

Professional, friendly, works with your schedule highly recommend to do the job thank you very much! More

by barkie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dan Dell

August 10, 2023

Dealership Rating
Employee Rating

Everyone was super friendly. While waiting for finance they made sure to check on us to see if we needed anything several times. More

by Miller91314
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: B Q, Cory Downing, Jamie Eckstein, Dan Dell , Richard Blue

August 04, 2019

Dealership Rating
Employee Rating

False advertising. This place is a joke. Sales people don’t want to work to make a sale. Their online vehicle advertisements state “NO HOOKS, NO GIMMICKS, DO NOT LET OTH More

by Ryan13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Sep 22, 2020

Laura Automotive of Sullivan, LLC responded

Hi Ryan, We try not to respond to many of our negative reviews, as we believe our customers deserve the right to provide feedback, good or bad. We feel, however, that this is a mischaracterization of what happened. 1) Cory contacted you promptly after your initial inquiry, and followed up with you quickly throughout the entire process. He either replied within minutes of your inquiry, or if it was after hours, first thing in the morning after opening. 2) In the very same advertised description you mention, it says "0% offer does not combine with above rebates included in sales price. Call dealer for details." The rebates were spelled out, and you were aware of the price before contacting us. We are 100% transparent about our pricing and outline not only the rebates, but the conditions on every vehicle. 3) We met your requested trade value in an attempt to make the deal, and you chose not to purchase through us. We strive to be as transparent as possible on pricing, and work to accommodate each customer. We are sorry that you ended up passing on the deal, but we did everything we could to meet your requests. We hope in the future you'll consider us again. Edit: Hi Ryan, Cory responded and reached out early and often to all of your inquiries, and did his best to try to accommodate your needs and requests while you cross shopped. He went out of his way to try and contact you and work a deal, even when you were unavailable or unresponsive. 2) Nothing is buried in our disclaimer, it is disclaimed for a reason, and it was told to you up front as well. We provide easy, transparent pricing on all of our vehicles, and make sure to disclaim any conditional rebates that may be associated with the vehicle. We disclose this in our disclaimer on every single vehicle. 3) When the month ends, rebates change and the pricing is unpredictable beforehand. We wanted to ensure that if you were interested in these, that we could help accommodate your requests as best as possible. The gray vehicle you were looking at sold, and we offered the trade value you requested if you were interested in a black one. We are sorry you had a negative experience with us, but did our best to meet your needs as a customer. Thank you.

January 29, 2019

Dealership Rating
Employee Rating

Oil change. Everything went the way it was planned. Called for an appointment and was given the time and day I wanted immediately. When I arrived service people met me at my car took it in and was done More

by rham98
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Cory Downing

January 18, 2019

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Employee Rating

Service Reps were great! It is just a little confusing on were to go to drop off the keys and the parking is terrible! Hours are great! I like that you don't close at five. More

by sansran59
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Not sure who I worked with...I just dropped the truck off for recalls and a oil change.

October 26, 2018

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Employee Rating

Truck purchase I would defiantly recommend Laura huge inventory to choose from, sales and finance staff that helped was phenomenal . Also soem of best prices I've e More

by turnerc.nssa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Cory Downing

October 23, 2018

Dealership Rating
Employee Rating

Very friendly. They took great care of us. Anytime we have a question about anything they are happy to answer them. The truck was fully detailed and fluids all fille More

by debbiesantonge
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dan Dell

October 09, 2018

Dealership Rating
Employee Rating

Great Got me in for an oil change fast with out appointment and nice people. Helped me immediately as soon as I walked in the door. More

by DDAWNRJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

August 06, 2018

Dealership Rating
Employee Rating

Excellent people Our experience was was great. They were good at keeping us informed and everyone was friendly. The dealership has an excellent selection. Glad we fou More

by sarabrodersen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dan Dell

1

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