Talon Carrin

Update - Talon came to the rescue, he reached out over phone minutes after I posted the review and made sure to resolve each of the post sales issues I pointed out. EchoPark refunded the Permaplate charge phone minutes after I posted the review and made sure to resolve each of the post sales issues I pointed out. EchoPark refunded the Permaplate charge and nudged the back-office team to submit tag/ title paperwork right away, which was submitted right after. Echo Park is a high volume dealer (from the traffic I saw on the floor), yet Talon follows up on all pre-sales questions, manages the sales floor and manages all post-sales questions, issues - kudos to him! Original Review for context (EchoPark came out good at the end, so it is likely my experience was not the norm but an anomaly): Good pre-sales -> average Experience Guide (sales agent) -> same snake-oil practices as other car dealers - the so called mandatory $800 Paint Protection crap -> worst after-sales (Tag and Title). I bought a low miles 2026 Tesla Y earlier this month and the pre-sales experience was commendable. The Buyer (for Trade-In, Markus) and the Sales manager (Talon) went above and beyond on Easter (when the dealership was closed) to convince me for a deal (match CarMax price for Trade-in and answer any questions about the car). The so-called Experience Guide (sales agent) left a lot to be desired - I would think a dealer should have some dress code and etiquette, but not here. The guy is dressed up in a tee and casual bermuda shorts who said at least 4 times during the process that since you're paying cash I don't get anything on this deal. Next is the snake oil which all car dealers sell on name of documentation fee or the pre-applied mandatory Paint protection crap. This dealer charges $800 for it, nowhere disclosed on their website where they try to come out as the honest car dealership. Same crap as others, I wish they either disclose it in bold on their website or stop playing this card. The worst part of this company is after-sales. They have not completed the title paperwork in 20 days (not talking about sending me the title, just them submitting the paperwork to the online systems). Once that is complete, the county takes 2 weeks to send the plates, but I'm not sure how this will end up (and I hope they didn't sell me a lemon and I've not seen the title - only CarFax which obviously is never accurate). When you call to the so-called after-sales Guest Loyalty Center - they are never available to take calls at any hours - it goes to a voicemail which they do not return. And when you email them - same story, no one replies back. The pre-sales used to reply in minutes at odd-hours. And so-called 7-day 'Happiness Guarantee' and 30-day warranty - please do not fall for that assuming this is CarMax. It is just a gimmick. They put a limit of 250 miles, which is too low compared to none with CarMax. And the 30-day warranty is also limited to 1000 miles and only covers main components. More

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Braden Our sales person was great. We had a smooth transaction and negociation. This is our second car we bought here and experience has been great. We had a smooth transaction and negociation. This is our second car we bought here and experience has been great. More

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Derrick and the team killed it! 10/10 would recommend to anyone on the market for a vehicle. They were patient, kind and supportive of my budget and goals. If you’re on the market f 10/10 would recommend to anyone on the market for a vehicle. They were patient, kind and supportive of my budget and goals. If you’re on the market for a vehicle, GO SEE DERRICK at EchoPark Dacula. I appreciate yall! More

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I had an awesome buying experience thanks to Oscar and all of his help! I’d also like to mention the efforts of James & Talon. Together, they all made sure I was able to find the reliable vehicle that I s all of his help! I’d also like to mention the efforts of James & Talon. Together, they all made sure I was able to find the reliable vehicle that I so desperately needed. More

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After checking out my Toyota RAV4 that I brought in to trade, they gave me $500 more than what we originally figured and a great deal on my new car. This dealership is TOP NOTCH! trade, they gave me $500 more than what we originally figured and a great deal on my new car. This dealership is TOP NOTCH! More

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Dawn and Jeremy were a pleasure to work with. Very knowledgeable. EchoPark has a great selection of quality vehicles. Overall great experience with these two sales people. Dawn worked the en Very knowledgeable. EchoPark has a great selection of quality vehicles. Overall great experience with these two sales people. Dawn worked the ending of the sales with my daughter and myself and she’s a top notch sales person. Jeremy is an officer and a gentleman and a pleasure to work with. More

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Everyone at this dealership has been so helpful. Aleah was AMAZING ! She listened to all my concerns and did all she could to make sure all my questions were answered. I will definitely recommend th Aleah was AMAZING ! She listened to all my concerns and did all she could to make sure all my questions were answered. I will definitely recommend this dealership to anyone I know who might be in the market for another vehicle. I am definitely 1 satisfied customer ! :) More

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Jeremy, Nicole and Tyler were amazing! So grateful for their honest knowledge about the financial part So grateful for their honest knowledge about the financial part More

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I bought a car here back in May, and I had a wonderful buying experience back then. Unfortunately, there ended up being an unexpected issue with the vehicle I purchased that no one had foreseen, so I came buying experience back then. Unfortunately, there ended up being an unexpected issue with the vehicle I purchased that no one had foreseen, so I came back to EchoPark for help. The team really bent over backwards to make it right. Bradley made it his mission to find something safe, reliable, and in the budget for this single mom. Jeremy walked me through everything answering every question with professionalism and courtesy. Talon worked behind the scenes to get my financing just right. No one is perfect and mistakes happen. What you do in response to those mistakes shows your character and integrity. EchoPark could have sent me away. They had no legal obligation to help me with the issues I encountered, but the fact that they CHOSE to do so speaks volumes. I will DEFINITELY be recommending this dealership, especially these three gentlemen, to anyone I know looking for their next vehicle. More

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This dealership is by far the best one in town. Everyone is nice, but Kevin and Talon super exceeded my expectations!!! They are people friendly and really care for you best interest. This is our Everyone is nice, but Kevin and Talon super exceeded my expectations!!! They are people friendly and really care for you best interest. This is our second time buying from here and recommend everyone that is unsure of buying to stop by and check with them first before making a decision. Trust me you will be happy that you did!!! More

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