Taylor Alford | Page 2

Awesome Everyone is great the mechanic was also great. He took time checking out the seatbelt on the passenger side. Than came to us in the waiting room talk Everyone is great the mechanic was also great. He took time checking out the seatbelt on the passenger side. Than came to us in the waiting room talk to us about it and when we explain more about it he took the time and listen to what we were saying. Check it out more and ordered the part. Than we ask if he could check out something else real quick and by my surprise he say not a problem and so he did. We been having a great experience at this dealership More

by buffetking405 Verified Customer Verified Customer

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Great service Easy to fit into your scheduleStaff always freindly willing to help and assist in your needs. I will continue to service my vehicles at this location. Easy to fit into your scheduleStaff always freindly willing to help and assist in your needs. I will continue to service my vehicles at this location. More

by mendy.robinson Verified Customer Verified Customer

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Oil Change Though the service was first come first served, the wait wasn’t long. My car was in and out within an hour and a half even with 2 people in before me. Though the service was first come first served, the wait wasn’t long. My car was in and out within an hour and a half even with 2 people in before me. I would definitely recommend this service center. Taylor was extremely friendly and helpful with answers to any questions. More

by ALECHIMES23 Verified Customer Verified Customer

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Lazy, incompetent, dishonest and no respect for the customer Well Monday may 7 I go to outside at 530am to go to work and my 2011 dodge Durango had been stolen. So needless to say my day wasn't starting off very Well Monday may 7 I go to outside at 530am to go to work and my 2011 dodge Durango had been stolen. So needless to say my day wasn't starting off very good. Well about 4 hours later I recieved a call from lmpd saying they found it. So I immediately call commonwealth dodge so I could get a new key. The guy on the phone tells me sure bring it in and it should only take about 30mins. So I get my truck towed there and go to the service department to find out they don't even have a key! The dude on the phone tells me to bring it there without even checking if they have one. Who does that? So they call around and say there's one at another dealer. Now if I knew that I would've just went there if he did his job. So there was a problem with getting a pin for the new key which I didn't have a problem with. That was something nobody could have foreseen. So about 430 that day I call and they tell me that they have the pin. So I'm thinking I can pick it up by 5 when they close. Nope! He tells me that the techs are fine for the day. No it's because you still don't have a key! Well the guy on the phone says that it'll be done first thing in the morning around 10. So I hear nothing by 11am Tuesday the 8th . So I call at 1130am sat on hold for 7mins for them to tell me that they still don't have the key. So finally about 230pm they call and say that it's ready. So because of the lazy, incompetent, dishonest service department a job that they told me would only take 30mins turns into almost 2days and $800 off my paycheck. I still have recalls that need to be done on my truck and I will drive to another state before I go to these people ever! More

by djbkb28 Verified Customer Verified Customer

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Great service and customer service. I would recommend Commonwealth Dodge to anyone. Taylor and Justin in service are top notch with customer service. After 25 plus years , I will not I would recommend Commonwealth Dodge to anyone. Taylor and Justin in service are top notch with customer service. After 25 plus years , I will not go anywhere else Mike is truly professional and courteous.. More

by SASSYDI05 Verified Customer Verified Customer

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Good honest service They took care of my oil change and transmission fluid leak I came in for. Taylor kept me informed of the progress. I was in and out in no time, and They took care of my oil change and transmission fluid leak I came in for. Taylor kept me informed of the progress. I was in and out in no time, and everyone was very helpful and polite. More

by glendae Verified Customer Verified Customer

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Unhappy customer Prescription sun glasses were taken from inside my car. Loose change was taken also. Dirt on front passager seat. Brought car in for a recall and w Prescription sun glasses were taken from inside my car. Loose change was taken also. Dirt on front passager seat. Brought car in for a recall and was told it would take four hour, car was finished in an hour which was great. More

by brenda.malone75 Verified Customer Verified Customer

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Break job? My service sheet said you had filled my washer fluid but it was not full again. Also it had my breaks checked in the red. I was not informed of this I My service sheet said you had filled my washer fluid but it was not full again. Also it had my breaks checked in the red. I was not informed of this I just happen to be looking at the sheet. Taylor checked me in and has been nothing but great in the past. Taylor was not in when I picked up my truck. More

by jhoskins72 Verified Customer Verified Customer

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Stopped in for oil change and tire rotation I stopped in for a oil change and tire rotation. There were 3 people in front of me. It took a little longer then I thought it would but I just walked I stopped in for a oil change and tire rotation. There were 3 people in front of me. It took a little longer then I thought it would but I just walked around and looked at the new Chargers. The only problem I have with this dealer is when I bought my other charger which was a 2011. I had a coupon book with that car which was used. The car was under my maiden name Summitt. I traded the 2011 in on my 2015 I have now. I had $88 on my account and it just disappeared when I tried to get them to move it over to my new car. I was upset about this but they said they didn't know what happened to the credit. This still should be put on my 2015 Charger account. I still like this dealership but wonder what happen to my credit and still then I should have had the credit moved to my other account. Also I had a years free oil changes with 2015 but only used it once time because we retired and didn't put that many miles on it. I think I should have got another one free even though it was over a year. More

by barb82853 Verified Customer Verified Customer

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service / salesman The salesman Todd Brake took it upon himself to go to svc dept. & cancel the estimate for repair I was waiting on & told Taylor to cancel service beca The salesman Todd Brake took it upon himself to go to svc dept. & cancel the estimate for repair I was waiting on & told Taylor to cancel service because its going to be a trade in & he tried to sell me a new vehicle. NOT impressed by that. Still have to take my vehicle back for the estimate. Hope I dont see Todd. Not very happy More

by mlomerson Verified Customer Verified Customer

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