Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
View All Employees
Ted Roesner
Ted Roesner at Napleton Chevrolet St. Charles

Ted Roesner

Service Advisor

Napleton Chevrolet St. Charles

2015 E Main St.
St. Charles, IL 60174

4.8
33 Reviews

I started in this business as a junior in high school on a work program in 1977, about the time the metric system was introduced to American cars. That's a few years short of half a century of experience, most of which was as a master technician. I have been a service advisor for several years now. Having a master technician background helps tremendously with guidance for your vehicle's service needs!

4.8

33 Reviews

Write a Review

Dealership Experience

3 yrs, 4 mos

Industry Experience

48 yrs, 6 mos

33 Reviews of Ted Roesner

February 04, 2026

Dealership Rating
Employee Rating

The requested work is completed quickly and correctly. The updates keep me informed of where the work is at! More

by Jack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bill Briant

Report | Print
Feb 05, 2026

Napleton Chevrolet St. Charles responded

Jack, thank you for taking the time to share your feedback. We are thrilled to hear that you had such a successful service experience with our team. See you next time at Napleton Chevrolet St. Charles!

February 04, 2026

Dealership Rating
Employee Rating

Napleton Chevrolet St. Charles has very quick and efficient (vehicle service). Very professional service support staff. More

by Tripwyrex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bill Briant

Report | Print
Feb 05, 2026

Napleton Chevrolet St. Charles responded

We're delighted to hear our service team was efficient and professional! Thank you for choosing Napleton Chevrolet St. Charles and for sharing your positive experience. We look forward to assisting you in the future!

January 24, 2026

Dealership Rating
Employee Rating

Very nice and clean dealership. Treat customers good. Great location. I’ve bought vehicles from the dealership. Good inventory More

by monteenoch73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jan 26, 2026

Napleton Chevrolet St. Charles responded

We're pleased to hear that our cleanliness, customer service, location, and inventory all impressed you. Thank you for choosing Napleton Chevrolet St. Charles!

January 06, 2026

Dealership Rating
Employee Rating

The service team at Napleton Chev rolet sprang into action to help me with a last second repair and did a great job for me. More

by clones_liquids_9j
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rafael

Report | Print
Jan 06, 2026

Napleton Chevrolet St. Charles responded

We are grateful for your business and feedback! It means a lot to the team at Napleton Chevrolet St. Charles. We wish you safe travels!

December 31, 2025

Dealership Rating
Employee Rating

Service team is first rate and very trustworthy. I’m confident that they will repair my car promptly. More

by ricky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bill Briant

Report | Print
Jan 05, 2026

Napleton Chevrolet St. Charles responded

Ricky, we're glad you feel confident with our service team at Napleton Chevrolet St. Charles! Thank you for sharing your experience.

December 18, 2025

Dealership Rating
Employee Rating

Theodore in service department was awesome. Very helpful. Went above and beyond. Couldn’t be better More

by Klimey28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Dec 18, 2025

Napleton Chevrolet St. Charles responded

Thank you so much for leaving Napleton Chevrolet St. Charles a five-star review! We are pleased to hear that Theodor was fantastic!

December 13, 2025

Dealership Rating
Employee Rating

Best dealer of chevy in chicago land area and sale & services are very excellent place. More

by kyawkhine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rocky Sanchez, Bill Briant

Report | Print
Dec 15, 2025

Napleton Chevrolet St. Charles responded

Thank you for stopping by to leave Napleton Chevrolet St. Charles a wonderful review!

November 22, 2025

Dealership Rating
Employee Rating

Thought I had a technical problem with the display, but the technition showed me, and very politely, explained how a power button works. They didnt charge me because apparently the warranty covers my inept More

by thirdover4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bill Briant

Report | Print
Nov 24, 2025

Napleton Chevrolet St. Charles responded

Thank you for sharing this wonderful feedback! We’re glad you received such knowledgeable service from our team, and we hope to welcome you back to Napleton Chevrolet St. Charles next time.

November 20, 2025

Dealership Rating
Employee Rating

Unfortunately my tire rotation and tire repair did not go well at all. It took 3 trips to get my tire fixed. More

by Matt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Bill Briant

Report | Print
Nov 20, 2025

Napleton Chevrolet St. Charles responded

Matt, I'm really sorry to hear about the trouble you experienced with your tire repair and rotation. That's certainly not the level of service we aim to provide, and I can understand why you'd be frustrated after three trips. We'd like to learn more about what happened so that we can ensure it doesn't happen again. Please reach out directly to stcharlesfeedback@napleton.autos - Napleton Chevrolet St. Charles

November 14, 2025

Dealership Rating
Employee Rating

Great customer service from sales and service department. Came in for first oil Change since purchasing vehicle last December. More

by Susan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael De Paolo

Report | Print
Nov 17, 2025

Napleton Chevrolet St. Charles responded

Hi Susan, thank you for choosing Napleton Chevrolet St. Charles and for sharing your support of our team! It means a lot to us and we hope to see you again down the road!

1
2
...
4

Dealership Inventory (169 Vehicles)

new 2026 Chevrolet TrailBlazer car, priced at $24,505
2026 Chevrolet TrailBlazer
new
Mosaic Black Metallic exterior
Automatic
Front-wheel Drive
$24,505
View Details
new 2026 Chevrolet Trax car, priced at $26,803
2026 Chevrolet Trax
new
Marina Blue Metallic exterior
Automatic
Front-wheel Drive
$26,803
View Details
new 2026 Chevrolet Silverado 1500 car, priced at $37,622
2026 Chevrolet Silverado 1500
new
Summit White exterior
Automatic
Four-wheel Drive
$37,622
View Details
used 2024 Chevrolet Colorado car, priced at $34,217
2024 Chevrolet Colorado
used
Sterling Gray Metallic exterior
Automatic
Four-wheel Drive
$34,217
View Details
new 2026 Chevrolet Traverse car, priced at $45,917
2026 Chevrolet Traverse
new
Summit White exterior
Automatic
All-wheel Drive
$45,917
View Details
new 2026 Chevrolet Equinox car, priced at $34,069
2026 Chevrolet Equinox
new
Radiant Red Tintcoat exterior
Automatic
Front-wheel Drive
$34,069
View Details
View All Inventory