Taurean Fortson

My apologies, seems the beginning of my Review didn't appear on 18 May 2025 so: Sport City has serviced my vehicle prior to 2017. In 2017, purchased a vehicle and they serviced that one until it was (n appear on 18 May 2025 so: Sport City has serviced my vehicle prior to 2017. In 2017, purchased a vehicle and they serviced that one until it was (not my fault) totaled. That sale and service department was/is EXCEPTIONAL!!! PLEASE NOTE NOT SEEKING/WANTING A RESPONSE FROM SPORT CITY. ONLY WANT INFO TO ASSIST SOMEONE IN MAKING AN INFORMED DECISION PRIOR TO MAKING A PURCHASE. SPORT CITY HAD SUFFICIENT TIME TO CORRECT THE ISSUE AS TAUREAN ("TYRAN") FORTSON WAS INFORMED 22 APRIL BY MYSELF THAT I DECLINED THE VEHICLE AND YET HE/SPORT CITY TOYOTA DALLAS PUT THE PAPERWORK THROUGH WITH ME RECEIVING LOAN DOCUMENTS DATED 30 APRIL FIRST WEEK IN MAY. SENT EMAIL 08 MAY* TO LITHIA CARES, JEFFREY RUSHING AND GARY G WITH MY EXPERIENCE TIMELINE, ASKING THEIR ASSISTANCE IN PROMPTLY GETTING THE "AUTO UNWIND" DOCUMENTS TO DRIVEWAY AS AGENT AT DRIVEWAY STATED THEY HADN'T RECEIVED THE "AUTO UNWIND" PAPERWORK. SEEMS ISSUES ARE IGNORED UNTIL A COMPLAINT IS MADE AND THEN SOMEONE WANTS TO TALK/GET INVOLVED/ACT CONCERNED. 09 MAY* RECEIVED RESPONSE: "Hello, I have viewed your case. Corporate will not be able to assist you further at this time... Here's my HORRIBLE experience with Taurean-he was referred to me so contacted him. His customer service skills weren't up to par, however, my concern was to obtain a vehicle and Sport City was my 1st choice THEN. He was "anxious", as sent 2 texts 19 April AFTER me informing him I had something scheduled that am and would contact him AFTER I was done. His "these cars sell really fast" "I know..." messages were annoying after me informing him I'd call.him. Immediately, after I called him, calmly saying, "Hey, understand your hustle, but believe I said I'd call you. Your text messages were interrupting.." Him: "I'm a Tech. I was just helping out". The website indicated he was a Salesman AND he was a referral. He didn't inform me everything about the vehicle-a crack in the front; windshield wiper torn and hanging. When asked about it, "it's okay, that part won't touch the windshield", he stated. Fast forward (I have situation documented). Made down payment 21 April. Contacted him to ask if mats were included or separate. He stated he'd check and if not they'd be separate. I sent him the link he'd sent me for the vehicle and listed the page that showed the mats in the trunk. He didn't respond. 22 April contacted him to let him know I declined the vehicle and barely finished the last word before he became IgnoRANTLY irate, "DON'T YOU LET THOSE PEOPLE TALK YOU INTO BUYING A VEHICLE THEN YOU'LL HAVE 2 VEHICLES TO PAY FOR!!!" I put him on speakerphone so that dealership heard his ranting. All attempts to speak were overridden by Tyran. He calmed slightly whe I told him, I've not taken the vehicle, then began his ranting. I disconnected the call. Made a purchase at another dealership who has IMPECCABLE service-very helpful, pleasant AND KNOWLEDGEABLE if the vehicle. Tyran/Finance should've shredded the paperwork, but instead INTENTIONALLY sent paperwork over to Driveway Finance. I received Loan Documents that were dated 30 April, the first week in May. Credit alerts 06 May AND 07 May indicated the loan hit my credit reports. AGAIN, NONE OF THIS SHOULD'VE HAPPENED. Tyran indicated I want to be careful because dealerships pulling my credit could make it difficult for me to get a loan. Guess he was speaking of himself. I'll never return for a vehicle nor give any referrals. More

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Was pre-qualified for loan, came in car saw online within lender approval parameters being net specifically for that cars Year, milage & Price verification by phone with lender prior to arrival. I specifical lender approval parameters being net specifically for that cars Year, milage & Price verification by phone with lender prior to arrival. I specifically told dealership this and stated not to run my credit with any other lenders by the specific lenders I had pre-qualified with. They did what they wanted ran through multiple times and multiple lenders. A. to scare me to not seek else where B. If I did go elsewhere it would be for not because other dealerships would see the amount of pulls and automatically won't work with you. , they chose a different car I didn't like all but settled on due to numbers matching, only the sells rep misquoted price I knew this even stated this but eventually I signed buyers purchase agreement (not contract). I was told vehicle had to have repairs inspection etc. completed and would be ready tomorrow for pick up, they would send a car to pick me up when it was ready and I could finish the contract the upon pick up, gave my card to hold on file for when it needed to be ran after contract signed, which it was ran immediately without me even saying yes to it. So basically my down payment was paid, i grabbed receipt and buyers purchase agreement and left. Next day no call at all I text said would check in it nothing, next day I text says be ready by midday, midday comes around nothing, evening comes I text says had unexpected repairs be ready 1st thing next day. Next day morning I text says I wanted the car or cancel and I'd be by to pick up my money in cash cause I wasn't willing to wait 5 to 7 refund process when you said you were putting info on file and ran my card instead already so I left it at that. Now the car isn't ready what is going on. The guy says let me check real fast. I don't here from him for hours , I text saying I am on my way to pick up my money or car have one or the other ready upon arrival. He messages and says yes come and there's been a change but I'll like it. I get there he claims car had extension on repairs needed & couldn't be sold. But had other options. The other options were completely useless. However he goes to the back and brings back a car id been looking for for a while but in crappy condition. But price was right, I asked if they're paid it says yes I asked well if so I'd like it electric blue he back tracks says they won't paint the whole thing just the scratches etc. I said that's not what you said initially now you back out. I need it in writing and debts and windshield needs be sound and legal drivable.He says he throw in the maintenance package on them for courtesy and the anti theft as well. Sure whatever I notice none of what we discussed is on the buyers purchase order doc right. I point this out also point out the break down of car price doesn't match what was quoted either , we go and forth blah blah, I opt to hash it out with finance cause at this point the sale rep is obviously shady as heck and the sales manager is just as shady as well and think they are slick Rick jones or some crap by the way No no your not. Finance office , checking numbers this 7k car price shoots up to 24k loan in a matter of mins , I am like um nah bra explain how this possible. They go through numbers everything that was perk or thrown in was negated added as additional cost on the contract. Tell me I was getting a good deal um no where I explained the clear coat that is standard on all vehicles per company policy the company needs to pay as it's their policy not mine I don't need nor want it most especially cause your not painting it the color I want, no new paint job so I gotta get it painted later also same goes for low jack system crap. You said car hadn't even been inspected yet so no of that had been done yet so don't. Per policy it was required for every car. Sales rep & Manager stepped in tried to push numbers again. Still didn't add up. got tired of being BSes and walked. Crappy crappy service, shady ,shady More

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