Timothy Henry | Page 5

Tim and the other people were great and very professional, and they worked with you. professional, and they worked with you. More

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Tim was very professional and took his time to explain details about the car as well as the GMC program. I don't think there is a better salesperson. I truly appreciate him details about the car as well as the GMC program. I don't think there is a better salesperson. I truly appreciate him More

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Tim was Friendly made sure we know about the car . Car is a pleasure to drive Car is a pleasure to drive More

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Very informative. Tim was awesome and made everything fast and easy. I would definitely recommend.. Tim was awesome and made everything fast and easy. I would definitely recommend.. More

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Everyone at the dealership helped make the experience as enjoyable and smooth as possible. I would highly recommend other! enjoyable and smooth as possible. I would highly recommend other! More

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Tim, our salesman was fantastic. He was patient and thorough, not pushy. The initial experience with him was great. Things went south when the dealership left us sitting in the lobby He was patient and thorough, not pushy. The initial experience with him was great. Things went south when the dealership left us sitting in the lobby waiting on the finance mgr for at least 1 .5 hours after we made the purchase decision. We walked out after another family was taken ahead of us despite having been told that we were next. The purchase order that we were provided (which was needed to secure outside financing) was incorrect, so it couldn't be sent to our creditor. I called early Monday morning and spoke with Tim who recognized that the info on the purchase order was incorrect. Tim assured me that he would send over the corrected document as soon as he finished a mtg. We waited hours for the corrected purchase order to be emailed. Instead of sending the document, Finance manager Naz Zaiden called me and apologized for the wait the day before and repeatedly stated that it wasnt his fault. Naz prolonged the process unnecessarily, keeping me on the phone so he could attempt to sell me additional warranty coverage. He refused to supply his offer in writing via email so that my husband and I could review and discuss it. Instead, he insisted that he be able to speak with my husband by phone to give the offer. I gave my my husband's contact information and he said that he would call when we hung up. Naz never called my husband and never sent the corrected purchase order to our creditor. It took repated emails and two additional hours to receive the purchase order. As it was now the end of business for our creditor, this delayed final approval of our loan and issuance of the cashiers check to make the purchase. Once again on the day of pickup, we were left sitting in the waiting area for well over an hour despite multiple phone calls and text messages in advance to coordinate pickup. Despite our efforts, lack of communication at the dealership left us waiting because Naz did not even know that we'd arrived. Finally, Naz tried to convince us that the written arbitration agreement that the dealership has you sign isn't actually forfeitting the right to pursue legal action through the courts. He spent a good 20 minutes arguing that the document doesn't mean what it states very clearly. Then this older man came in and confirmed that our understanding was correct. There was more drama with Naz but this review is already too long. Bottom line: Naz will literally say anything to upcharge you with additional warranty coverage and get you to sign documents that may not be in your best interest. He is the epitome of the "sleezy car salesman" except that he's a finance manager. More

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Timothy Henry! Great representative , he told me I was in good hands and he meant it. Great representative , he told me I was in good hands and he meant it. More

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Helpful and patient. No complaints so far. I have to get use to driving a up to date vehicle like this one. No complaints so far. I have to get use to driving a up to date vehicle like this one. More

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Timothy Henry has excellent customer service. I was very reluctant to purchase a new vehicle but he made me feel so calm. I would highly recommend my friends and family to Webb Chevy and to defin I was very reluctant to purchase a new vehicle but he made me feel so calm. I would highly recommend my friends and family to Webb Chevy and to definitely ask for Mr Timothy Henry!!!! More

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I had an outstanding experience at Webb Chevy thanks to Timothy Henry. From start to finish, he was professional, knowledgeable, and truly cared about making sure I found the right vehicle. He took the tim Timothy Henry. From start to finish, he was professional, knowledgeable, and truly cared about making sure I found the right vehicle. He took the time to answer all of my questions, explained every detail clearly, and never made me feel pressured. His patience and honesty really stood out, and he went above and beyond to make the entire process smooth and stress-free. If you’re looking for someone who genuinely listens and delivers excellent customer service, I highly recommend asking for Timothy Henry. He also has a great sense of humor and made me feel comfortable with they buying experience. Webb Chevy is lucky to have him, and I couldn’t be happier with my purchase! More

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