TJ Hamilton | Page 2

You're service department is great! I ended up getting a flat tire on Friday right before closing the day before I had to drive to Houston and they fixed it immediately. 5 Stars for promptness, enjoyable cu flat tire on Friday right before closing the day before I had to drive to Houston and they fixed it immediately. 5 Stars for promptness, enjoyable customer service, and eagerness to help. Thanks team!! More

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Great team, Andrei Mihailescu ~ Sales and TJ Hamilton ~ Service! Love this dealership because the make everything seamless and are so very friendly. None better in my opinion. Service! Love this dealership because the make everything seamless and are so very friendly. None better in my opinion. More

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I love the experience at Family Toyota,Clifton was awesome. He answered all my question,was not pushy. And it was super fast and easy. Will definitely recommend to all my friends and family. Yo awesome. He answered all my question,was not pushy. And it was super fast and easy. Will definitely recommend to all my friends and family. You have a Toyota user for life. Thank you More

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The Service and Attitude can’t be Matched! For years my family has used Toyota of Richardson and as of our most recent experience that will change. TJ Hamilton in the Service Department and his For years my family has used Toyota of Richardson and as of our most recent experience that will change. TJ Hamilton in the Service Department and his team went above and beyond. When the other dealer never returned my calls to set an appointment, again after years of using them but also multiple Service Advisers, I turned to TJ and his team. They got us in, fixed and out the door in literally hours! All with a positive can do attitude and constant communication. They went above and beyond by acquiring a part that was literally on a month back-order by using an existing unsold vehicle on the lot. Who does that? TJ and Family Toyota does! Because they take care of their existing customers and don’t just focus on the next like so many do. But now they get both because our next Toyota will come from them and anyone else we know that will listen to our story we hope. Thank you TJ and team. More

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My family has bought many cars from Andrei at Family Toyota. The reason we keep coming back is because of the amazing service we receive every time! Andrei has helped me find a car that I love with the Toyota. The reason we keep coming back is because of the amazing service we receive every time! Andrei has helped me find a car that I love with the features that I wanted. TJ is even helping me by installing Bluetooth in my new car, the VERY SAME DAY! They have the best customer service here! I couldn’t have asked for a better, smoother car buying experience. This is how car buying should be! More

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The Best Toyota Dealership in Texas! After having one horrible experience after another at a different dealership in Arlington, I fortunately found Family Toyota! It doesn't matter if I'v After having one horrible experience after another at a different dealership in Arlington, I fortunately found Family Toyota! It doesn't matter if I've reached out to Family Toyota about warranty service, regular maintenance or having my 4Runner detailed, I'm treated with respect for my time, my vehicle and my budget. The team at Family Toyota is trustworthy and genuine. I won't have my Toyota serviced anywhere else and if I buy another Toyota in the future, it will be from Family Toyota! More

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The second time around My wife and I came in about a month ago and purchased a 2019 Highlander. Andrei was our salesperson and was absolutely marvelous. He explained everyt My wife and I came in about a month ago and purchased a 2019 Highlander. Andrei was our salesperson and was absolutely marvelous. He explained everything thoroughly and helped my wife get over the payment shock. It was an absolutely wonderful experience at the dealership and with Andrei. So a month later my wife purchases a used 4Runner for me as a surprise. And that experience was EVEN BETTER, if you can believe that. I cannot truly put into words the ease and professionalism during the experience. I truly don’t think that you can find a better dealership and a better salesman. When you go ask for Andrei and you will drive off extremely happy, and in a new vehicle. More

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Very friendly Everyone was very friendly and helpful. I bought the car for my son. Andrei informed me since there were scratches on the car, my son could go by the Everyone was very friendly and helpful. I bought the car for my son. Andrei informed me since there were scratches on the car, my son could go by the service department for touch up. Service department was great and helpful. More

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Won't buy anywhere else I have purchased four Toyota vehicles from Andrei (2 new/2 used), all have been great vehicles, I will not buy from anyone else. Andrei is profession I have purchased four Toyota vehicles from Andrei (2 new/2 used), all have been great vehicles, I will not buy from anyone else. Andrei is professional, knowledgeable, honest, and strives to help his customers obtain the best value for their purchase/trade-in. Andrei knows a satisfied customer is a repeat customer. It is extremely comforting as a parent knowing my children are driving safe vehicles that will last them for years. Thanks Andrei! Shout out to Daniel in Finance, you changed my opinion of dealing with Finance Department staff, thank you! I used to absolutely dread dealing with the finance department when purchasing a vehicle from past negative experiences at various dealerships. Daniel made the process quite a pleasant one! He was very professional, was not pushy, and did not repeatedly suggest purchasing additional items I was not interested in buying. THANK YOU DANIEL! TJ is great in the Service Department. He is very helpful every time I schedule service for a vehicle and my vehicles are always extremely clean when the service has been completed. I appreciate you, TJ! More

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Customer service My daughter bought a car last month from Davin. Davin was amazing. Yesterday we brought the car in for an IOU. Upon arrival I walked thru the showroo My daughter bought a car last month from Davin. Davin was amazing. Yesterday we brought the car in for an IOU. Upon arrival I walked thru the showroom and not one person greeted me, not even the receptionist Desirae Pope. I walked thru to service still no greetings. I walked back thru and once again not one greeting, iI guess their personal phone in their face was more important. Returned to pick up her car from service the next day only to receive the same treatment. And when she went into service department they looked at her and continued whatever they were doing. No hello, no how can i help you. Horrible customer service. If it wasnt for Davins outstanding service I wouldn't be back . If i was there to buy a car and received this treatment i would have taken my money elsewhere. TJ in service was awesome. More

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