Todd Fulford

Great service Chelsea and Todd were wonderful to work with pleasure doing business with will be back soon for 2 year service with pleasure doing business with will be back soon for 2 year service More

by ERICSUFFIELD Verified Customer Verified Customer

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Very professional and customer friendly! Answered all my questions and concerns! Still owe me a free detailing Answered all my questions and concerns! Still owe me a free detailing More

by glenjack36 Verified Customer Verified Customer

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Bluff City was excellent! They exceeded my expectations BY FAR! Minutes after leaving the dealership, I noticed a small rock peck on my windshield. I contacted the salesperson They exceeded my expectations BY FAR! Minutes after leaving the dealership, I noticed a small rock peck on my windshield. I contacted the salesperson to ask if the rock peck had been treated to prevent it from spreading. I was not asking Bluff City to treat it, I was only asking if it had been treated or not so I could get it done if it had not been. Well, it had not been but they had me bring the car back to the dealership. The service technicians repaired the rock peck. You can’t even see where it was. I literally thought they had installed a new windshield. Then, I get an emailed receipt that’s showed no charge?!? I asked several times about paying for it but was told that it was no charge. Everyone in this dealership from the receptionist to the sales person to finance dept to the service technicians to the owners are all knowledgeable, respectful, and professional. It truly has a family feel when you walk in the door. I am a first time customer and I can’t imagine ever going anywhere else!! More

by vickialmond Verified Customer Verified Customer

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Everyone at dealership made the purchase enjoyable. Extremely attentive to my concerns for this vehicle purchase. Have been looking for a specific type vehicle with needed options, Ricky the used car m Extremely attentive to my concerns for this vehicle purchase. Have been looking for a specific type vehicle with needed options, Ricky the used car manager contact me and we went over the vehicle together. I went back on a Tuesday to make a decision and Eric the sales manager spent the time with me answering questions about the vehicle and warranty coverage. Sold me on vehicle and dealership!!!! Jason my salesman made the actual purchase easy and explained everything as paperwork was signed. I was introduced to the service department personnel and assigned Chelsea as my service advisor. Jason went over the vehicle at delivery and programmed the apps and paired my phone. He also answered a few questions I had a few days later. More

by tygerauto Verified Customer Verified Customer

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Chances are every customer would agree, that purchasing a new vehicle can be a time consuming and stressful ordeal, but that was not the case when working with Jason Jenkins of Jaguar Land Rover Bluff City. new vehicle can be a time consuming and stressful ordeal, but that was not the case when working with Jason Jenkins of Jaguar Land Rover Bluff City. Because of the pandemic's impact on parts and a low supply of new vehicles, Jason patiently and professionally kept me up to date on the the arrival of inventory and other options to ensure I got the ideal car. For almost a year, he provided me with any guidance and suggestions needed to make sure I got the vehicle I really wanted and tailored to my wants and needs. With Jason's help, I essentially had my car built to my specifications. Even though the wait for my Jaguar took almost a year...I finally got what I wanted a few weeks ago. The entire team was there to make the wait and arrival a pleasant experience. Thank you Jason and the Jaguar staff for your outstanding customer service. I've been with you since 2001 and look forward to my next purchase. More

by Colemana Verified Customer Verified Customer

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Great customer support and service, followed up and kept me informed throughout the entire process. me informed throughout the entire process. More

by ROBFOSSETT Verified Customer Verified Customer

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Dealer had no inventory but Josh worked to find what I wanted in early stage of production. wanted in early stage of production. More

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Neat clean. Everyone there is attentive. Great attention to detail. Service department is above expectation. Our salesman is Mike Golliday. Regaurding the two vehicles we have purchased at the attention to detail. Service department is above expectation. Our salesman is Mike Golliday. Regaurding the two vehicles we have purchased at the dealership Mike has been perfect. All the employees work as tete. team. More

by HEATHERMCHANEY Verified Customer Verified Customer

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They have friendly staff, but their Mechanical department needs more training. They service car twice for the same issue. AND is still not fixed. Thanks department needs more training. They service car twice for the same issue. AND is still not fixed. Thanks More

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My complaint about Jaguar Landrover Bluff City My complaint about Jaguar Landrover Bluff City dealership in Memphis tennessee. Address:6335 Wheel Cove Memphis, TN 38119 The service at Jaguar My complaint about Jaguar Landrover Bluff City dealership in Memphis tennessee. Address:6335 Wheel Cove Memphis, TN 38119 The service at Jaguar Landrover Bluff City dealership in Memphis Tennessee., is horrible from the G.M. who is always out of the office and so unconcern with the operation of this location that Jaguar car owners are driving 3-4 hours to have service redeem at a distant dealership. The mechanics are so lazy and inexperienced they can't fix or change oil without damaging your car, trust me I have witnessed it and you can also see the complaints filed on BBB.org website. Jaguar Landrover Bluff City dealership in Memphis Tennessee, had my Jaguar from May 14,2020 to June 11,2020 to fix transmission. The Jaguar was driven in and taken out a month later on a TOW truck from Jaguar Landrover Bluff City dealership in Memphis tennessee along with me paying $2068.00 for Jaguar Landrover Bluff City dealership in Memphis tennessee labor. On May 14, 2020 I drove my Jaguar xf premium-luxury into Jaguar Landrover Bluff City dealership in Memphis Tennessee with transmission issues. The Jaguar service tech informed me that my transmission had to be replaced. I gave them my warranty information, the service tech later informed me that the warranty company refused to cooperate with them because the Jaguar Landrover Bluff City dealership in Memphis, Tennessee, cannot give them the direct problem with the transmission. So I ( the jaguar car owner) purchased a transmission from a certified transmission dealer. The transmission arrived May 26,2020. On that day the service tech called me ( jaguar owner) about the transmission, because they were having other transmission from another car owner delivered to the shop, they didn't want to place the wrong transmission in. I called a week later getting updates on my car. I was informed that the transmission was good but needed a transmission pan because it got cracked, the cost was an additional $700. After the conversation i called 3 days later the car was good and being test driven. June 9, 2020 i decide to drive to Jaguar Landrover Bluff City dealership in Memphis tennessee, to check on car for service tech to tell me my car was not drivable and they believe the transmission no good, the jaguar been there a month to be TOW off Jaguar Landrover Bluff City dealership in Memphis tennessee lot and to pay for labor. How can Jaguar Landrover Bluff City dealership in Memphis tennessee, able to get away with stealing from their customers? How can Jaguar Landrover Bluff City dealership in Memphis tennessee have a car a month and Towed off it lot to be towed to another Jaguar dealership, and not feel shame or concern about it trust to the people. My suggestion is to hire people with integrity and passion for their customers., because your cars are as wonderful as the people who are representing them such as your workers. Love and Thank, my dream car experiencing shattered! More

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