Talon Cockrell
Talon Cockrell at Shottenkirk Honda Decatur

Talon Cockrell

Service Advisor

Shottenkirk Honda Decatur

735 Beltline Rd SW
Decatur, AL 35601

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5.0
180 Reviews
5.0

180 Reviews

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180 Reviews of Talon Cockrell

October 23, 2026

Dealership Rating
Employee Rating

Very nice , knowledgeable staff, . efficient & helpful. I appreciate the communication as I waited & was pleased the wait wasn’t Long More

by Jane
Service Price Transparency
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Recommend Dealer
Yes
Oct 23, 2026

Shottenkirk Honda Decatur responded

Your Honda CR-V is in good hands, and we’re glad our updates kept you informed while the wait was short. Your positive feedback about our knowledgeable and helpful staff means a lot to our service team. Mason Rigdon General Manager

October 17, 2026

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Great experience Great customer service Very nice people I felt very comfortable would love working in that type of atmosphere More

by theresaswopes2
Service Price Transparency
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Recommend Dealer
Yes
Oct 18, 2026

Shottenkirk Honda Decatur responded

We’re glad the service on your Honda Element felt welcoming and comfortable. Hearing that Talon made your experience great means a lot to our team. Mason Rigdon General Manager

October 08, 2026

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Service was very quick, representative was very polite and helpful. I am very pleased with the service and treatment received during this visit. More

by Jim.theusch
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Recommend Dealer
Yes
Oct 08, 2026

Shottenkirk Honda Decatur responded

Your note about our representative’s courtesy during the quick service on your HR-V really reflects our service department’s commitment to every customer. Knowing you’re pleased with how smoothly the visit went and the care you received means a lot to our team. Mason Rigdon General Manager

September 29, 2026

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The experience was very satisfactory, no complaints! My only problem is with these very annoying surveys. More

by Tonycesario
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Recommend Dealer
Yes
Sep 29, 2026

Shottenkirk Honda Decatur responded

Knowing the service on your Honda CR-V met your expectations is rewarding. We’re sorry the survey reminders felt intrusive and appreciate your patience with them. Your five-star rating and honest comments mean a lot to our service team. Mason Rigdon General Manager

September 25, 2026

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Took my Honda CRV in for an electronics update, took only 20 minutes. The people were friendly, courteous and came and got me from waiting area when it was finished, they explained everything to me. Great se More

by owensuemanley
Service Price Transparency
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Recommend Dealer
Yes
Sep 30, 2026

Shottenkirk Honda Decatur responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Shottenkirk Honda Decatur are glad to have you as a customer. Mason Rigdon General Manager

August 31, 2026

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Everyone one was very professional and helpful. Emiille from service department. Dom in sales is the reason I bought from this dealership... we bonded straight off, very knowledgeable about the More

by karlabrauer4
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Recommend Dealer
Yes

Other Employees Tagged: Raleigh McCalpin, Chip Cobb

Sep 01, 2026

Shottenkirk Honda Decatur responded

Hearing that everyone was professional and helpful means a lot to us. We’re pleased our sales, service and finance teams could guide you through your experience with your Honda Pilot. It’s especially rewarding to have earned your trust on three vehicles, and we look forward to assisting you again. Mason Rigdon General Manager

August 31, 2026

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The best service department around. I was in and out pretty quickly. Emile was very knowledgeable. More

by Hamilton.k1257
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Emile

Aug 31, 2026

Shottenkirk Honda Decatur responded

Knowing you found our service quick and our team knowledgeable means a lot to our service department. We look forward to caring for your Honda HR-V again. Mason Rigdon General Manager

August 14, 2026

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Service Advisor, Talon, was top notch. Courtesy and informative from start to finish. I feel completely satisfied with the service I received. More

by RC
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Recommend Dealer
Yes
Aug 14, 2026

Shottenkirk Honda Decatur responded

Your praise of Talon’s attentive and clear guidance from start to finish is much appreciated. Knowing you feel completely satisfied with the service on your Honda CR-V means a great deal to our service team. Mason Rigdon General Manager

August 13, 2026

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Excellent service. Talon continually provided me of the status of the work on my CRV. More

by Hbrown0425
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Recommend Dealer
Yes
Aug 18, 2026

Shottenkirk Honda Decatur responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Talon and our team, and we look forward to working with you again. Mason Rigdon General Manager

August 08, 2026

Dealership Rating
Employee Rating

Honda Decatur got me out of a sticky car situation back in the spring and into my Honda Accord Hybrid! The service was top notch and very friendly and personable. I didn’t feel pressured. They explained ev More

by Claudia Smith
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Raleigh McCalpin, Katherine Riddle , Nathan

Aug 10, 2026

Shottenkirk Honda Decatur responded

Thank you so much, Claudia, for your kind words and for taking the time to leave us this wonderful feedback! Mason Rigdon General Manager

Aug 10, 2026

Shottenkirk Honda Decatur responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Mason Rigdon General Manager

Aug 08, 2026

Claudia Smith responded

I also worked with Natalia in the service department. She is great and so friendly and knows her job!

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