Tamara McCuiston
Tamara McCuiston at Grubbs Kia of Wichita Falls

Tamara McCuiston | Page 4

Service Manager

Grubbs Kia of Wichita Falls

2910 Old Jacksboro Hwy
Wichita Falls, TX 76302

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4.6
49 Reviews
4.6

49 Reviews

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49 Reviews of Tamara McCuiston

March 28, 2024

Dealership Rating
Employee Rating

Had a recall issue and the service team came in clutch good job great people i will return for a future needs with service !!!! More

by joannaduke91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 09, 2024

Grubbs Kia of Wichita Falls responded

We're glad to hear that our service team came through for you with your recall issue! Thank you for the positive feedback and for choosing us for your service needs. We look forward to assisting you again in the future. Safe travels!

March 23, 2024

Dealership Rating
Employee Rating

Hoping third time is a charm for getting this car repaired. I will call and hopefully get to speak to someone. I am tiring of trying to get this shop to fix this car. I have had to go to the shop to More

by bpappas1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

March 22, 2024

Dealership Rating
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Great Service, friendly personal, short wait time, everything just on point! Never been more satisfied! More

by Henry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brandi Lucero

March 19, 2024

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Employee Rating

The advisor was very kind and respectful and knowledgeable. If I didn't understand something, they took the time to explain it to me until I understood it. More

by jacobaok
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brandi Lucero

Mar 22, 2024

Grubbs Kia of Wichita Falls responded

We're delighted to hear about your positive experience with our advisor! Providing excellent service and ensuring our customers feel comfortable and informed is our top priority. Thank you for your kind words, and we look forward to assisting you again in the future!

March 17, 2024

Dealership Rating
Employee Rating

Great experience, helpful staff, warm welcome, and overall the best dealership I have been to in a long time!!! More

by AKing
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Brandi Lucero

Mar 22, 2024

Grubbs Kia of Wichita Falls responded

We're thrilled to hear about your great experience! Thank you for your kind words about our helpful staff and warm welcome. We strive to provide the best service possible, and we're delighted to have exceeded your expectations. Looking forward to seeing you again soon!

March 13, 2024

Dealership Rating
Employee Rating

I am still waiting for the part for my car. No one has contacted me so has it not come in? 3 weeks now, I think. More

by kathymoeverett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Mar 13, 2024

Grubbs Kia of Wichita Falls responded

Thank you for reaching out. We apologize for the delay in obtaining the part for your car. The parts have been on backorder, but we anticipate their arrival by Friday. We'll let you know as soon as we have the part!

February 21, 2024

Dealership Rating
Employee Rating

They got me right in, offered a nice lobby to wait in, and were quick to service. More

by shannonmeagan
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tony White

Feb 22, 2024

Grubbs Kia of Wichita Falls responded

Thank you for your positive review! We love our customers like you! Thank you for choosing Foundation Kia of Wichita Falls, we hope to see you again soon!

February 09, 2024

Dealership Rating
Employee Rating

Y'all just send me check for the the spoiler repair, and I'll just call it a loss on my end for the tires. Bud, you've been great, but I call it how it is on the y'all's management, xxxx poor. I've got the More

by Frank.vasquezjr
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Ashton Jones, Tony White

Feb 14, 2024

Grubbs Kia of Wichita Falls responded

We sincerely apologize for the inconvenience and frustration you've experienced. Your feedback is invaluable, and we take it seriously. Our goal is always to provide exceptional service, and it's disheartening to hear that we fell short of your expectations. Please rest assured that we will investigate this matter thoroughly and take appropriate action to address the issues you've raised. We encourage you to reach out to our management team directly so we can work to resolve this matter to your satisfaction. Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in the future.

February 02, 2024

Dealership Rating
Employee Rating

Tim is very knowledgeable and friendly. Service department is always helpful and quick to respond. More

by parisclanton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tim Brillhart

Feb 02, 2024

Grubbs Kia of Wichita Falls responded

Thank you for your kind words! We're delighted to hear that Tim's knowledge and friendliness made your experience positive. Our service department is always here to help, providing quick and responsive service. We appreciate your feedback!

February 02, 2024

Dealership Rating
Employee Rating

Very professional clean and nice workers all employees listen to your concerns . Clean office and goon rental cars More

by BO19495
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brandi Lucero, Tony White

Feb 02, 2024

Grubbs Kia of Wichita Falls responded

Thank you for your kind words! We take pride in our professionalism, cleanliness, and attentive service. We're glad you had a positive experience with us. Safe travels!

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