Terrell Small | Page 2

I would just like to say that this is the second vehicle my family has purchased with Florence Toyota in the last 2 months. The first was a pre-owned and the second was brand new. The entire experience f my family has purchased with Florence Toyota in the last 2 months. The first was a pre-owned and the second was brand new. The entire experience from start to finish with both vehicles was absolutely incredible. Not only did Terrell demonstrate his professionalism, but his knowledge of the vehicles was outstanding. We feel Terrell went way above and beyond what was expected of him. Due to the hours that my husband works and I work, he made it convenient for us instead of him and for that we were most impressed. We cannot express the gratitude and satisfaction that we feel. More

Report | Print

Terrell Small was the salesman I worked with. He was very pleasant and friendly. He was not pushy at all. He made this the most pleasant and easy experience I have had at a car dealership. I was also impress pleasant and friendly. He was not pushy at all. He made this the most pleasant and easy experience I have had at a car dealership. I was also impressed with the sincerity of all the employees. More

Report | Print

Terrell was such a pleasure. He was very polite and friendly. He worked diligently to find me the best deal possible and went out of his way to get the interest rate and monthly payment I was expecti friendly. He worked diligently to find me the best deal possible and went out of his way to get the interest rate and monthly payment I was expecting to have. There needs to be more salesmen like him. Will definitely do business with him in the future. I am referring as many people as possible. More

Report | Print

At first I thought I would have had to go to another dealership but, Mr Terrell Small was EXCELLENT and, expressed a very postive attitude knowing that 99% of the time his customers credit would be appr dealership but, Mr Terrell Small was EXCELLENT and, expressed a very postive attitude knowing that 99% of the time his customers credit would be approved whether purchasing a new/used vehicle. Job well done! Mr Small. His Customer service deserves recognition! I do rate the Service Dept with a low rating due to the fact any used vehicle should be checked THOROUGHLY so that the customer would not have to keep returning for something minor that could have already been taken care of before driving off the lot ....an oil pan gasket leak is nothing to take lightly. Otherwise, I am satisfied. More

Report | Print

This dealership was wonderful to work with. First of all, they were completely honest with what they could do for us which is much appreciated. Secondly, they did what no other dealership has been able to do they were completely honest with what they could do for us which is much appreciated. Secondly, they did what no other dealership has been able to do which was finance us a new vehicle with our previous credit problems. They went the extra mile to make this sale happen. Leland made sure we got the car we wanted and Marie went the extra mile until she found a bank that would finance us. We went in hoping to get a decent used vehicle and came out with a brand new vehicle. I will never make another purchase at any dealership besides this one and will recommend them to family and friends. Everybody we encountered at the dealership was friendly and professional. More

Report | Print

I love this dealership. I bought two cars from them, in 1998, and 2004. They are an overall outstanding place to buy a car. We went looking for a new car, as our 04 camry is getting up there in mileage. Te 1998, and 2004. They are an overall outstanding place to buy a car. We went looking for a new car, as our 04 camry is getting up there in mileage. Terrell was very nice to us, and extremely knowledgable about several brands of cars. We mentioned a honda model and he was quick to reply with the differences between Toyota and Honda, in warranties and vehicle stats. I like the 04 Camry, but the 2010 (or was it 2011?) model did not impress me. The Camry's interior was no good. My 2004 Camry interior looks better. The new one has plastic seat backs and pockets that remind me of being in an airplane, not a car. Also, the side pockets in the back seat (on the doors) are gone. The dash didn't look as well put together - it looked cheaper. There was no second power hole in the center console, like the 2004. Also, in the 2004 model I had a full-size spare. The 2010 went back to a smaller tire. They claim most people never use the spare. I used mine five times. The other thing was the lack of inventory on the Rav-4. I know people are dumping the SUV for cars, but its the smallest model. They only had one, in black with this horrid beige interior. If they had a a few more colors we probably would have bought one of those. Sumter Toyota had none, so I suppose its not surprising they had one, but still, one? Terrell was a great salesman, and usually I'm happy with this dealer, but this time, I just had to go elsewhere. More

Report | Print