Todd Weiner

I appreciated that James and Ryan allowed us to return the car we first purchased after a few days and let us buy a second car, which we are very happy with. While James is a nice guy, he knows surprisi the car we first purchased after a few days and let us buy a second car, which we are very happy with. While James is a nice guy, he knows surprisingly little about the cars and the sales process, and he does not follow through on anything he says he will do without several reminders. Ryan seems to be very knowledgeable, and I would have given him 5 stars. But he is a manager, and he should not have let so many promises languish. Furthermore, he should not have allowed the incomplete CPO inspection that was sent to BMW and then had to be re-done. The whole process of getting the small amount of promised work done on the car and getting it "CPOed" ended up taking a month after we the day that we made the purchase. I think that the manager must take some responsibility for this long process. As for the actual financial deal, this was done by Lucy. She was a fast talker, and we felt that she misled us about the extended warranty and service options. And we ended up without receiving the documents with the key information about the options that we had selected. We did appreciate Todd for sitting down with us the next day and explaining clearly to us the things that Lucy had glossed over. He also gave us the documents that Lucy had not given to us. Overall, we are not really upset about our experience; we just felt that James and the rest of the team should have paid more attention to the details that would have made the process smoother and more efficient. More

by TMINTON Verified Customer Verified Customer

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This was our second CPO purchase at Gebhardt. This experience was as satisfying as the first. Jason was personable, helpful, and professional. Our deal was fair and the X5 was delivered in exce This experience was as satisfying as the first. Jason was personable, helpful, and professional. Our deal was fair and the X5 was delivered in excellent condition. Todd and Ryan even made the paperwork fun! Shout out to the service department too. All four of our BMW's have been serviced at Gebhardt and we wouldn't think of taking them anywhere else. More

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Todd Weiner was great to work with. All the staff was friendly & helpful. The technology set up and overview was very helpful. Thanks to all All the staff was friendly & helpful. The technology set up and overview was very helpful. Thanks to all More

by dimeyer79 Verified Customer Verified Customer

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