Tatiana Ghanem

I bought a vehicle from Nate but unfortunately I brought the same vehicle back a week after I bought it because it had mechanical issues it’s now been almost 2 weeks and everyone from service And sales keep the same vehicle back a week after I bought it because it had mechanical issues it’s now been almost 2 weeks and everyone from service And sales keeps giving me the runaround they keep passing the ball blaming one another and there’s no specific person to speak with even apparently a man named Laslow who’s supposedly the boss hides and doesn’t answer your call or his too busy or in a meeting or not there today all lies which in the same day. These guys are content with taking your money but once you let it go they forget about you and your problem, I’d been promise a loaner but forget about it not gonna happen. I wish I’d never bought a car form these guys as they’re all liars and there’s absolutely nobody responsible. Beware with Envision they’re all crooks . And by the way I’m still waiting on my car and for a real manager to answer my call. More

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Don't do business with this place. Every single one of them lie to you and try to play you especially if you have no clue what your walking into. Since I'm young, they used Tatiana Gha Every single one of them lie to you and try to play you especially if you have no clue what your walking into. Since I'm young, they used Tatiana Ghanem to try to sell me the Durango SRT. She said what every salesmen feeds you, "I'm on your Side not on the managers side" and all this other BS. I know their strategy so they couldn't get me. We were talking about APR and the Sales Manager Eric Lopes told me "don't worry about the apr it doesn't matter if it's high" as if he is going to pay for it. I sold them my Durango Gt on May 10, 2023. Today is June 16, 2023 and they still have not paid it off and I still have to make payments on the Gt I sold them and the SRT Durango I got from them. They have a reputation for not paying off the cars they buy from people. DO NOT SELL THEM YOUR CAR AND GET ANOTHER ONE BECAUSE YOU WILL BE PAYING FOR BOTH OF THEM. I had called Alondra Nava the Finance Manager days after May 10 and she said the car would be paid off in a few days which was a lie. I went in to speak to Laso Abbas the General Manager and he said they send out the checks every 5th of the month which is a lie. It's going to be 2 weeks and Chrysler Capital is still calling me advising to make a payment and mentioned they have not received anything from this dealer. It's funny how Alondra did not mention the company sends out the checks on the 5th but "it will be paid off in a few days from the 10th of May" but the GM Laso said the beginning of the month on the Sth. Clearly they are not communicating on how to lie to people. They also get bothered with people they can't BS and start rotating the salesmen. They tell you there's a program from ZURICH SHIELD attached to every car for the paint, interior and other stuff that adds 10k to the car and tell you " I'm going to give you a discount and it will be 6k. They added it to my Durango for $2995. On the form it states you do not have to buy this to get a vehicle. But of course they lie to you. I wouldn't recommend this place. More

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by rjclfred Verified Customer Verified Customer

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