Tom Brown | Page 2

Good service,spent some time with Tom Brown. Always enjoy talking to him.I can tell the inventory has increased. Always enjoy talking to him.I can tell the inventory has increased. More

by rjwilhite54 Verified Customer Verified Customer

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Where do I begin...I began looking for a truck Where do I begin... I began looking for a truck approximately two weeks ago and was referred to Stokes Chevrolet by my father-in-law. When I went o Where do I begin... I began looking for a truck approximately two weeks ago and was referred to Stokes Chevrolet by my father-in-law. When I went on their website I found the truck I purchased and it was listed with the "Stokes Low Price" of $63,095. When my wife called to begin the purchase process they sent us an adjusted price of $66,093. I then inquired about the price difference when compared to the online price. They said they made a mistake online and would not honor their own advertised price. My wife asked to speak to the manager (Mike) and was told that he had then changed the price at that moment. I later called myself and asked to speak to the same manager and was told that "Mike" had went home for the day and was placed on the phone with a different sales manager (Brad Horton). I began to explain the situation to him about the price being changed during the negotiation process and he stated "that wasn't possible". I then explained to him what "Mike" had told my wife and he continued to tell me it wasn't possible. My wife later emailed the owner and received no response. At that time I decided to look at options at other locations and was unable to find the truck I wanted at any other dealership within a 500 mile radius of my location. That is the only reason I continued with the purchase from Stokes Chevrolet. When I arrived at Stokes Chevrolet to complete the purchase I did a walk around inspection of the vehicle prior to signing any additional paperwork. During the inspection I found two locations on the vehicle that had minor paint and plastic damage. Mr. Tom Brown, the salesman, immediately went to get someone to remedy the issue. When Mr. Brown returned there were three employees with him (General Manager, MIKE KAMPPINEN; Warranty Clerk, MICHELLE PRICE; and on additional gentleman by the name of David) Neither of the three individuals introduced themselves. I got their names from the stokes employee page and David's name came from Mr. Tom Brown. The three individuals began talking amongst themselves about how to remedy the issues. They initially wanted to me to leave the truck for them to correct the issues but that was not an option for me as I live out of state. The general manager Mr. Kamppinen suggested that they could order the piece of tail gate trim that was scuffed up and I could replace it myself. He also suggested that they could just use "touch-up paint" to fix the chipped off paint on the front bumper. I politely stated "with all due respect this is a brand new vehicle and I am paying a lot of money for and we will not be touching anything up. Its a brand new vehicle and I expect it to be in brand new condition when I purchase it." We then discussed a plan to get the issues corrected at a location more convenient to me and Mr. Brown ensured I was satisfied with the outcome. Mr. Brown then went over everything on the vehicle with me to show me all the features. We started on the outside of the truck and then the inside. He covered every button in the truck with great detail and asked if I had any additional questions. I did not have any other questions at that time so we then took it for a test drive. Upon return from the test drive we completed all sales paperwork. During that process, no manager came to thank me for my business or asked if I was satisfied. In fact, Mr. Tom Brown was the only one that shook my hand and thanked me for my business. With the exception of Mr. Tom Brown, I have never met such a collective group of dishonest salesman that have no concern for customer satisfaction for continued business. Furthermore, it was very clear to me during this purchase process the owner does not show any concern for customer satisfaction. If I never have to do business with Stokes Chevrolet again it will be too soon. With that said, I would recommend to anyone in the market for a vehicle to be leary of the "Stokes Low Price" listed on their own website and to avoid doing business with them at all costs. More

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