Ted Roesner
Ted Roesner at Napleton Chevrolet St. Charles
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Ted Roesner

Service Advisor

Napleton Chevrolet St. Charles

2015 E Main St.
St. Charles, IL 60174

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4 Reviews

I started in this business as a junior in high school on a work program in 1977, about the time the metric system was introduced to American cars. That's a few years short of half a century of experience, most of which was as a master technician. I have been a service advisor for several years now. Having a master technician background helps tremendously with guidance for your vehicle's service needs!

Dealership Experience

2 yrs, 7 mos

Industry Experience

47 yrs, 9 mos

not yet
rated

4 Reviews

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4 Reviews of Ted Roesner

May 01, 2025

Dealership Rating
Employee Rating

The service department never disappoints! They are willing to work with me for a loaner car and repair my car within hours. More

by Rice.Sandra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 01, 2025

Napleton Chevrolet St. Charles responded

Sandra, we're delighted to hear that our service department at Napleton Chevrolet St. Charles consistently meets your expectations! Thank you for sharing your experience with us.

April 11, 2025

Dealership Rating
Employee Rating

Horrible experience with bringing my car (chevy) into the service department. I brought my vehicle in for a leak in the headliner. After 1 day they could not replicate the leak. We were surprised by that as More

by angie4560
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Bill Briant , Jeanna Jackson

Apr 15, 2025

Napleton Chevrolet St. Charles responded

I'm truly sorry to hear about your experience with our service department, Angie. It's disappointing that we couldn't identify the leak and address your concerns effectively, leading you to seek assistance elsewhere. We strive for better communication and customer care, so I apologize if this was not reflected during your visit. Thank you for bringing this matter to our attention. If you'd like to discuss this further or have any other questions or concerns, please reach out directly to stcharlesfeedback@napleton.autos - Napleton Chevrolet St. Charles.

March 26, 2025

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Employee Rating

I took my car in for a oil change and air filter and tire rotation It was done quickly and no high pressure sale tactics were usef. More

by bette411
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 27, 2025

Napleton Chevrolet St. Charles responded

We're delighted to hear that your service visit at Napleton Chevrolet St. Charles was quick and pressure-free! Our team aims to provide efficient and hassle-free experiences for all our customers. Thank you for sharing your feedback!

January 03, 2025

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Employee Rating

I think this dealership is honest and commendable. I was out on the road on a trip that was 3000 miles and counting when I experienced an issue with my 2015, Silverado 1500. I made the appointment for More

by Chris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

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