Tim Beach

Skip Charlesglen and find another dealership to purchase a Toyota. This dealership is intentionally misleading and deceptive in its sales practices. When you see a vehicle that is labelled “deal pending” do a Toyota. This dealership is intentionally misleading and deceptive in its sales practices. When you see a vehicle that is labelled “deal pending” don’t believe it. They are waiting for someone that they want to sell their vehicle to for their own specific purpose and feel justified in misleading prospective customers they choose to disrespect and treat like second-class citizens. Toyota Canada supports this deceptive practice as well so don’t count on any support from there either. Charlesglen’s marketing of a 7-day satisfaction guarantee is also a lie. I was informed by the sales advisor I would get my deposit back. This was not true. The dealership has illegally retained over $6,000 from me for the privilege of using the 7-day satisfaction guarantee. Please save yourself the trauma and hassle of doing business with this corrupt organization and choose another dealership. As a single woman, I have been ignored, dismissed, intimidated and robbed of a whole year of car payments by the new car sales manager, which is supported by the executive sales management team. It has been more than 6 weeks since this horrific experience and there has been no response or attempt to act in good faith, to be accountable, moral, or ethically responsible from Charlesglen Toyota. The Corolla Cross L I eventually purchased under the 7-day satisfaction guarantee is wonderful and I highly recommend it. Just be sure to buy it at any dealership other than Charlesglen Toyota. More

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Val Parsons is wonderful to deal with. She remembers her clients and makes them feel special. Her people skills are exceptional. She is one in a million! Charlesglen is the only dealershi She remembers her clients and makes them feel special. Her people skills are exceptional. She is one in a million! Charlesglen is the only dealership we will buy from. The experience is always superb and the service department is the best. More

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Amazing service! Felt so welcomed when I picked up my vehicle. Val is a gem! And her cookies and biscuits are to die for!! Felt so welcomed when I picked up my vehicle. Val is a gem! And her cookies and biscuits are to die for!! More

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Amazing Service from everyone, they really know how to make you feel at home and ensure you are well taken care of! Everything was a breeze, Val is so kind, knowledgeable and she definitely goes above and make you feel at home and ensure you are well taken care of! Everything was a breeze, Val is so kind, knowledgeable and she definitely goes above and beyond to meet and exceed all your expectations. Justin in Finance was also amazing! He was very good at explaining everything to my husband and I and answered all our questions in great detail. He also had our vehicle registered and plated for us before we picked up the vehicle, which was so nice! Even the managers came to congratulate us on our new purchase!! Honestly could not have asked for a better experience. I will absolutely be recommending Charlesglen Toyota to all my friends and family! Thanks again, you guys rock! More

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Top drawer treatment from Phil and Khal. First time purchased but it won’t be our last with this dealership! Highly recommend Charlesglen Toyota! First time purchased but it won’t be our last with this dealership! Highly recommend Charlesglen Toyota! More

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Awesome experience from start to delivery. Very professional and caring throughout. I appreciated my interaction with Val and each staff member I met at Charlesglen. Very professional and caring throughout. I appreciated my interaction with Val and each staff member I met at Charlesglen. More

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Val Parsons & Khal helped me lower my interest rate for my trade. I recommend buying from this dealership if you want to avoid the hassles of buying used cars. Although my car broke due to battery issues, my trade. I recommend buying from this dealership if you want to avoid the hassles of buying used cars. Although my car broke due to battery issues, all the expenses were reimbursed after it was fixed! Service department went an extra mile by doing a test drive with me addressing my concerns. In the end, the car was safe & fun to drive. Another full tank of gas for free & the car was delivered to my place. It was an awesome experience. More

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I bought my 4Runner at Charlesglen back in 2006. It saw amazing travels with the family from taking the boys to hockey and hauling our trailer in Alberta and BC with our golden retriever. But then it was amazing travels with the family from taking the boys to hockey and hauling our trailer in Alberta and BC with our golden retriever. But then it was a sad time to part ways with the vehicle due to age. Charlesglen was there for my new vehicle. Val made the big move easy for me knowing there were huge ties to my 4Runner. I am now driving an Acura RDX which will continue with the family travels with my golden retriever. Thanks Val! And for the chocolate chip cookies. More

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From the moment we walked in we felt welcomed. Justin, our sales rep took a few moments to get to know us and he made us feel at ease. our sales rep took a few moments to get to know us and he made us feel at ease. More

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Very good experience with sales staff: Roxy was a lovely person to deal with (she saved my window sticker that I wanted and in fact laminated it for me) as was Garnett Lund in the finance/extended warranty person to deal with (she saved my window sticker that I wanted and in fact laminated it for me) as was Garnett Lund in the finance/extended warranty et.al. department he was very informative and I felt no pressure to take any of the extras. Can’t remember his name but the gentleman who went over the car with me was well informed and was able to ask all questions that I had…bought a plug in Prius so lots of new technology to absorb. Oh yea didn’t mention best member of team:Yoda the dealership comfort dog. Loved him soooo much. More

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