Ted Roesner

I’m from Alabama visiting my daughter in Geneva and scheduled a service appointment at the closest dealer. I’ve owned Chevrolets for years and the experience at Napleton Chev was the most pleasant ever scheduled a service appointment at the closest dealer. I’ve owned Chevrolets for years and the experience at Napleton Chev was the most pleasant ever. I was greeted by Amanda. She was very polite, positive and asked so many key questions that made me feel that she wanted to be sure I was getting all concerns addressed. My GM points were not working on the site . Another Service writer and the Service Mgr got involved and handled the software issue. I really appreciate the whole experience. Definitely way above any of my local dealers. . Thanks to Amanda and her teams attitude and professionalism , I’ll get my future service done when I visit my daughter. I’ve owned several BMW’s and Mercedes and none of them ever me feel better cared for than these people did. I’m not even a regular customer. I didn’t purchase my Silverado there and received substantial superior treatment. Donald Parton 256-310-0156 donparton11@yahoo.com More

Report | Print

The service department never disappoints! They are willing to work with me for a loaner car and repair my car within hours. They are willing to work with me for a loaner car and repair my car within hours. More

Report | Print

Horrible experience with bringing my car (chevy) into the service department. I brought my vehicle in for a leak in the headliner. After 1 day they could not replicate the leak. We were surprised by that as service department. I brought my vehicle in for a leak in the headliner. After 1 day they could not replicate the leak. We were surprised by that as a lot of water was leaking. We asked them to look at it a 2nd day and they said they would attempt to. But that was met with attitude, reluctancy, and was the first sign of bad service. After the 2nd day they still could not find the leak. We picked the car up on a rainy day so it was not until the next day that we noticed the front windshield had several new & deep scratches on it. These scratches are eye level when driving so that would’ve been very evidently visible prior to the service. I immediately called after noticing the scratches and left a voicemail but no one returned my call. I brought it back in once they reopened and was met with even more attitude. They told me there was no way they scratched my windshield and that my “used car must’ve been purchased that way”. And that “scratches like that aren’t easy to do”. They denied the possibility of the car wash or hose they were using to replicate the leak as a possible cause of the scratches. When reviewing the camera footage there was no footage of the front of the car to prove either side of the story. Then the service manager we spoke to caught himself in a lie and said “there’s no way that happened your car was on the lot all day Friday” which was the 2nd day they said they’d work on the car. To me this just seems like they were lazy, did not want to try again, and offered no resolution. I understand the position they are in as customers can come up with lies all the time but I was 110% confident that they scratched my windshield. I am extremely angry at the way I was treated. I was talked down to, not provided with good customer service, and will never return. And you know what the crazy part is? We took it to Sunrise Chevrolet in Glendale Heights for a 2nd opinion and they found the leak in the windshield seal! And on the first day! They also helped us replace the windshield due to the damage. With all of this said, do not go to Napleton Chevy to get your car serviced. More

Report | Print

I took my car in for a oil change and air filter and tire rotation It was done quickly and no high pressure sale tactics were usef. rotation It was done quickly and no high pressure sale tactics were usef. More

Report | Print

I think this dealership is honest and commendable. I was out on the road on a trip that was 3000 miles and counting when I experienced an issue with my 2015, Silverado 1500. I made the appointment for I was out on the road on a trip that was 3000 miles and counting when I experienced an issue with my 2015, Silverado 1500. I made the appointment for diagnostics through Ted and arrived for the appointment. I was greeted by friendly staff and after a short wait the truck was finished with a simple tightening of a negative battery cable. The dealership fixed the issue and said since I was an out-of-town traveler, and the fix was so minor and quick, they were not going to charge me the diagnostic fee at all. So, one short hour wait and zero cost I was on my way. This dealership chose not to charge me for an agreed upon fee and I think that is a great way to handle customers. Thank you Ted and Napleton Chevrolet, I will recommend your dealership to anyone that asks. More

Report | Print