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Teresa Dixon
Teresa Dixon at Norm Reeves Mazda

Teresa Dixon

Service Director

Norm Reeves Mazda

1840 E Airport Freeway
Irving, TX 75062

4.9
32 Reviews
4.9

32 Reviews

Write a Review

32 Reviews of Teresa Dixon

August 28, 2025

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Employee Rating

Great service department! Everyone is friendly and helpful! Salvador took great care of me and kept my up to date on the progress of the service. More

by john.zerger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Angela Engel, Bryan Guidry, Salvador Torres, Lyndsay Dooley, Yvette Soto, Salina Torres

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Aug 29, 2025

Norm Reeves Mazda responded

Thank you for the kind words, John. We pride ourselves on five-star hospitality. Salvador will be thrilled to hear you felt cared for and kept in the loop from check-in to pick-up. We look forward to your next stay with us.

August 27, 2025

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Employee Rating

Great service the staf is very professional and really knows what they are doing the sale people too More

by francisco.velazco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Angela Engel, Bryan Guidry, Salvador Torres, Lyndsay Dooley, Yvette Soto, Salina Torres

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Aug 28, 2025

Norm Reeves Mazda responded

Our service crew and sales squad try to work like a pair of workshop wizards. They may not have magic wands, but we think they have magical skills! Hearing you felt they really know what they’re doing means they did their jobs right. If you spot something else we can help with, flag us down, and we'll make something happen. Thank you, Francisco!

August 23, 2025

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Employee Rating

Service was incredibly quick, they provided me with timely updates throughout the process and also cleaned my vehicle free of charge! More

by Jonathan Treminio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Angela Engel, Bryan Guidry, Salvador Torres, Lyndsay Dooley, Yvette Soto, Salina Torres

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Aug 25, 2025

Norm Reeves Mazda responded

Thanks so much, Jonathan. We love hearing that the process was timely and that the free detail put the cherry on top. If you need anything between visits, just give us a shout.

August 10, 2025

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Employee Rating

We just bought our third Mazda from Stephanie. She's the best! We got a very good price for the new CX5 as well as for our trade-in. The whole process, as always, was easy and enjoyable. We wi More

by Lance Newman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jose Arias, Stephanie Foreman

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Aug 11, 2025

Norm Reeves Mazda responded

Third Mazda from Stephanie? Now, that’s loyalty! We’re thrilled to hear you enjoyed both your purchase and service experiences. We’ll be here when you’re ready for Mazda number four!

August 08, 2025

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Employee Rating

I have been using this dealership for years and have always been pleased with their service on my two Mazda 3’s and my RX7. They give great customer service. More

by Debbie Ryan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Angela Engel, Salvador Torres , Tim - mechanic

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Aug 11, 2025

Norm Reeves Mazda responded

We've enjoyed years of caring for your Mazda3s and RX7, Debbie. We’re so glad to keep earning your trust! Thank you.

August 07, 2025

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Employee Rating

My service was prompt and the service center staff were very helpful. I will be going back. More

by ekwa07cha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bryan Guidry

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Aug 08, 2025

Norm Reeves Mazda responded

Thanks so much for the shout-out! We love hearing that our service team made your visit quick and helpful. Keeping you on the road with prompt care is exactly what we aim for, and we’ll be ready with the same fast, friendly service next time you need us.

July 31, 2025

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Employee Rating

Every time I make an appointment they are extremely kind! They always ask me how’s my day and we will take care of you! I am always pleased when I get to pick up my car! More

by Dollfan58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Salvador Torres, Yvette Soto

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Aug 01, 2025

Norm Reeves Mazda responded

Your kind words are the cherry on top of our service sundae! 🍒 We’re always here to make your day a little brighter, and it’s fantastic to know you leave happy every time. See you at your next appointment!

July 15, 2025

Dealership Rating
Employee Rating

The service representatives are always friendly and attentive in keeping me apprised of the progress of the service. I love. It that they wash and vacuum your car after the service. More

by almuncy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Angela Engel, Bryan Guidry, Salvador Torres, Lyndsay Dooley, Yvette Soto, Salina Torres

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Jul 15, 2025

Norm Reeves Mazda responded

We’re so glad our friendly service and post‑service polish made your day! Nothing beats driving off in a sparkling clean car, and we can’t wait to make yours shine again next time. Thank you!

July 10, 2025

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Employee Rating

The best Mazda dealer in DFW - hands down! Recommend their services to everyone who is looking for the best service in town. More

by portales.nancy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Salvador Torres

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Jul 11, 2025

Norm Reeves Mazda responded

Thank you for the high praise. We’re honored to be known as the best Mazda dealer in Dallas-Fort Worth and grateful for your recommendation. We look forward to keeping you and your referrals well taken care of.

July 07, 2025

Dealership Rating
Employee Rating

Found Mark (who claims to be an asociate pastor) to be dishonest in dealings. Made a deal with him and he pulled a bait and switch after the fact. More

by Dnewman
Recommend Dealer
No

Other Employees Tagged: Trent Boe, Mark Wimberly, Stephanie Foreman , Todd Counts

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Jul 07, 2025

Norm Reeves Mazda responded

We take these concerns very seriously, as honesty and transparency are some of our core values as a dealership. Please contact our General Manager, Trenton Boe, with more details about what transpired. You can reach him at Trenton.boe@normreeves.com.

Jul 08, 2025

Dnewman responded

Everyone in the "worked with" section of this review knows who I am, how to reach me, and details of my experience to varying degrees. I also left a VM with Trenton over a week ago to which he has not responded. If he didnt get it for whatever reason and wants to reach out thats fine, but if he's just going to waste more of my time please don't. Ive been dealing with this issue regarding damaged trim on a new vehicle purchase for over a month now and am ready to just write it off as a bad experience/lesson learned, and move on. I'm simply providing honest feedback of my experience through reviews before doing so. Thank you..

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