TYLER RICH | Page 2

Beck Chevrolet GMC responded

We promise we wouldn't hold you hostage, Melody! The 15-word minimum is actually a parameter set by Dealer Rater. We’re just glad you found a way to make those 15 words count! Three cheers for Brian Little! We’ll make sure he knows you appreciated the job he did. Thanks for taking the time to leave us a review! — Carole M

Beck Chevrolet GMC responded

This really means a lot to us. We know you have other options—and that you’re making the drive from the Gainesville area to Palatka—so the fact that you continue to bring your Silverado to Beck says a lot. We’re grateful for your trust and glad our service team has earned your confidence over the years. We’ll keep working to make that drive worth it every time. Thank you for sticking with us! — Carole M

Beck Chevrolet GMC responded

We’re glad we could take care of everything from the tow to the repair and make the process as smooth as possible. Car trouble is never convenient, so it means a lot to know you felt good about the way we handled it. Thanks for trusting our team with your car. We appreciate it and will be here when you need us! — Carole M

Beck Chevrolet GMC responded

Thank you for the great feedback! We’re glad everything was easy and straightforward, from scheduling your appointment to getting you back on the road. We really appreciate you taking the time to share your experience! — Carole M

Beck Chevrolet GMC responded

We really appreciate you saying that, Charles! We work hard to do what we say we’re going to do and treat our customers right, so it means a lot to hear you say that. Thank you for recommending Beck Chevrolet and for trusting us with your business. We truly appreciate you! — Carole M

Beck Chevrolet GMC responded

Sounds like Tyler has officially earned that No. 1 spot! We’re glad you’ve had such a good experience with our service team over the past couple of years, and that we were able to come to you when you had the flat tire. We know a 30-minute drive isn’t nothing, so we definitely appreciate you making the trip to Beck. Thanks for sticking with us and for the kind words about the whole service department. We’ll keep taking good care of you! — Carole M

Beck Chevrolet GMC responded

That really means a lot to us. The fact that you’re willing to drive 30 minutes to Palatka specifically because of Beck and Tyler says more than we could ask for. Tyler takes a lot of pride in taking care of his customers the right way, and we’re lucky to have him. Thank you for trusting him, sticking with us, and making the drive to Beck. We truly appreciate your business! — Carole M

Beck Chevrolet GMC responded

Thank you, Clay! We’re glad you felt listened to and that we kept you in the loop throughout the process. It’s nice to hear that the person who greeted you understood what you needed and helped make things easy from the start. We appreciate you taking a minute to let us know how we did. Thank you for choosing Beck! — Carole M

Beck Chevrolet GMC responded

Thank you! That follow-up call is one of those little things that can easily get overlooked, so it means a lot that you noticed. We want to make sure you’re not only taken care of while you’re here, but that everything is still good once you’re back on the road. And we love hearing that kind of service makes you want to come back for your next vehicle. We’ll remember that! We really appreciate you trusting our service team and taking the time to share this. — Carole M

Beck Chevrolet GMC responded

Thank you for taking the time to share your experience. We believe our job isn't just fixing vehicles—it's making sure our customers know exactly what's going on with them. I'm glad our team was able to explain the repair clearly and get everything completed in a timely manner. We appreciate your trust and hope we've earned the chance to help you again the next time your vehicle needs us. — Carole M