Thomas Marvaso

I was involved in a used car sales process with LaFontaine Volvo Cars of Farmington Hills that lasted an unusual four days, from Tuesday, May 26th through Friday, May 29th. Over the past 16 year LaFontaine Volvo Cars of Farmington Hills that lasted an unusual four days, from Tuesday, May 26th through Friday, May 29th. Over the past 16 years, my family and I have purchased or leased eight vehicles through LaFontaine, albeit through a different LaFontaine dealership, and we have never experienced delays, roadblocks, or communication issues that prevented us from completing a purchase in a reasonable timeframe. Unfortunately, this experience with LaFontaine Volvo Cars of Farmington Hills was arguably the worst car-buying experience I have ever had. The team at the Farmington Hills location did not live up to the standard I associate with a high-caliber dealership, especially when presented with a ready and serious buyer. I worked through a LaFontaine salesperson whom my family has trusted for 16 years, and who acted as a go-between during the process. In the past, I have typically been able to complete a vehicle purchase within two days. This time, however, there were repeated delays on the dealership’s side in producing a purchase agreement, which directly delayed my ability to complete financing. An additional delay was caused by an error in my name on the purchase agreement, which required correction and further slowed the process. On top of those issues, I was told their communication delays were due to the team working on other signings. I found that explanation especially frustrating, because had I walked into their showroom to purchase the vehicle directly, I would have been one of those signings. Instead, despite being a committed buyer, the process felt unnecessarily slow, disorganized, and poorly prioritized. Given my long and positive history with the LaFontaine family of dealerships, this experience was extremely disappointing. I expected a smooth, professional transaction. What I received was a drawn-out process filled with avoidable delays, poor execution, and excuses that did not match the level of service I have come to expect from LaFontaine. More

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My wife and I just brought home our new 2026 Volvo XC60 Recharge, and we could not be happier with the experience. Joe and Chad were absolutely phenomenal to work with. They were highly knowledgeable, pati Recharge, and we could not be happier with the experience. Joe and Chad were absolutely phenomenal to work with. They were highly knowledgeable, patient, and made sure we found the exact trim and vehicle we were looking for. They also honored all of our requests without any hassle, which made a huge difference. When it came time to wrap things up, Chad in the finance department was incredibly thorough, walked us through all the contract details, and got the final paperwork dialed in perfectly. The team is top-notch, and we are absolutely thrilled to be driving this amazing hybrid around Ann Arbor. Highly recommend this dealership! More

by Michael Watts Verified Customer Verified Customer

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Top Notch ! !!!! They always do a fine job on out Volvo XC40. The People treat you like Family I will Always bring our Volvo here for whatever we need ... Dan !!!! They always do a fine job on out Volvo XC40. The People treat you like Family I will Always bring our Volvo here for whatever we need ... Dan .................. More

by DGRAHAM57 Verified Customer Verified Customer

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Respect and thoughtful communication enhanced the service experience in bringing my XC60 software up to date. A very good experience at LaFontaine experience in bringing my XC60 software up to date. A very good experience at LaFontaine More

by Sturt Verified Customer Verified Customer

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Great service and very attentive. Would buy another car from them. Always able to answer any concerns Would buy another car from them. Always able to answer any concerns More

by stewa468 Verified Customer Verified Customer

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Exceptional is the first word that comes to mind. From the first conversation to the last I was impressed. This isn’t my first rodeo but it was certainly the best. From the first conversation to the last I was impressed. This isn’t my first rodeo but it was certainly the best. More

by jimbologna47 Verified Customer Verified Customer

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Great COMPANY'S TO DO BUSINESS WITH, ordering/purchases Used/leasing any type of Vehicle! Used/leasing any type of Vehicle! More

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Fabulous treatment. Efficient , Fair , Knowledgeable. Could not as be k for more. X I have 130K on my Volvo. Efficient , Fair , Knowledgeable. Could not as be k for more. X I have 130K on my Volvo. More

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I have been servicing and purchasing my vehicles from them for years. It has been a pleasure dealing with everyone there. I have dealt with Pat Dwyer and Joe Pope on my leases and it has been seamless. T them for years. It has been a pleasure dealing with everyone there. I have dealt with Pat Dwyer and Joe Pope on my leases and it has been seamless. They took time explaining everything along the way. Very satisfied! More

by ronwittla Verified Customer Verified Customer

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I recently purchased a 2025 Volvo XC60 B5 Plus and had a great experience. The price was fair and the process was smooth and straightforward. Ted was patient, communicative, and made sure I felt comforta great experience. The price was fair and the process was smooth and straightforward. Ted was patient, communicative, and made sure I felt comfortable every step of the way without any pressure. I’m very happy with my XC60 and would definitely recommend Ted. I also want to give a quick shout-out to the service center. Bradley helped quickly upgrade my infotainment system and made the process easy and efficient. Between the sales and service experience, this dealership has definitely earned my business. More

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