Tom Dempsey | Page 2

Ben Pilla and the staff at Napleton Honda are excellent. Ben did a great job during our visits to test drive and purchase the new car. He has a low pressure sales approach, very knowledgeable about the Ben did a great job during our visits to test drive and purchase the new car. He has a low pressure sales approach, very knowledgeable about the CRV features, and amazing to work with. Excellent customer service! More

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Ben was a great man to work with he went the extra mile to get things in order to get things in order More

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Stay away from this dealer. They don’t know how to follow the service contracts they have. When you question it and say you won’t pay they call back and say they “looked at it w They don’t know how to follow the service contracts they have. When you question it and say you won’t pay they call back and say they “looked at it wrong the first time and it is actually covered under the service contract.” Give a quick search on the lawsuits the company is facing/lost before you deal with them l. Their finance guy told me told me to lie to neighbors credit union to say I was referred by someone I knew. I wasn’t and was told to say I was referred by a name the finance person gave me. More

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Amazing service. Ben Pilla is an excellent salesman. He helped me purchase my car quickly and efficiently! Ben Pilla is an excellent salesman. He helped me purchase my car quickly and efficiently! More

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Ben Pilla: Where Car Buying Becomes Effortless, Even with Finance's Curveballs! From the moment we met Ben Pilla, the whole car-buying game changed. Picture hassle-free, completely transparent, and downri Finance's Curveballs! From the moment we met Ben Pilla, the whole car-buying game changed. Picture hassle-free, completely transparent, and downright enjoyable—yeah, that's Ben's style. No pressure, just wisdom you can trust. Forget sales rep; Ben is your personal auto guru. He sifts through the clutter, guiding us straight to a Honda that’s a rock-solid, long-term win. Simply put, Ben's a customer service titan. If you're buying, start and finish with Ben; he makes dreams a reality. Our first Honda? Perfection (this is day one, after all). High warranty and interest rates? Ben leaves those financial gymnastics to the experts in the finance department. But guess what? With a buying experience this good, I'm going to fast-track my way out by paying off that loan early! More

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I gave 5 stars for Jordan Mosley. He’s super nice and friendly. I got a good car. He’s super nice and friendly. I got a good car. More

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Great vehicle - Honda Passport. Worse paperwork experience ever! Charged $500 for document/paperwork fee, and 3 weeks later still waiting on ANY paperwork!!! No paperwork received t Worse paperwork experience ever! Charged $500 for document/paperwork fee, and 3 weeks later still waiting on ANY paperwork!!! No paperwork received the day of sale - no bill of sale, registration, truth in lending, etc., etc.!!! Also, as one person commented previously, they add stuff that is NOT on the sticker price and refuse to remove it! We have walked away in the past for things such as this, and really wish we had walked away this time! This is pretty "sleazy tactics" as the previous commenter said. Watch out for this dealership - I feel we got taken for a "ride" now, and I don't mean a test drive! Sales person was great, however! Have contacted the dealer for paperwork to no avail! You can do better than this. Have absolutely NO proof of ownership at this time - where are our copies of what we signed??? Never have had issues like this from previous dealerships. More

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Sleazy tactics that I hoped were gone in the car buying world. Don’t fall for it. Go somewhere else. They’re going to try to sell you stuff that you don’t need, at ridiculous prices, and say it’s impossibl world. Don’t fall for it. Go somewhere else. They’re going to try to sell you stuff that you don’t need, at ridiculous prices, and say it’s impossible to remove. Just walk away. More

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excellent service from sales associate and the negotiations were easy. Will absolutely recommend this dealership to friends and business associates negotiations were easy. Will absolutely recommend this dealership to friends and business associates More

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We had a problem with new vehicle and Brian and team were right on it. GM Tom worked with us to resolve our concerns and get into a new replacement vehicle. Not our first choice in color but we’re satisfi right on it. GM Tom worked with us to resolve our concerns and get into a new replacement vehicle. Not our first choice in color but we’re satisfied. I suppose any blame here would go to Honda due to short supply. More

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