Talon Cockrell
Talon Cockrell at Shottenkirk Honda Decatur

Talon Cockrell

Service Advisor

Shottenkirk Honda Decatur

735 Beltline Rd SW
Decatur, AL 35601

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5.0
177 Reviews
5.0

177 Reviews

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177 Reviews of Talon Cockrell

September 29, 2026

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The experience was very satisfactory, no complaints! My only problem is with these very annoying surveys. More

by Tonycesario
Service Price Transparency
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Recommend Dealer
Yes
Sep 29, 2026

Shottenkirk Honda Decatur responded

Knowing the service on your Honda CR-V met your expectations is rewarding. We’re sorry the survey reminders felt intrusive and appreciate your patience with them. Your five-star rating and honest comments mean a lot to our service team. Mason Rigdon General Manager

September 25, 2026

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Took my Honda CRV in for an electronics update, took only 20 minutes. The people were friendly, courteous and came and got me from waiting area when it was finished, they explained everything to me. Great se More

by owensuemanley
Service Price Transparency
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Recommend Dealer
Yes
Sep 30, 2026

Shottenkirk Honda Decatur responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Shottenkirk Honda Decatur are glad to have you as a customer. Mason Rigdon General Manager

August 31, 2026

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Everyone one was very professional and helpful. Emiille from service department. Dom in sales is the reason I bought from this dealership... we bonded straight off, very knowledgeable about the More

by karlabrauer4
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Recommend Dealer
Yes

Other Employees Tagged: Raleigh McCalpin, Chip Cobb

Sep 01, 2026

Shottenkirk Honda Decatur responded

Hearing that everyone was professional and helpful means a lot to us. We’re pleased our sales, service and finance teams could guide you through your experience with your Honda Pilot. It’s especially rewarding to have earned your trust on three vehicles, and we look forward to assisting you again. Mason Rigdon General Manager

August 31, 2026

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The best service department around. I was in and out pretty quickly. Emile was very knowledgeable. More

by Hamilton.k1257
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Recommend Dealer
Yes

Other Employees Tagged: Emile

Aug 31, 2026

Shottenkirk Honda Decatur responded

Knowing you found our service quick and our team knowledgeable means a lot to our service department. We look forward to caring for your Honda HR-V again. Mason Rigdon General Manager

August 14, 2026

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Service Advisor, Talon, was top notch. Courtesy and informative from start to finish. I feel completely satisfied with the service I received. More

by RC
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Recommend Dealer
Yes
Aug 14, 2026

Shottenkirk Honda Decatur responded

Your praise of Talon’s attentive and clear guidance from start to finish is much appreciated. Knowing you feel completely satisfied with the service on your Honda CR-V means a great deal to our service team. Mason Rigdon General Manager

August 13, 2026

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Excellent service. Talon continually provided me of the status of the work on my CRV. More

by Hbrown0425
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Recommend Dealer
Yes
Aug 18, 2026

Shottenkirk Honda Decatur responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Talon and our team, and we look forward to working with you again. Mason Rigdon General Manager

August 08, 2026

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Honda Decatur got me out of a sticky car situation back in the spring and into my Honda Accord Hybrid! The service was top notch and very friendly and personable. I didn’t feel pressured. They explained ev More

by Claudia Smith
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Raleigh McCalpin, Katherine Riddle , Nathan

Aug 10, 2026

Shottenkirk Honda Decatur responded

Thank you so much, Claudia, for your kind words and for taking the time to leave us this wonderful feedback! Mason Rigdon General Manager

Aug 10, 2026

Shottenkirk Honda Decatur responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Mason Rigdon General Manager

Aug 08, 2026

Claudia Smith responded

I also worked with Natalia in the service department. She is great and so friendly and knows her job!

August 03, 2026

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With the construction going onThey really strive to take care of you from check-in to check out More

by Mike
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Recommend Dealer
Yes

Other Employees Tagged: Bill Marco

Aug 04, 2026

Shottenkirk Honda Decatur responded

Knowing we could guide you through the service on your Honda Odyssey from check-in to check-out, even amid construction, is truly rewarding. Your five-star rating and kind words mean a great deal to our service department. Mason Rigdon General Manager

July 28, 2026

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Great interaction from the first call till the last great job keep up the good work More

by Boss
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Recommend Dealer
Yes
Jul 28, 2026

Shottenkirk Honda Decatur responded

Talon and the rest of our team appreciate your kind words. Thank you for trusting us with service on your Honda Accord and for noting our communication from your first call through job completion. We look forward to your next visit. Mason Rigdon General Manager

July 16, 2026

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Very attentive. Keep you updated on service progress. Techs are very customer friendly. Like the free check points. More

by Africasteve
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Recommend Dealer
Yes

Other Employees Tagged: Chip Cobb , Natalia

Jul 16, 2026

Shottenkirk Honda Decatur responded

We’re thrilled our team kept you informed throughout your service appointment and that you found the techs welcoming. It’s great you appreciated the complimentary checkpoints. We look forward to assisting you and your Honda again. Mason Rigdon General Manager

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