Terry "The Car Guy" Coggins

This dealership was very helpful in assisting me with my trade. I love my Hyundai Venue. trade. I love my Hyundai Venue. More

by Zionbuff2013 Verified Customer Verified Customer

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i recently left a review not too long ago back in January of 2026, My experience with Terry Coggins started off great, but unfortunately, it didn't stay that way. I spent practically an entire day at the de of 2026, My experience with Terry Coggins started off great, but unfortunately, it didn't stay that way. I spent practically an entire day at the dealership purchasing my Hyundai Kona. I was patient throughout the entire process and never complained, even though buying a car can be a long, exhausting experience. Terry was attentive while making the sale, which I appreciated. What disappointed me was what happened after the sale. When it came time for my first oil change, I reached out to Terry to ask if there was any way he could help me out with a complimentary service. He explained that the promotion had ended in 2025, and I understand businesses have policies. My issue isn't that the promotion ended—it's that there was no effort whatsoever to take care of a customer after the deal was done. After spending thousands of dollars on a vehicle and giving Terry my business, I expected at least the same level of customer service I received before signing the paperwork. Instead, the communication felt cold and transactional, almost as if once the sale was complete, I no longer mattered. Customer service isn't just about getting someone to buy a car—it's about how you treat them afterward. A small gesture or even a willingness to try would have gone a long way. Instead, I was left feeling like my business was only valuable until the commission was earned. More

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The dealership worked to find the vehicle I was looking for. They got it in and ready for us. for. They got it in and ready for us. More

by pattyprtrich1 Verified Customer Verified Customer

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They were very pleasant and made the experience seamless. I will definitely look at them in future purchases. I will definitely look at them in future purchases. More

by sdtappel Verified Customer Verified Customer

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Sale went well, although my second key fob went missing ( never found) Have been waiting for a replacement for 2 weeks . Never called us when a part came in for our car. This is the second car I've purchase never found) Have been waiting for a replacement for 2 weeks . Never called us when a part came in for our car. This is the second car I've purchased from Crestmont, I think this will be the last. From customer service to maintenance it's never easy to get help there More

by twoblysixpet Verified Customer Verified Customer

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It is a pleasure to have a no hassle, fair car purchase with easy delivery and support. with easy delivery and support. More

by dr.johnbuzzelli Verified Customer Verified Customer

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Dealership was very personable, sales person was knowledgeable and capable of working with me. Would tell a friend knowledgeable and capable of working with me. Would tell a friend More

by johnspickler01 Verified Customer Verified Customer

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I had an absolutely great experience with Crestmont, both with the service department the first time I brought my vehicle in, and with Terry when I purchased a new vehicle on Saturday. with the service department the first time I brought my vehicle in, and with Terry when I purchased a new vehicle on Saturday. More

by DRVIVACQUA Verified Customer Verified Customer

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The dealership experience was a fine one, and Terry Coggins was great and put he helped me walk out of there with the car I wanted for my 1st purchase. Coggins was great and put he helped me walk out of there with the car I wanted for my 1st purchase. More

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The staff was great and they all worked well together. The services offered, met or exceeded my expectations. The services offered, met or exceeded my expectations. More

by mastetz Verified Customer Verified Customer

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