Tiffany Morales

1 Star – Disgraceful Customer Service Purchased a 2023 BMW X5 from Karma Westfield in January. After a mechanical issue forced me to sell the vehicle, I paid off the loan and requested a GAP insurance ref BMW X5 from Karma Westfield in January. After a mechanical issue forced me to sell the vehicle, I paid off the loan and requested a GAP insurance refund. Ally confirmed the refund was sent to the dealership in September. Karma Westfield has withheld the funds despite receiving all documentation. They ignore emails, dodge calls, and offer weak excuses like being “away from the desk.” Absolutely unacceptable behavior—buyers beware. More

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I just purchased a Dodge Charger with Daryelis. She was very professional and provided me with highly detailed information about my deal. She answered all my questions and also gave solutions to al She was very professional and provided me with highly detailed information about my deal. She answered all my questions and also gave solutions to all problems I thought I may have in the hypothetical sense. The experience was very helpful and her expertise were exceptional. I highly recommend her. Thanks again Daryelis!!! Candice G. More

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Just look them up on BBB and formulate your own opinion from there. Wish I did better homework before wasting time with them trying to hustle me with fake fees. Spoiler alert - they are not an accredited from there. Wish I did better homework before wasting time with them trying to hustle me with fake fees. Spoiler alert - they are not an accredited BBB business. More

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Excellent service. The Karma team went above and beyond to get me into the vehicle i wanted at the price I wanted. Can't wait to buy from them again The Karma team went above and beyond to get me into the vehicle i wanted at the price I wanted. Can't wait to buy from them again More

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Great place to buy your first car, Nina was very professional and patient, the karma experience was great!!!!! professional and patient, the karma experience was great!!!!! More

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Miles made me feel like he wasn’t selling me a car but helping me buy my Benz C300. He was knowledgeable of the car and made my mom and I have a good buying experience. helping me buy my Benz C300. He was knowledgeable of the car and made my mom and I have a good buying experience. More

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Karma Westfield has a great selection of cars and is willing to find a good price for both parties. I really appreciated the quality of the car, and the paitence/attention to detail from the staff. Many willing to find a good price for both parties. I really appreciated the quality of the car, and the paitence/attention to detail from the staff. Many thanks to Lamont for working with us. More

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I had a fantastic experience at Karma Westfield. The staff were incredibly knowledgeable, patient, and genuinely interested in finding the best car for my needs. They offered transparent pricing and The staff were incredibly knowledgeable, patient, and genuinely interested in finding the best car for my needs. They offered transparent pricing and no-pressure guidance throughout the process. I drove away with a great vehicle and a smile on my face. Highly recommend them for anyone looking for a positive car buying experience! More

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Great and attentive service and are willing to meet you half way on your price. half way on your price. More

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Please do not do business here. I had to change my review due to a recent incident. I’m a disabled veteran and law enforcement officer who purchased a 2018 Porsche from this dealers I had to change my review due to a recent incident. I’m a disabled veteran and law enforcement officer who purchased a 2018 Porsche from this dealership in sept 2023. Initially, my experience wasn’t terrible, Negotiations went well, and I was told that I would get a full warranty when I purchased my vehicle when reviewing the contract, I noticed that the paperwork said I declined the warranty. I immediately address this with the finance manager Tiffany and the manager Iggy. I was assured that everything would be fine and Corrected. When I finally got my warranty and read through it, it was only for powertrain coverage and not the warranty that we agreed upon I was told that I would have to pay an additional $1500 to get the warranty that was discussed during negotiations. I paid the $1500. I received my new paid warranty paperwork and call the warranty company to confirm that it was correct. recently, I went to the Porsche dealership due to a problem with the rear spoiler. I was later informed that I was under no warranty. when I called the warranty company. They said the warranty was canceled due to dealer error in late October 2023 when I called the dealership to speak to Iggy, I was informed that I would be giving a call back and the situation would be rectified the next day when I called being that I was at the Porsche dealership with my vehicle waiting to hear about the warranty information. My calls kept being redirected. Eventually I got a call back from Tiffany who told me that she needed to speak with Iggy and that my call would be returned. I heard nothing from the dealership and I repeatedly called. every time I asked to speak to the finance manager or the manager My call was redirected or I was told that I would be called back. No one ever got back to me or rectify the situation, I sent several emails still no answer. I am now in the process of taking legal action contacting the Better Business Bureau and the Westfield Chamber of Commerce to report of this conduct Being that it now falls under consumer fraud. I have my initial contracts, and I also have email correspondence pertaining to us discussing the warranty and the check which was cashed, I also have correspondence from the warranty company DOWC that both contracts were canceled due to dealer .There are other dealerships with the car that you want please do not do business here . if I never had to take my vehicle in for service, I would’ve never known of the contract being canceled. Buyer beware More

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