Todd Marple | Page 4

Beckys new car My experience with Troy Akisson and Todd Maple recently was one of the best, they are both very professional, know how to put the right car with the r My experience with Troy Akisson and Todd Maple recently was one of the best, they are both very professional, know how to put the right car with the right person, exceptional professionalism, willing to work with people individualized to their financial situatjon, great guys......thank you. More

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Awesome experience Loved working with Troy Atkisson! He asked what we were looking for ahead of time, found us the perfect car and only had to do one test drive. Saved u Loved working with Troy Atkisson! He asked what we were looking for ahead of time, found us the perfect car and only had to do one test drive. Saved us a ton of time, which was awesome since we had our newborn with us. In and out very efficiently and they made sure to treat us like family. Would highly recomend More

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Better than expected preowned experience Machens was a truecar.com dealership and that's why I went there. I typically hate the haggling associated with buying from dealerships. I worked wi Machens was a truecar.com dealership and that's why I went there. I typically hate the haggling associated with buying from dealerships. I worked with Troy Atkinson thru the process. He was accommodating and responsive. His technical knowledge of the F150 was lacking, but that may be an issue with all the differing models of Ford's. A pleasant guy to work with. More

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Great customer service! Brian Hardaway did a great job of understanding what I was wanted in my next vehicle. Between him and Dave Guthrie I found the truck I wanted and walk Brian Hardaway did a great job of understanding what I was wanted in my next vehicle. Between him and Dave Guthrie I found the truck I wanted and walked away a satisfied customer! More

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GREAT AND EASY! I went in thinking that I could only afford a used vehicle. Come to find out, with all the great rebates and financing on the 2017's, I could get a ca I went in thinking that I could only afford a used vehicle. Come to find out, with all the great rebates and financing on the 2017's, I could get a car that would last me YEARS! I wouldn't have known but the great guys at the Machens used lot told me about them. Brian Hardaway was GREAT to work with and made the whole process easy! Todd Marple did an amazing job explaining all my finance options! I will DEFINITELY recommend these guys to friends and family! More

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Love this place! This is the 5th car I have bought from Troy and I would not go to anyone else! He is the best...he always gets what I want even when I didn't know I w This is the 5th car I have bought from Troy and I would not go to anyone else! He is the best...he always gets what I want even when I didn't know I wanted it lol. Honestly, Todd and Troy always make my car buying experience so smooth. More

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Enjoying my new truck Brian did a good job. I have had few experiences buying a vehicle where I felt absolutely good about my purchase. Brian did a good job of taking my ne Brian did a good job. I have had few experiences buying a vehicle where I felt absolutely good about my purchase. Brian did a good job of taking my needs into account . I am 100% satisfied with my purchase and the treatment I received. Good job guys. More

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Excellent Experience! I was just starting to look for a new vehicle and had no intention of purchasing a vehicle when I stopped by Joe Machens Ford in Columbia. Brian Hard I was just starting to look for a new vehicle and had no intention of purchasing a vehicle when I stopped by Joe Machens Ford in Columbia. Brian Hardaway met me in the lot. He was very friendly and helpful and by the time I left I was seriously considering a purchase and within 2 days was driving off the lot in a brand new Ford Explorer! Everyone at Machens was great to work with, friendly, attentive and I couldn't find another dealer that could match the price! Highly recommend this dealership and we will definitely consider them when we purchase our next vehicle. More

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Awful Customer Service While I finally got the vehicle I wanted, it took weeks as they kept changing the price on the vehicle after we spoke and agreed. Once I finally pick While I finally got the vehicle I wanted, it took weeks as they kept changing the price on the vehicle after we spoke and agreed. Once I finally picked up my car and arrived home, we noticed a GIANT scratch across the entire hood of the SUV. They had to buff it out two times before it was no longer visible. After the first time of buffing, it was still completely visible and they thought I would be satisfied and seemed disappointed when I said no it was not okay. Now 28 days after purchase, I still don't have the title or the 2nd key or the master key code for the door and multiple calls and texts with our salesman gets us nowhere. EXTREMELY BAD CUSTOMER SERVICE! More

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Another satisfied customer I recently purchased a used 2012 Fusion for my 16 year old twins. I emailed Troy Atkisson to make an appointment because we live in St. Charles. We sp I recently purchased a used 2012 Fusion for my 16 year old twins. I emailed Troy Atkisson to make an appointment because we live in St. Charles. We spent over 4 hours test driving many vehicles for my kids and he never once made me feel like I was wasting his time or pressured to make a sale. He was very conscious about my price range and finding the best car to fit our needs. His advice was spot on, my kids love their "new" car! He even took time out of his busy day to keep them occupied with a game of UNO when we returned the following week to sign the paperwork. More

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