Tom Dempsey | Page 15

Dishonest dealership Bought a used car 2 weeks ago. They add on a “Napleton package” of some sort for $1000 that includes car washes, rental car and oil changes. I did n Bought a used car 2 weeks ago. They add on a “Napleton package” of some sort for $1000 that includes car washes, rental car and oil changes. I did not want that but was told it was nonnegotiable so we accepted it. Since we had that additional cost, we chose to not add the extended warranty and took our chances. Yes, I know it’s a risk buying a used car but we had faith in a big name dealership. Here we are one week later and it’s in their service shop and I am being told it is a $1600 repair. The car will not start part of the time but they are saying that the issue isn’t a safety issue so i am on my own. Great. Good business. The service department guy was super nice and seemed to care about the problem but it was out of his hands. The decision to do nothing to help me was the general managers. I advise everyone to stay far away from Napleton Honda. I learned an expensive lesson. **Yesterday the car was at Napleton and I was told it was something with an air actuator and would be $1600. Today, ONE DAY LATER, i had to take it to another shop since it didn’t start again last night or this morning. The codes this car ran are that there is an engine and timing problem that basically requires engine replacement. Napleton did the emissions and safety inspection on this car one week ago and had it in their shop YESTERDAY and they were not able to figure this out? I do not believe that at all. So now my daughters new car is at a Hyundai dealership and it cannot be driven. Great experience for a 16 year old who just bought her first car. More

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horrible This car delearship is a joke. They try to make you pay more than the listed price online for a car. its a bunch of scam artist. do not go here. This car delearship is a joke. They try to make you pay more than the listed price online for a car. its a bunch of scam artist. do not go here. More

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terrible This dealership is a joke. they had a car listed for $11,500 online the sales men told us it was $11,500. the general sales manager Nick tried to offe This dealership is a joke. they had a car listed for $11,500 online the sales men told us it was $11,500. the general sales manager Nick tried to offer us $14,000!!! how are you gonna have a car online for 11500 then try to charge more than the price listed.... we left because we were so disrespected but we decided to give hem another chance so we go back in.... THEN they tried to say okay fine 12,900.... UMMM what. STILL HOW ARE U GOING TO HAVE A CAR LISTED FOR THAT PRICE THEN TRY TO SCAM SOMEBODY INTO BUYING IT FOR WAY MORE. Tom the general manager said they will try to get us the bottom dollar and call us back on monday ( today) HMM NO CALL. so we go back up there A THIRD TIME. and they try to offer $11,500... the price listed online.... they clearly don’t know how to do business because no one would EVER buy a car for the sticker price. this place is a scam and a JOKE !!! we offered 11,000 and they would not take it. NEVER go to this dealership. More

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No Title - No Emissions - No License bracket - No Call Backs I was forced to purchase an extended warranty that I told them repeatedly that I didn't want and also a maintenance package for an additional $995. th I was forced to purchase an extended warranty that I told them repeatedly that I didn't want and also a maintenance package for an additional $995. that I told them I would NEVER use because I live so far away from them. If I didn't take it, they would deduct $1000. from my trade.. Doesn't sound legal to me.. Let's see how many people see this before it's removed.. After 3 weeks I still don't have a payment book, my emissions papers or a title. I can't transfer my plates until I have these... All I wanted was to buy a car that I fell in love with and ended up in a nightmare that doesn't end... More

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Good Salesperson Randy L. was a very helpful and friendly salesperson. Their team worked to find the exact car I wanted. Their managers communicated to make sure I was Randy L. was a very helpful and friendly salesperson. Their team worked to find the exact car I wanted. Their managers communicated to make sure I was ok with the deal. Thanks to them! More

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Forced to to buy stuff what you don't want I was forced to purchase an extended warranty that I told them repeatedly that I didn't want and also a maintenance package for an additional $995. t I was forced to purchase an extended warranty that I told them repeatedly that I didn't want and also a maintenance package for an additional $995. that I told them I would NEVER use because I live so far away from them. If I didn't take it, they would deduct $1000. from my trade.. Doesn't sound legal to me.. More

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First time buying nightmare I enjoyed Mike my first visit at the dealership. I had a whole bunch of problems with the dealership itself (google review 1 star.) I visited the deal I enjoyed Mike my first visit at the dealership. I had a whole bunch of problems with the dealership itself (google review 1 star.) I visited the dealership 4 times and the last time I visited, Mike completely ignored me. I had a lot of problems trying to attain my title and I tried calling Mike and the dealership only to be sent to voicemail several times. The staff only care about the sale and afterwards they will treat you with no respect. The staff is a joke and their customer service is an even bigger joke. More

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Great Friendly Staff The staff at Ed Napleton was great to work with and we love our new Honda Pilot. I never felt pressured like other dealerships. The only issue was try The staff at Ed Napleton was great to work with and we love our new Honda Pilot. I never felt pressured like other dealerships. The only issue was trying to reach someone by phone. However they have listened to their customers and will establish a customer help line to answer questions or concerns in a timely manner. Great job everyone!! More

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Great , quick follow up! Mike -Got answers to all questions , worked with his Manager , felt like I was working with a real team! I was always accommodating on test drives , p Mike -Got answers to all questions , worked with his Manager , felt like I was working with a real team! I was always accommodating on test drives , pricing and Mike had a strong understanding of features and how they work. More

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Car buying made easy! Working with Claire to purchase my new car was a pleasure. She was very professional and there was no pressure in making my purchase. Which is extreme Working with Claire to purchase my new car was a pleasure. She was very professional and there was no pressure in making my purchase. Which is extremely important. Every person I came into contact with at the dealership was very friendly and professional. Thanks for a great experience! More

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