Taylor Kennedy

Land Rover North Hills responded

Thank you for taking the time to leave your review, and thank you again for taking the time to speak with me. I truly appreciate your candid feedback and the opportunity to better understand your experience. I understand that much of your frustration stems from the lengthy delay caused by the manufacturer's backordered part, as well as the vehicle requiring brake service after sitting for an extended period while awaiting repairs. After speaking with you, I also recognize that we could have done a better job of communicating more clearly throughout the process and advocating on your behalf with the manufacturer. As we discussed, I intend to continue working with Land Rover North America to request additional goodwill assistance. While I can't guarantee the outcome, I am committed to advocating for you and doing everything I can to help bring this matter to a fair resolution. I'm also confident that your experience moving forward will be much more in line with the level of service you've come to expect over the years. We have taken your feedback seriously, and I appreciate the opportunity to earn back your confidence. Thank you again for your honesty, your patience, and your continued business. Sincerely, Brandon Collins General Manager (724) 940-3402 bcollins@germaincars.com

Land Rover North Hills responded

Thank you for your kind feedback! We're glad to hear you had a smooth experience and that our team’s communication, responsiveness, and support made the process easy for you. We appreciate your business and look forward to working with you again. Best Regards, Brandon Collins General Manager

Land Rover North Hills responded

Thank you for your feedback! We’re glad to hear our communication and status updates helped keep the process smooth and that your accommodations were handled well. We appreciate your trust in us and are happy we could make your repair experience easier. Best Regards, Brandon Collins General Manager

Land Rover North Hills responded

Thank you for your kind words! We’re glad Jeff was able to assist you and help with your loaner vehicle. We truly appreciate your continued trust and are happy to hear you’re enjoying the experience with us. We look forward to seeing you next time! Best Regards, Brandon Collins General Manager