Tish Perkins

I had an oil leak on my 2021 Volkswagen Tiguan that my local repair shop couldn’t fix and I was advised to take it to a dealership. I had the vehicle towed to Casey on July 24 and had a scheduled appointm local repair shop couldn’t fix and I was advised to take it to a dealership. I had the vehicle towed to Casey on July 24 and had a scheduled appointment for July 25 at 9 AM. After waiting all day on Friday, I called the service department to see if there was any update on my vehicle and to know what to expect how much the cost of repair would be. I was told that my service advisor would give me a call later on that evening to let me know if there were any updates and I never received a call. Saturday, July 26 I called in the morning to see if there were any updates since I hadn’t heard from my service advisor yet and he didn’t even know that my car was there. He told me that they consider it a no-show and because it wasn’t there at Friday at 9 AM and that he didn’t know where my car was (after being towed in the afternoon beforehand) nor do they do tow ins on Saturday (even though my vehicle was towed in on Thursday). After going back-and-forth all day on the phone with my service advisor trying to figure out where my vehicle was, my last step was to call and speak to a manager before calling the police to report a stolen vehicle. Within five minutes after I hung up the phone with the general manager Travis, he called and told me he had found my vehicle. About an hour after I spoke with Travis my service advisor called to tell me that the reason why they couldn’t find my vehicle was because it was moving back-and-forth between the Volkswagen lot and the Subaru lot next-door, which was not true. Fast-forward to Monday, July 29 and my car is finally been diagnosed and the service advisor calls me to give me my total of the repairs. I received a phone call on July 31 stating that my vehicle was repaired and I told them that I would pick it up on Friday, August 1. Friday, August 1 I went to go pick up my vehicle and the total was $200 more than what I was told it was going to be over the phone and nobody knew what the additional $200 charge was for they removed it, and I am appreciative of that. Upon speaking with the service manager, Jimmy and stating all of this and telling him that I was frustrated and that there needed to be better customer service all I got was “we can give you a free oil change when you visit again”. Bold of him to assume that I would ever step foot back in this establishment after the emotional distress that this place put me in a week ago. Let alone his condescending tone. There definitely needs to be more training and a better SOP. I do not recommend Casey Volkswagen for service. More

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I had an absolutely horrific experience with the service department at Casey Volkswagen. My car was dropped off on Thursday,October 31st for a minor repair and was told they would work it in. I rented a car department at Casey Volkswagen. My car was dropped off on Thursday,October 31st for a minor repair and was told they would work it in. I rented a car in the meantime to have transportation. I contacted the dealership Monday and was told my car would be done by 11. At 11, I received a call saying it would be done by the end of the day. When I arrived at the end of the day, I was told my car wouldn’t be done until the next day. This went on until 11/08. During these days, they called and told me they didn’t know what was wrong with my car and told me they would be sending my car to the Jeep dealership. I stopped by the dealership to get an item out of my car before it would be sent to Jeep and my service advisor, Tish, told me my car had already left. I contacted the Jeep dealership and they reported they never received my car. Then, Tish told me they decided to keep my car and run some tests on the car. Finally, on 11/08, they told me my car was done. When I started my car, it was misfiring badly, every engine light was on and it would not go above 15 mph. I met with the GM the following morning and my car was sent to Jeep that following Monday. The GM was wonderful and put me in a loaner since I had spent over $1000 in rental car fees. Once my car was at Jeep, it was found that the Casey service department cut 5 wires in the wiring harness. When Casey was asked for some reimbursement for rental car fees, I was told no because it wasn’t there fault that my car needed service. I would not recommend them! If I could give zero stars, I most definitely would. More

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Service Department . .Took my vehicle in for it's annual oil change tire rotation.also informed them I had an indicator light on. They DID NOT Do . .Took my vehicle in for it's annual oil change tire rotation.also informed them I had an indicator light on. They DID NOT Do More

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Great sales team and awesome service The car buying experience was quick and stress free. Service is quick and painless. Scheduling is easy. Parts department is friendly. I will buy and The car buying experience was quick and stress free. Service is quick and painless. Scheduling is easy. Parts department is friendly. I will buy and service my next vehicle with Casey More

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Precise Tish. She is excellent. Ready for my arrival, repair time faster than estimated. She went through all that was completed and explained what might b Tish. She is excellent. Ready for my arrival, repair time faster than estimated. She went through all that was completed and explained what might be needed for next visit. More

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Prompt, efficient and excellent service. I have to drive about 80 miles for service and I really appreciate it when I'm welcomed warmly and treated in a friendly fashion as I wait for my work I have to drive about 80 miles for service and I really appreciate it when I'm welcomed warmly and treated in a friendly fashion as I wait for my work to be done. I can't say enough good things about Tish Perkins. More

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Great service! Very good management in the service center. Good service from start to finish. They kept my appointment time and handled everything I needed. They eve Very good management in the service center. Good service from start to finish. They kept my appointment time and handled everything I needed. They even advised and gave clear estimates for future work. More

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test drive Nathan was great - genuine, professional, knowledgable ....He deserves a raise and paid vacation days!!!!!!! I would reccommend emaling this link not Nathan was great - genuine, professional, knowledgable ....He deserves a raise and paid vacation days!!!!!!! I would reccommend emaling this link not texting it. He worked hard to make sure I had all the info I needed More

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Excellent Servvice We took our 2014 Forester in for it's 52,500 mile service. Also had a couple of questions. Tish Perkins took good care of us. She got my questions ans We took our 2014 Forester in for it's 52,500 mile service. Also had a couple of questions. Tish Perkins took good care of us. She got my questions answered and discounts applied. The oil/filter and tire rotation was without any issues and I got in and out in a timely manner. Thanks again More

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Service call Took my 2011 Outback in for the 127,500 mile service. Tish was the service consultant. rapid input processing, took a little over three hours (oil & f Took my 2011 Outback in for the 127,500 mile service. Tish was the service consultant. rapid input processing, took a little over three hours (oil & filter change, tire rotation and balancing, state inspection and safety checks), despite a busy morning in the service department. More

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