Thomas Whitehead

Amazing customer service! The process was so fast from walking in to getting it detailed and getting the keys in my hand. Would definitely recommend to friends and family The process was so fast from walking in to getting it detailed and getting the keys in my hand. Would definitely recommend to friends and family More

Report | Print

They are kind, efficient and it was a fantastic experience. Highly recommend to friends and family. experience. Highly recommend to friends and family. More

Report | Print

Kaleb made the sales experience very easy. Definitely would recommend him and the dealership as a whole. Definitely would recommend him and the dealership as a whole. More

Report | Print

The experience was good, Alex helped our family buy a new Kia. The custom service was great and I’d love to work with him again! Kia. The custom service was great and I’d love to work with him again! More

Report | Print

Very great experience. Best car buying process I have ever had. Thank you guys again Best car buying process I have ever had. Thank you guys again More

Report | Print

The worst. Two weeks ago I went there to get a replacement key and fob for our KIA Soul. Turned out they didn't have the shank in stocks. Monday I took it in t Two weeks ago I went there to get a replacement key and fob for our KIA Soul. Turned out they didn't have the shank in stocks. Monday I took it in to get a driver's side head lamp replaced.The mechanic didn't have one on hand so we went the parts desk only to find out they didn't have one in stocks and they'd have to order one. So I said okay,order one. I also decided to get my key replaced only to find out that they still didn't have that shank in stocks either!! Sorry Vanguard but wer'e not giving you our business!! "And It Makes Me Wonder"-Led Zepplin "Stairway to Heaven". More

Report | Print

Worst customer service ever!!! I purchased 2018 F250 Deleted and with the exhaust system removed They sold me a truck that they did not have the title for. 46 days still no title! I talked to accou Deleted and with the exhaust system removed They sold me a truck that they did not have the title for. 46 days still no title! I talked to accounting and tag department. Several other stalling tactics they used. So I called today and they gave me one voicemail after another. Finally I tell them I want to speak to used sales manager a guy named Rodney answered the phone and began to blame me because I did not finance with them saying I should have financed with them and I would not have this problem. I asked to speak with someone else he tells to xxxx off that he was the manager I asked for his last name he tells me it don’t matter because he’s quitting. Then he gives the phone to a TJ I asked for that guys last name he told me it was carter(I looked dealership up after I got off phone he lied it was KOON). TJ told me that he called over to accountant and got it fixed.and that they was sending me another paper fedex overnight. So I will be contacting the EPA to discuss whether are not the sell of truck was legal. Because the sold the truck without exhaust emissions system and deleted. I WOULD NOT RECOMMEND BUYING A VEHICLE FROM THIS DEALERSHIP. THEY ARE VERY DISHONEST! AND VERY ARGUMENTATIVE. OBVIOUSLY BY READING THE OTHER REVIEWS THE OWNER MUST NOT CARE. ALSO I ASKED TJ WHO THE OWNER WAS AND OF COURSE HE DID NOT KNOW. More

Report | Print

They said his name is TJ which I don’t believe so he’s the used car department manager when we first came in to trade my wife’s car we agreed on the price and i told them i bank with my local credit union the used car department manager when we first came in to trade my wife’s car we agreed on the price and i told them i bank with my local credit union and i will be financing with them they said they have a better credit union to bank so a ran my credit with them so after 5 hours and a half at the dealership they tell me the about an interest rate 2% more then what my bank is giving me so i say ok I’ll just stick to my bank they go you either buy with our bank or they wont sell me the car long story short this dealership is trying to rip customers off with interest rate and they waste your time to feel bad leaving after losing your day waiting in there offices stay away not recommended at all More

Report | Print

Old School Tactics The only thing they didn't do was throw my keys on the roof. Stall tactics. Withholding of rebates. Ran my credit EIGHT times!!! Then to throw more ga The only thing they didn't do was throw my keys on the roof. Stall tactics. Withholding of rebates. Ran my credit EIGHT times!!! Then to throw more gas on the fire, They took a deal we had reached for $288 a month and when my wife and daughter went up there the next day to sign the papers, Ramrodded, humiliated, and generally wore down my wife. They made her feel ignorant, and she is not. They talked down to her, the main offender being a finance guy named, Edwin Pineda. When he was done with my loved ones, the price was THREE HUNDRED NINETY NINE DOLLARS A MONTH!! l Long story short, I went up there, and they fixed the deal back like it was originally agreed upon. I won't waste time calling them all names, but based on my experience, Patterson Kia is the worst car buying experience I've had in 44 years of buying cars. And in that time I've bought LOTS of cars. Oh, and they fired the only decent person we dealt with during this ordeal, Thomas Whitehead, cause he wouldn't work their slave hours. Thomas, holla, I have 2 more cars to buy, soon! More

Report | Print

Outstanding Service Quyen was awesome! Very friendly, informative, and helpful. I came in as a spur of the moment situation on Friday evening not expecting to purchase a Quyen was awesome! Very friendly, informative, and helpful. I came in as a spur of the moment situation on Friday evening not expecting to purchase a vehicle. At noon on Saturday I drove off in my 2013 Kia Sportage. Thanks Quyen Nguyen😊 Definitely a win win situation! More

Report | Print