Ted Roesner
Ted Roesner at Napleton Chevrolet St. Charles

Ted Roesner | Page 3

Service Advisor

Napleton Chevrolet St. Charles

2015 E Main St.
St. Charles, IL 60174

4.8
33 Reviews

I started in this business as a junior in high school on a work program in 1977, about the time the metric system was introduced to American cars. That's a few years short of half a century of experience, most of which was as a master technician. I have been a service advisor for several years now. Having a master technician background helps tremendously with guidance for your vehicle's service needs!

4.8

33 Reviews

Write a Review

Dealership Experience

3 yrs, 6 mos

Industry Experience

48 yrs, 8 mos

33 Reviews of Ted Roesner

July 11, 2025

Dealership Rating
Employee Rating

The best I can describe my experience is with your sales service dept and I deal with Ted because I feel hi is interested in helping me receive the best Napleton has to offer very honest and forthright. Bob More

by rmperri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 11, 2025

Napleton Chevrolet St. Charles responded

Bob, thank you for sharing your feedback about Ted and the team! We appreciate your business and hope to see you again at Napleton Chevrolet of St. Charles. Have a great day!

July 09, 2025

Dealership Rating
Employee Rating

Ted was great and communicated very well on the status of my vehicle and when it would be completed etc. More

by Vraimondi63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 10, 2025

Napleton Chevrolet St. Charles responded

We're thrilled that you had such a great experience with Ted and the team! Thank you for choosing Napleton Chevrolet St. Charles and for your business.

July 03, 2025

Dealership Rating
Employee Rating

My Chev Bolt was not working. The dealership had a mechanic check over my batteries and found the 12 volt battery was bad. They replaced the battery, which cost me $450.00. Found More

by nhanse2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bill Briant

Jul 07, 2025

Napleton Chevrolet St. Charles responded

Thank you for sharing your experience with us at Napleton Chevrolet St. Charles! We're glad to hear that our team was able to get your Bolt back in full running condition, though we understand the cost may have been unexpected. If there's anything else we can do for you, please let us know!

June 30, 2025

Dealership Rating
Employee Rating

The service department is outstanding, they always go above and beyond to accommodate me. I enjoy scheduling my service calls online and the communication that is received back. More

by Rice.Sandra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 02, 2025

Napleton Chevrolet St. Charles responded

Sandra, we're thrilled to hear that our service department at Napleton Chevrolet St. Charles is exceeding your expectations! Thanks for highlighting the convenience of online scheduling and communication. We appreciate your support!

June 14, 2025

Dealership Rating
Employee Rating

Ted was thorough and courteous. The service transaction was smooth and timely. Ted kept me informed of what was required for the vehicle the entire time. More

by Dpaulfriedman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 16, 2025

Napleton Chevrolet St. Charles responded

Paul, we're delighted to hear that Ted provided thorough and courteous service at Napleton Chevrolet St. Charles! Keeping you informed is our priority, and it's great to know the transaction went smoothly. Thanks for sharing your experience with us!

June 10, 2025

Dealership Rating
Employee Rating

Excellent work staff Repair was completed promptly and vehicle was washed after 4 tire replacement More

by troesner61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 11, 2025

Napleton Chevrolet St. Charles responded

We are glad to hear that our Napleton Chevrolet St. Charles team provided excellent service. See you next time!

June 10, 2025

Dealership Rating
Employee Rating

Ted was great explained everything and was done when promised and exactly as promised truck was even washed thanks Ted More

by mit.guimon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Service

Jun 10, 2025

Napleton Chevrolet St. Charles responded

Mit, we're delighted to hear that Ted provided you with such a positive experience at Napleton Chevrolet St. Charles! Thanks for sharing your feedback and enjoy the freshly washed truck!

May 31, 2025

Dealership Rating
Employee Rating

All around great car buying experience. Great service department. I am very pleased with this business. More

by Jaldkl
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Rocky Sanchez , Ed. Bally. Sales person

Jun 02, 2025

Napleton Chevrolet St. Charles responded

We're delighted to hear you had a great car buying experience with us at Napleton Chevrolet St. Charles! Your satisfaction is our priority, and we're glad the service department met your expectations. Thank you for choosing us!

May 27, 2025

Dealership Rating
Employee Rating

I was very impressed with how efficiently my problem was dealt with. We drove into the service bay at 5:15 on a weekday without an appointment and drive out 30 minutes later a nice loaner car and a service More

by bevcoe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bill Briant

May 27, 2025

Napleton Chevrolet St. Charles responded

We're delighted to hear that our team at Napleton Chevrolet St. Charles provided you with such efficient service! It's great to know we could assist promptly and get you set up with a loaner car so quickly. Thanks for sharing your experience!

May 01, 2025

Dealership Rating
Employee Rating

The service department never disappoints! They are willing to work with me for a loaner car and repair my car within hours. More

by Rice.Sandra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 01, 2025

Napleton Chevrolet St. Charles responded

Sandra, we're delighted to hear that our service department at Napleton Chevrolet St. Charles consistently meets your expectations! Thank you for sharing your experience with us.

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