Todd Blackwell | Page 3

Todd was very kind and professional. I also appreciated his follow up. Chris went above and beyond by installing minor parts personally after closing time. His gesture is the reason why I will now stick wi his follow up. Chris went above and beyond by installing minor parts personally after closing time. His gesture is the reason why I will now stick with this location. That was the epitome of customer service and I'm grateful for individuals like him that obviously love their jobs, industry and providing service that surprises and delights. Grubbs is lucky to have him representing the company. More

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Grubbs service was wonderful. Todd Blackwell reserved me a loaner car if necessary. It just took a few minutes to figure out that I had a nail in the tire. Because of the tire tread thickness they could not a loaner car if necessary. It just took a few minutes to figure out that I had a nail in the tire. Because of the tire tread thickness they could not patch it. So I got new tires and an alignment. The service advisor found a discount for the alignment. Of course they also cleaned my vehicle. More

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The services advisor was very great and knowledgeable and help me with my car issues. Todd was very great and help me with a good price. help me with my car issues. Todd was very great and help me with a good price. More

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Your team jumped right on what we thought was a bobo on my finish caused there at the dealership, offering to take care of it immediately. Turns out to have been a clump of grease. Great service and grea my finish caused there at the dealership, offering to take care of it immediately. Turns out to have been a clump of grease. Great service and great response to a possible issue. More

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I usually have a good experience at Grubbs. Today was such an example, professional and efficient. I needed a tag renewal and carwash. Because of covid everyone was very careful such an example, professional and efficient. I needed a tag renewal and carwash. Because of covid everyone was very careful More

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Great service, wonderful technician. I was kept informed the whole time my car was in service. I got my car back and it was repaired and also clean and looked beautiful. the whole time my car was in service. I got my car back and it was repaired and also clean and looked beautiful. More

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The service department is great as always. Never have any issues and they always explain everything or let you know if there are any hiccups. issues and they always explain everything or let you know if there are any hiccups. More

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Friendly, professional and prompt are just a few words to describe the service team here. From the moment you arrive to the moment you walk out you are treated with the best service. Keep up the great work T describe the service team here. From the moment you arrive to the moment you walk out you are treated with the best service. Keep up the great work Team Grubbs Infiniti. More

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The dealership was wonderful and very professional. I really enjoyed my service Todd kept me informed and thoroughly explained what was needed. Todd was extremely friendly which made me feel comfortable. really enjoyed my service Todd kept me informed and thoroughly explained what was needed. Todd was extremely friendly which made me feel comfortable. More

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Arrival process was quick, smooth and informative, I was kept up to date every step of the way by the service tech with a video ( really liked that) and by Todd Blackwell my Service Tech coming to fill me i kept up to date every step of the way by the service tech with a video ( really liked that) and by Todd Blackwell my Service Tech coming to fill me in personally. Also the escort out to the car by Todd is a nice touch as well. Suzy checking me out is always friendly no matter how busy she gets. Overall excellent experience. Thank you More

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