Tammy Kenney

This dealership is a no hassle one stop shop. The service is absolutely stellar, it is hard to explain how much these people go out of their way to make sure you’re happy. The sales people here The service is absolutely stellar, it is hard to explain how much these people go out of their way to make sure you’re happy. The sales people here are great to deal with, again, no hassle. Honest and upfront pricing is what you get. More

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All were friendly, courteous, professional and timely. Would recommend this dealership to anyone, especially the service department. Would recommend this dealership to anyone, especially the service department. More

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I brought my new Chevrolet to Roberts Robinson for the first basic oil change and tire rotation that is when my nightmare and regrets started. I began to periodically check on the progress of my vehicle first basic oil change and tire rotation that is when my nightmare and regrets started. I began to periodically check on the progress of my vehicle and observed a mechanic trying to gain clearance on the car hoist by pulling up on the top center of the fender wheel openings while another mechanic was trying to position the swing arms under the car. During this reckless act they dented one of the car fenders. Later, I checked on the car again and I saw the same mechanic, who pulled up on the fenders, using a shop towel wiping and inspecting the center area of the fenders. I thought he was wiping off his fingerprints only later did I realize he was inspecting to see if he had damaged both fenders. I entered and exited the car from the back of the car and did not drive the car for a few days and I did not realize it was damaged. When I brought the car back to the dealership they became argumentative and denied that they did the damage. They claimed it was my opinion that they damaged my car and questioned why I didn't bring it back sooner. They wouldn't fully listen to my explanations. I told them that it was not an opinion but a fact that they damaged my new car because I saw them pulling up on my car fenders. I told them to run the car on to the hoist and check the clearance and ask the mechanics, who denied damaging the car, how they got the car on it. They told me they were too busy and short handed to do it. They did pound the dent out 98%. They also failed to reset the oil life monitor. They failed to reset the TPMS system. They did offer to reset it but this would be my fourth 60 mile trip for a simple oil change service and I am done with them. They spilled old oil on my coolant reservoir. I also noticed my dipstick was reading high and not trusting their work and for peace of mind I changed the oil and found that it was over a half quart overfilled. I hope that the overfill did not damage any gaskets or seals. This incomprehensible disappointment of this grossly unprofessional service work of the most basic and elementary kind is totally inexcusable. Train your employees, supervise your employees and inspect their work. More

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Bought 2020 Trax. After having less than 1 month, transmission issues. 2-way call with business mgr, service mgr, and salesman called me at work and accused my son of "tampering" with vehicle. Never transmission issues. 2-way call with business mgr, service mgr, and salesman called me at work and accused my son of "tampering" with vehicle. Never once told me this had been a service vehicle. More

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