Tanya Byers | Page 3

I love John Thornton. People don’t understand how much they go out of their way to make customers happy. They have to wait 5 minutes longer and trash them. This dealership People don’t understand how much they go out of their way to make customers happy. They have to wait 5 minutes longer and trash them. This dealership has been around a LONG time. You are gonna have glitches, it’s life, but they take care of their customers. Always have. More

by DONNAHAAN Verified Customer Verified Customer

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Worse service department we have ever had to deal with in many many years. We were assured that we would receive impeccable service when we bought the car. We have not!! Your service manager is the worse I many many years. We were assured that we would receive impeccable service when we bought the car. We have not!! Your service manager is the worse I have ever seen. He could care less about your customers and goes to great lengths to prove it. We have had nothing but problems with this department and one could have possibly cost us our lives. This last time my husband had an appointment for 3 PM for an oil change and tire rotation. At 4:30 they had not started on the car and seemed to have no idea when they would. He asked for the car and went elsewhere. At least they did not lose the car like they did last time. I understand there are some problems getting employees and we are able to work with you on that issue. The least you can do is to keep us informed if we have to wait; however, there is no excuse for bad attitudes and being ignored. More

by bth2129 Verified Customer Verified Customer

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Very great individuals that work there and was always updating me on vehicle as well updating me on vehicle as well More

by chrissantezbeasley Verified Customer Verified Customer

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The entire process was practically effortless. The service was excellent from beginning to end. My car was repaired within the timeframe they gave me, and looked great! The service was excellent from beginning to end. My car was repaired within the timeframe they gave me, and looked great! More

by BEVERLY_BEDFORD Verified Customer Verified Customer

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John Thornton's sales team is the best, hands sown. We drive Chevrolet and we buy all cars and trucks from John Thornton. We drive Chevrolet and we buy all cars and trucks from John Thornton. More

by katherinemoliner1 Verified Customer Verified Customer

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They fixed my seatbelt and we have not had any issues since then. We are satisfied. since then. We are satisfied. More

by celeste.ezell Verified Customer Verified Customer

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Service was overall outstanding. Everyone was professional. I will highly recommend this location to all of my friends and family professional. I will highly recommend this location to all of my friends and family More

by MADELINEISON11 Verified Customer Verified Customer

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Another fantastic experience. Always have the best customer service at this place. Keep up the good work folks! customer service at this place. Keep up the good work folks! More

by audra.lorryn Verified Customer Verified Customer

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Bryon was very knowledgeable and helpful with taking care of my needs. He also called and followed up with me as the work progressed along. Hope the have something to acknowledge his great performance. of my needs. He also called and followed up with me as the work progressed along. Hope the have something to acknowledge his great performance. More

by LOTTRAYMOND Verified Customer Verified Customer

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Quick, honored my discount, friendly, informative, greatly satisfied, this dealership has never missed with me! greatly satisfied, this dealership has never missed with me! More

by B Verified Customer Verified Customer

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