Tobias Ray

This was my 5th experience purchasing a vehicle at a dealership and it was hands down the worst. In summary, I did not appreciate the pressure tactics, the process was drawn out far beyond what it neede dealership and it was hands down the worst. In summary, I did not appreciate the pressure tactics, the process was drawn out far beyond what it needed to be (partially due to relentless attempts to upsell), an unapproved credit check was attempted, and the ELECTRIC VEHICLE did not come with a charging cable, which I did not know until the deal was done. Details below. - Lot: CarFax report requested (there were things that indicated possible water damage). I reviewed it UNDER OBSERVATION (no water damage) - “Okay, thank you. I need to think about it.” The response was such that I felt my face turn red: “What’s there to think about? It’s all right there. What else do you need?” I wish I could convey the tone; it was very pushy. I informed him that I need to think about the price being $9k more than I anticipated due to ineligibility for the tax credit. - I decided to buy and informed him I would be paying cash and I just wanted the vehicle as is, that’s IT. - Paperwork: basic, then the price sheet. He returned with a price that included a warranty and something else. I said I don’t want it. "Why?" It doesn’t matter, I don’t want it, I just want the car. In an inappropriately firm tone he replied that he was going to read the details to me anyway, and he did. Me: “JUST THE CAR.” He pressed the issue of why I wouldn’t want to pay for at least a warranty – to an inappropriate degree. Goes to get price adjustment and returns with “what if I can get the price down?” NO. Okay, let me go get the price sheet with just the car. Yet another person enters to ask me why I don’t want to buy extras, what if the price went down, yadayada. NO. “Okay. But why?” this goes on until finally... - One at a time I’m brought pieces of paper to sign – waiting in between. One of them is a paper with “Experian” listed at the top. I exclaimed “You ran my credit report?! Why would you do that?! I’m paying cash!” (If you don’t know, when a vendor runs your credit report, it affects your score.) The response was, well we couldn’t because it was blocked, but we needed to run an Ofax (?) report as part of our process. Well, seems like you were able to do what you needed without having run my credit report, so I’m extremely unhappy it was even attempted. The only way you know my credit is frozen is if you try to run a report on it. - Finally, I get to go to another office to see the finance manager. That went well; aside from him asking me why I didn’t want to buy extras (at least only once and not forcefully), this was the only part of the experience that wasn’t frustrating. He was very efficient, quick, polite, and even funny - and the only reason there are two stars rather than one. - Now I think I get to leave. I have the keys. I say and what about the charging cable? “Oh, yeah, I looked, we don’t have one for it” (from the salesperson I dealt with). WOW. I think that may have been a negotiating point. Anyway, whatever, here I go in my new EV, which has 40% battery and no cable to charge it (I know about charging stations – they cost money and take time…much of which I spent trying to make what should have been a quick and easy purchase). But then we have to do the OnStar welcome call. I think it took about 2 hours from paperwork start to me actually leaving. For an as-is, straightforward, cash purchase it could have been far more efficient, far less pushy, and I just didn’t feel good when I left. I understand salespeople have a job to do and not asking is losing a sale, but when someone firmly says NO, they likely mean NO. I thought I had made that clear – many times during the process – but my sentiments were ignored and I found it to be rather disrespectful and a HUGE waste of everyone's time. The whole experience really took the fun out of getting a new car. This dealership seems to have a good stock and is probably the most conveniently located for me, but I would not return or recommend them. More

by LARALEPSY Verified Customer Verified Customer

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ALL AROUND WORST CAR BUYING EXPERIENCE. DO NOT RECOMMEND. TERRIBLE CUSTOMERS SERVICE WITH POOR COMMUNTICATION SKILLS. DO NOT RECOMMEND. TERRIBLE CUSTOMERS SERVICE WITH POOR COMMUNTICATION SKILLS. More

by tym4ck0711 Verified Customer Verified Customer

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Alex and Adam were helpful and low key about matching a vehicle to our needs. Alex worked to help us with the financing piece on a holiday weekend which was a long and tedious process. The prior owned truc vehicle to our needs. Alex worked to help us with the financing piece on a holiday weekend which was a long and tedious process. The prior owned truck was spotless and the dealership organized and tidy. Thank you, Alex and Adam for your help in connecting us to our new truck. More

by SZBERG Verified Customer Verified Customer

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Extreamly professional got us our trade in and new truck very quickly. Great job team at McLoughlin Chevorlet very quickly. Great job team at McLoughlin Chevorlet More

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Alex was more knowledgeable on the vehicles I was interested in than several other salespeople I have talked with recently, especially with the tech specs on the Bolt EV that I wound up buying. I app interested in than several other salespeople I have talked with recently, especially with the tech specs on the Bolt EV that I wound up buying. I appreciated his commitment and quick action to jump straight into a hands on view of the car and a test drive. He also clearly communicated with me throughout the buying process. The dealership overall left me feeling as though I had paid for things I didn't need, and I regret that , but I do not regret working specifically with Alex on this purchase! More

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Appreciate all you guys help , they covered the cost on my trade in and some break issue and got me in a new car with in a couple hours and all around they have friendly and positive attitudes . my trade in and some break issue and got me in a new car with in a couple hours and all around they have friendly and positive attitudes . More

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Great people, they were all super friendly and helpful. My salesman was new and everyone helped him out. Multiple vets working there and a great atmosphere. My salesman was new and everyone helped him out. Multiple vets working there and a great atmosphere. More

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Went in for a quick quote on a vehicle. Was able to work with Eric, Michael and Tobias. They made the whole process quick and easy! Was able to work with Eric, Michael and Tobias. They made the whole process quick and easy! More

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We had a smooth and easy experience purchasing a new vehicle from Mcgloughlin Chevrolet. Erich was kind and honest. He followed up with us and helped us get to where we felt comfortable. He did a fantas vehicle from Mcgloughlin Chevrolet. Erich was kind and honest. He followed up with us and helped us get to where we felt comfortable. He did a fantastic job. Everyone was very pleasant and I highly recommend. More

by LeAnn Mendoza Verified Customer Verified Customer

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Love our new truck. Thanks Alex and everyone for being fast and courteous. Nice facility Thanks Alex and everyone for being fast and courteous. Nice facility More

by alien0 Verified Customer Verified Customer

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