Nissan of Cumming

5 star customer service! Willing to help and make a positive experience that changes your life for the better! Willing to help and make a positive experience that changes your life for the better! More

My experience with Nissan of Cumming over the past three weeks has been extremely disappointing — and the frustrating part is that it didn’t have to be. The salesman I worked with was great: professional, h weeks has been extremely disappointing — and the frustrating part is that it didn’t have to be. The salesman I worked with was great: professional, helpful, and easy to deal with. Unfortunately, everything that happened after the sale has been the complete opposite. When I purchased my 2024 Nissan Frontier, the online listing clearly showed the truck with a bed cover and included a price. Any reasonable buyer would assume the bed cover was part of the deal. After driving three hours to get there, I discovered the bed cover was missing. When I asked about it, the salesman told me I needed to speak with the GM, Alex. I had to leave before speaking with him, so I called afterward and left a voicemail. Despite this happening within the last three weeks, Alex has never returned my call and never answers when I’m transferred to him. During the negotiation, I was told they couldn’t lower the price because of all the aftermarket add‑ons. One of those add‑ons was aftermarket fog lights — which don’t work. When I brought the truck back to have them fixed, the dealership told me they couldn’t do anything about it. So they were willing to charge more for aftermarket upgrades, but not willing to stand behind them. I also asked them to check the headlights because the right‑side beam was too high. Their service report claimed they adjusted it. Once I got home, I immediately saw they had done nothing. I know this because I performed the standard 25‑foot wall test the night before and again afterward — the beam was exactly the same. Between the misleading listing, the lack of communication, the refusal to take responsibility for the add‑ons they used to justify the price, and the fact that they documented work they clearly didn’t perform, I cannot recommend Nissan of Cumming. The salesman was great, but the dealership’s management and service department showed poor communication, poor service, and zero accountability. More

Guillermo was just a pleasure to work with from the moment I walked in the door moment I walked in the door More

Sales person was Manuel. Good job M, the process was fast.....in and out in an hour. Good job M, the process was fast.....in and out in an hour. More

Manuel was our sales person. He did a great job on qualifying us. He asked pertinent questions to make sure he talked about and showed us the right vehicle... and he did. We a He did a great job on qualifying us. He asked pertinent questions to make sure he talked about and showed us the right vehicle... and he did. We are extremely satisfied with the attention he gave us! More

I spoke to Manuel on the phone inquiring about a car, and he was extremely transparent about the vehicle. There weren't any questions I had that he refused to answer. After we spoke initially, we came to see he was extremely transparent about the vehicle. There weren't any questions I had that he refused to answer. After we spoke initially, we came to see the vehicle and the sale could not have gone smoother. More

Nissan of Cummings is the best dealship that I have ever been to, my sales person was awesome and I give this dealship a five star rating been to, my sales person was awesome and I give this dealship a five star rating More

Manny was my salesperson, He was awesome. Very satisfied with this dealership. They were very quick and thorough. Very satisfied with this dealership. They were very quick and thorough. More

I went in to get my drive belt replaced. They put it on wrong and my car was losing power while driving on the interstate. The oil changes take longer and are more expensive than your loca They put it on wrong and my car was losing power while driving on the interstate. The oil changes take longer and are more expensive than your local take 5 oil change. I will never come back here More

Manuel Gnaniah helped us pick up a Car based on our needs. He understood our requirements and offered us the options. Great service by Manny and his brother Kevin. They both were professional and frien needs. He understood our requirements and offered us the options. Great service by Manny and his brother Kevin. They both were professional and friendly. Assisted us well. More