TJ Pardue

The young man who did my oil change was wonderful! ! Very polite.!! Thank you so much!! ! Very polite.!! Thank you so much!! More

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The people were all so kind and answered my questions I had. They fixed my vehicle and even brought it home which I appreciated very much. Would recommend them to everyone! had. They fixed my vehicle and even brought it home which I appreciated very much. Would recommend them to everyone! More

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They are lacking on service advisors and took over 10 minutes to acknowledge my presence .they have these people call me all the time to come back and get service I did and this is how I was treated. It minutes to acknowledge my presence .they have these people call me all the time to come back and get service I did and this is how I was treated. It will be awhile before I come back. More

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Jessica is fantastic. She’s good to work with. She kept me informed of everything that was going on. She sent me a video of the inspection. I appreciated that I asked her She’s good to work with. She kept me informed of everything that was going on. She sent me a video of the inspection. I appreciated that I asked her to check on a couple of different things and she did that Ford is a whole lot better now than the other owner was. I started going to Town & Country before y’all bought the dealership I guess for two or three oil changes I like it much at at Gallatin Ford we appreciate y’all it’s so funny when I walked in Jessica was on the phone. She said she would be with me in a few minutes. I think the general manager was there. He wanted to know if I wanted a cup of coffee I said, yeah that sounds good so I got my wife not a cup of coffee just go check me out. We went out on the patio and drank the coffee. It was so good I went back and got us another cup. Y’all keep up the good work thank you. More

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Jessica’s team did a fantastic job on my Maverick. The technician even sent me a walk around video. Very impressive!! The technician even sent me a walk around video. Very impressive!! More

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Jessica does a fantastic job with all the my auto needs. She worked with the insurance company She worked with the insurance company More

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2022 Ford F350 diesel. Display said Def Fault, and engine light cane on. Took my truck to Gallatin Ford for service. Was told two sensors on the Def system were not work Display said Def Fault, and engine light cane on. Took my truck to Gallatin Ford for service. Was told two sensors on the Def system were not working. Repaired under my extended warranty. Got my truck back two days later and had problems starting it, I had both batteries checked and learned both were bad. I had asked the service advisor about the batteries when I picked up my truck and was told they were good for 4 years. I checked online about how bad batteries and how it affected the Def system sensors. Online it states bad batteries does affect the sensors by showing bad when they are not. Contacted the service manager and was told he would be looking into it and would call me right back. 5 hours later and multiple calls to Gallatin Ford service manager and still no response. Multiple calls to service manager over the next couple days with messages left. Still no response from service manager. My paperwork provided to me said they performed a multi point inspection. Don’t believe that happened with two bad batteries. Probably replaced sensors that didn’t need to be replaced. Check of batteries showed one was completed dead and the second one only had 25 cca. Because of the poor communication with the service manager and service that probably shouldn’t have been done I will never recommend Gallatin Ford to friends or family. More

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The work was done in a timely and professional manner. Was. The ladies at the desk were professional and focused. Was glad to see TJ back Was. The ladies at the desk were professional and focused. Was glad to see TJ back More

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Friendly, knowledgeable about the vehicles, determined to find the vehicle that you are looking for find the vehicle that you are looking for More

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Had an appointment at Gallatin Ford the experience was great as usually had my oil changed and tires rotated. Was in and out within about an hours time even with them being busy. great as usually had my oil changed and tires rotated. Was in and out within about an hours time even with them being busy. More

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