Todd Navarrete | Page 5

Great customer service by the service rep and love how he asked questions and mentioned any concerns ! Great facility asked questions and mentioned any concerns ! Great facility More

by casillas.angel96 Verified Customer Verified Customer

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Good service department was hoping that they would assist me with a cold air intake me with a cold air intake More

by jeffreysw568 Verified Customer Verified Customer

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Very friendly and helpful. I had a road emergency and they got me fixed up and back on the road. They showed me the issue while the truck was on the lift so I could see exactly I had a road emergency and they got me fixed up and back on the road. They showed me the issue while the truck was on the lift so I could see exactly what the mechanic was going to do. More

by ronb7 Verified Customer Verified Customer

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Josh was absolutely outstanding, went out of his way to be understanding and a problem solver! Wasn’t the plan going into purchasing 2 vehicles but broke down every situation and it was perfectly executed! be understanding and a problem solver! Wasn’t the plan going into purchasing 2 vehicles but broke down every situation and it was perfectly executed! More

by chadbisnette Verified Customer Verified Customer

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Completed my safety recall in a quick and professional manner. I would like to schedule an appointment for my rear differential recall. manner. I would like to schedule an appointment for my rear differential recall. More

by Ethan Verified Customer Verified Customer

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my experience was very good and a little bad. the service was very good...however the two service tech's did not have a very good handle on what they told me. cam was very good and helpful... b the service was very good...however the two service tech's did not have a very good handle on what they told me. cam was very good and helpful... but he told me my car repair would take 3days....my spark plugs would cost about $20 each....he also said that my warranty did not include rental car allowance...it did ... and then i didn't need it because kyle said my repairs would be a day or a day and a half.... i told him that i really didn't need a rental car then and that is when he told me he would have someone drive me home... he should have told me this sooner..... also, i kept getting texts from someone (i think kyle) that were going to the wrong person. he had me mixed up with someone else... i got a text that my car was ready.... the shuttle car picked up....(i didn't know that service was available and was going to get an Uber... glad i didn't) when i got to the dealership, kyle told me it would be a half hour.... so i waited.... he came to the waiting room to get me and when i showed him the text, he had me confused with another customer. my car was done so i waited for nothing.....he was very apologetic ....... but also the cost of the spark plugs were almost twice what i was told. kyle fixed that too! with all that said, i will absolutely come back to bettenhause for work and if i buy another car.. More

by kat-bobmaxwell Verified Customer Verified Customer

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Came in for an oil change on a Saturday afternoon (4/12) and the staff was available to help get me set up immediately. I was given the option to add a tire rotation. I passed this time. No hard sell - r and the staff was available to help get me set up immediately. I was given the option to add a tire rotation. I passed this time. No hard sell - refreshing! It was quick, shorter than the quoted hour timeline. It feels good to go to Bettenhausen. To know the experts are working on my car (even for an oil change) is comforting. More

by wbruin2 Verified Customer Verified Customer

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Excellent work friendly people fast service bravo oil change and tire rotation under 1 hour change and tire rotation under 1 hour More

by kiremk Verified Customer Verified Customer

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Nice and friendly but still professional. Very informative while waiting for work to be done Very informative while waiting for work to be done More

by cindy_moran Verified Customer Verified Customer

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Wait time was little faster than what was stated and they were busy so that’s good were busy so that’s good More

by jim.zetti Verified Customer Verified Customer

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