Todd Kelley

I almost gave up on Hyundai‘s due to the Topeka service. It’s just not very good and I was losing confidence in the car. After going to the Lawrence location I feel very confident that I could both purchase It’s just not very good and I was losing confidence in the car. After going to the Lawrence location I feel very confident that I could both purchase and service my car there More

by c_wilson136 Verified Customer Verified Customer

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I had a very disappointing experience with this dealership. Communication was terrible from the start. Before I paid for the car I was told they would fix a couple things we agreed on locally and r dealership. Communication was terrible from the start. Before I paid for the car I was told they would fix a couple things we agreed on locally and right after I paid was told it would actually have to be done there, the dealership was 2.5 hours from home. I reached out about my vehicle to get this work done and was promised a call back the same day with more information. That call never came. I followed up multiple times over the next nine months for things agreed to when I purchased the car, and each time I was told someone would get back to me shortly—still nothing. They were waiting on a part, so and so wasn't in the office, etc. there was always an excuse. It felt like I had to chase them down just to get basic answers. When I finally did speak with someone, they didn’t have any of the details I had previously asked for and seemed completely unprepared. This lack of professionalism and follow-through is unacceptable. After nine months, numerous phone calls and a new general manager (who was wonderful and the only one who seemed interested in handling this), I was finally able to get my car taken care of... only to have it delivered back to me at the wrong address in a different city. Right on par for how this entire experience went. Glad to finally be done with them. More

by Krystac2005 Verified Customer Verified Customer

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Simple process, work was done well and in a timely manner. We will be back in the future. manner. We will be back in the future. More

by MIKEDC54 Verified Customer Verified Customer

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Tried to use the app to set my oil and tire rotation since I am not tech savvy didn’t work had a 130 appointment but he was nice and Wes able to get me in at 2 your service guys fast and friendly out i since I am not tech savvy didn’t work had a 130 appointment but he was nice and Wes able to get me in at 2 your service guys fast and friendly out in about a hour then showed me how to use the app properly extremely pleased More

by mufinalfour@gmail.com Verified Customer Verified Customer

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They kept me up to date on all the issues regarding my car, and went above and beyond to ensure that I was taken care of. car, and went above and beyond to ensure that I was taken care of. More

by AGAGNON34 Verified Customer Verified Customer

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I was 20 min early for my scheduled appointment. They got me right in and finished in a timely manner. They got me right in and finished in a timely manner. More

by ALL_NATURAL02 Verified Customer Verified Customer

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Great service. Nail removed from tire and tire was patched. Wait time was what they said it would be. Nail removed from tire and tire was patched. Wait time was what they said it would be. More

by lafalot64 Verified Customer Verified Customer

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Every time I go to Laird, they are always very friendly and helpful. Daniel and Todd are both so nice and never make me feel like I don’t know something like other dealerships can. They explain things very and helpful. Daniel and Todd are both so nice and never make me feel like I don’t know something like other dealerships can. They explain things very well and I would recommend choosing Laird Noller hyundai any day! More

by olson.noelle Verified Customer Verified Customer

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Service department is great but after buying 4 or 5 cars there the sales department is drastically worse. The process is now pressuring and not a straight forward experience. It appears that they are going there the sales department is drastically worse. The process is now pressuring and not a straight forward experience. It appears that they are going for the one time sale and not wanting to continue with long term sales. Sales wants to close the deal and quickly and get the customer out the door. A very negative experience compared to my previous 10 years buying cars there. More

by BODNER Verified Customer Verified Customer

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Great service ant no waiting for us. Pleasant people and they trat us well. Good Pleasant people and they trat us well. Good More

by mireya.aqui Verified Customer Verified Customer

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