Group 1 Chrysler Dodge Jeep Ram Denton

Jeff Barbree was awesome! ! Would definitely recommend them!! Everyone was polite and very helpful!! Love my jeep grand Cherokee ! Would definitely recommend them!! Everyone was polite and very helpful!! Love my jeep grand Cherokee More

Excellent service Dj made me feel at home everyone there was great to me I really do appreciate it was great to me I really do appreciate it More

The gentlemen checking customers in at the service department are not friendly. And they are even less friendly to women. They are also not trustworthy. Back in July I brought my 2022 Jeep in for o department are not friendly. And they are even less friendly to women. They are also not trustworthy. Back in July I brought my 2022 Jeep in for only an oil change. My car is out of warranty and the service rep stated based on the wear on the tread I needed a tire rotation. I informed him that all 4 tires were only a month old as I just bought new ones from Firestone. So my tires did not need a tire rotation. The service rep doubled down and said “oh, well we didn’t have a record of that.” But surely you can tell that there aren’t any issues with the tread since they were brand new. I don’t trust this service department and will not return. Very disappointing! More

I was TOWED into the repair shop at 10am on Friday. Checked in with Julie, she advised me that they could look at my vehicle that day. I let her know I would be waiting because I was 6 hours from home Checked in with Julie, she advised me that they could look at my vehicle that day. I let her know I would be waiting because I was 6 hours from home. 5 hours later I find someone else for an update, to get told that mt vehicle wasn't put into the system correctly and they had no idea I was waiting on it. Saturday morning finally get the estimate. Vehicle was to be ready to drive out on Tuesday. Tuesday rolls around and I get told the one issue is fixed but vehicle still isn't running bc it needs another repair. And on Friday that I was advised this repaired wasn't needed to make vehicle operational. Now here we are with over 4k in repairs and a week without a vehicle More

We had a recall on our 2025 Jeep Grand Cherokee. We called last week and made an appointment for October 8, 2026. We brought the vehicle in nine in the morning. We called at four on Thursday, and We called last week and made an appointment for October 8, 2026. We brought the vehicle in nine in the morning. We called at four on Thursday, and in seven hours they had managed to do an oil change and nothing else. We had to contact them several times on Friday. We finally got the vehicle back at three on Friday afternoon. The actual time to do the recall, do an oil change, rotate the tires and reset the display screen was about an hour, perhaps 90 minutes. It took Denton DJR thirty hours. The general manager was "unavailable" to take my call. Someone later called, said they would call back but never did. Daryl Kenningham, the CEO of Group One hides behind his office manager and AI can also cannot be reached. This dealership's "service" department is the worst one I have ever encountered in half a century of driving. The actual appointment meant nothing. The service rep made no attempt to apologize for an hour-long job taking two days, and was all huffy when I actually complained. More

Terrible! Called sat and was told they could could look at that day- they didn’t. Called 4 times/texted service advisor. Was told he was away from his desk for Called sat and was told they could could look at that day- they didn’t. Called 4 times/texted service advisor. Was told he was away from his desk for hours. Had to go by to get something out of truck- he said it was in the shop and couldn’t get to it. We told him we had to get to truck. We did make it to truck- it was just sitting in parking lot- this was Monday afternoon! Still not being looked at Monday. Tuesday they texted and said it was air filter was causing the P0299 error to go off. The truck has 7800 miles on it. I went ahead and bought new air filter like they recommended. We know this was not the cause- but they don’t care. Very disappointed More

Service that was supposed to take 3. 5 hours took 7 with no communication. Had to order a recall part and never even called when it came in. 5 hours took 7 with no communication. Had to order a recall part and never even called when it came in. More

Very prompt, polite and professional team at the dealership. They got me in and out and gave me information I need to keep my vehicle running smoothly! dealership. They got me in and out and gave me information I need to keep my vehicle running smoothly! More

As always. Great; service, price, people and car.. Jeff is great, it’s the 2nd car we’ve purchased from Jeff and we sought him out! Great; service, price, people and car.. Jeff is great, it’s the 2nd car we’ve purchased from Jeff and we sought him out! More

They were very courteous and quick to respond to my issues and get me into the service department ASAP issues and get me into the service department ASAP More