Tom Bowens
Tom Bowens at Classic Ford Mentor

Tom Bowens | Page 8

Service Manager

Classic Ford Mentor

8460 Tyler Blvd.
Mentor, OH 44060

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4.8
81 Reviews
4.8

81 Reviews

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81 Reviews of Tom Bowens

June 26, 2026

Dealership Rating
Employee Rating

Quick accurate service. Very thorough review of vehicle. Diagnosed quickly and completed work in a timely manner. More

by timcost
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ron Laing

June 26, 2026

Dealership Rating
Employee Rating

Fast and great service. Was able to get in same day for my car issue. Friendly staff. More

by acunningham086
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 26, 2026

Classic Ford Mentor responded

Thank you for your review! We're glad to hear you received fast, friendly service and that we were able to get you in the same day for your vehicle concern. We appreciate your business and look forward to serving you again.

June 25, 2026

Dealership Rating
Employee Rating

The valets picked up my vehicle for Lincoln recalls. That in itself is worth a five-star rating. While there, the service department investigated two other issues with the vehicle. Kudos to my servic More

by connie.sterle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kyle Gross

Jun 26, 2026

Classic Ford Mentor responded

Thank you for your wonderful review! We're thrilled to hear our valet service, Kyle, and the entire service team exceeded your expectations. We're especially glad Kyle was able to help secure your warranty coverage and save you money. We truly appreciate your kind words and look forward to serving you again!

June 22, 2026

Dealership Rating
Employee Rating

Service was great. Fast service. Washed vehicle before pick up.explained what was covered in the warranty package. Great. Definitely where all my work will be done in t More

by tina.sherry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gregg Pike, Brandon Revlock

Jun 23, 2026

Classic Ford Mentor responded

Thank you for your review! We're glad to hear you received fast service and that our team took the time to explain your warranty coverage. We appreciate your kind words and look forward to taking care of your vehicle for years to come.

June 20, 2026

Dealership Rating
Employee Rating

Polite correspondence about repair issues. Service staff are knowledgeable and professional. I have been a customer for more than 25 years. More

by dss7721
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 23, 2026

Classic Ford Mentor responded

Thank you for your review and continued loyalty! We're glad to hear our team provided professional communication and knowledgeable service. We truly appreciate your trust over the past 25+ years and look forward to serving you for many more to come.

June 20, 2026

Dealership Rating
Employee Rating

Average service at best. Not happy that technician didn’t put anything on seat before sitting on seat and still haven’t received any receipt or paperwork on what was done More

by BUVALIC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jul 03, 2026

Classic Ford Mentor responded

Thank you for your feedback. We apologize that your visit did not meet your expectations. We understand your concerns regarding the lack of seat protection and not receiving your service paperwork. Please contact our service team so we can address these issues and make things right.

June 20, 2026

Dealership Rating
Employee Rating

Professional and friendly staff. Kyle explained everything really well and kept me informed throughout the whole process, I’d definitely recommend other people here for service More

by DANIELLE.BASISTA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kyle Gross

Jun 23, 2026

Classic Ford Mentor responded

Thank you for your review! We're glad to hear Kyle provided clear communication and kept you informed throughout the service process. We appreciate your recommendation and look forward to serving you again.

June 19, 2026

Dealership Rating
Employee Rating

Service was prompt; there were no unexpected problems. Everyone was very courteous. Thank you, thank you More

by KSHINE813
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 26, 2026

Classic Ford Mentor responded

Thank you for your review! We're glad to hear your service was prompt, courteous, and free of any unexpected surprises. We truly appreciate your business and look forward to serving you again.

June 19, 2026

Dealership Rating
Employee Rating

Truly I have dealt with so many dealerships, hands down Classic Ford is the best! More

by DETOREM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 23, 2026

Classic Ford Mentor responded

Thank you for your review! We're honored by your kind words and thrilled to hear Classic Ford stands out among the many dealerships you've worked with. We truly appreciate your business and look forward to serving you again.

June 19, 2026

Dealership Rating
Employee Rating

Fast reliable service. Liked the video from the tech and great customer care by my service adviser Ron Laing. More

by rcederlund
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ron Laing

Jun 23, 2026

Classic Ford Mentor responded

Thank you for your review! We're glad to hear you received fast, reliable service and enjoyed the technician video. We'll be sure to share your kind words with Ron. We appreciate your business and look forward to serving you again.

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