Terry West
Terry West at Eddy's Toyota of Wichita

Terry West

Service Manager

Eddy's Toyota of Wichita

7333 East Kellogg
Wichita, KS 67207

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4.7
53 Reviews

Employee Video

4.7

53 Reviews

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53 Reviews of Terry West

July 24, 2026

Dealership Rating
Employee Rating

They are very helpful and knowledgeable while completing timely and accurate services for my vehicles More

by Southwind
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jose

June 26, 2026

Dealership Rating
Employee Rating

Prompt and courteous let me know I needed to change cabin air filter and engine air filter More

by huebnerlarry1222
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 29, 2026

Eddy's Toyota of Wichita responded

Larry, thank you for leaving Eddy's Toyota your positive feedback!

March 23, 2026

Dealership Rating
Employee Rating

Service adviser Hong is well informed, supper efficient and a pleasure to work with. Service was fast and courteous More

by dwasinger140748
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Mar 24, 2026

Eddy's Toyota of Wichita responded

Thank you for your wonderful feedback! We're glad to hear Hong provided such a smooth, efficient experience. We look forward to assisting you again at Eddy's Toyota!

March 20, 2026

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Service department was friendly and promptly took care of my Highlander. Took my vehicle in for scheduled maintenance and it was completed in a timely manner. More

by deekthompson62
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Hong

Mar 23, 2026

Eddy's Toyota of Wichita responded

We're delighted to hear that our service team took good care of your Highlander! Thank you for choosing Eddy's Toyota and we look forward to seeing you again!

February 12, 2026

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They were finished with the car in record time. Great people to work with! Thank you for the great experience! More

by Melba
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Feb 13, 2026

Eddy's Toyota of Wichita responded

Melba, we're so glad our team could get your car done quickly and efficiently! Thank you for choosing Eddy's Toyota and for sharing your positive feedback!

February 10, 2026

Dealership Rating
Employee Rating

Hong always does a great job and I can trust him. He always helps so willingly More

by Theisdeb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 10, 2026

Eddy's Toyota of Wichita responded

Thank you for your trust in Hong and Eddy's Toyota. We are so glad that you had a five-star experience!

January 31, 2026

Dealership Rating
Employee Rating

The atention was awesome. . very respectfull. He acomplish the target. Very nice person. The best More

by yassersobredo1978
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Feb 02, 2026

Eddy's Toyota of Wichita responded

Thank you for reviewing Eddy's Toyota! It was so kind of you to share your experience, Yasser.

December 31, 2025

Dealership Rating
Employee Rating

The service from the appointment to the finished job all very professional and timely. The only thing that will make a big difference is if the vehicle could be picked up and delivered to nearby locations More

by ElGuapo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mr. Hong, Gerardo Ultreras.

Dec 31, 2025

Eddy's Toyota of Wichita responded

We’re happy you had a smooth experience from start to finish at Eddy's Toyota! We appreciate your feedback and look forward to sharing your suggestion with our team. Thank you for choosing us!

December 31, 2025

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Employee Rating

Repairs did not improve front end noise! ! I will contact later to see what the repair issue is!! More

by Chasueart
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jan 06, 2026

Eddy's Toyota of Wichita responded

I'm sorry the repairs did not improve the front-end noise you're experiencing. Please reach out so we can address this further and ensure you receive more comprehensive service. Best, Corporate Customer Relations Manager

December 02, 2025

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Employee Rating

Things went well and h didn’t have to wait to long, however my car didn’t get washed or vacuumed…The weather maybe? And the napkins from my glovebox were on the floor. So that was weird. More

by vschuster
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 09, 2025

Eddy's Toyota of Wichita responded

Thank you for sharing your feedback. While we're pleased everything went smoothly, we apologize for the oversight with your car. We’ll use your feedback to improve our service. Please feel free to reach out to us if you’d like to discuss this experience further. We hope to serve you again in the future! Safe travels!

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