Tom Hessert | Page 3

Helpful Friendly Listened to needs and wants Efficient Emmanuel was polite and respectful. He explained everything along side his managers and financial co-worker. Emmanuel was polite and respectful. He explained everything along side his managers and financial co-worker. More

Report | Print

Paul Was great to to do business with. .. my wait for the car was not long.. .. my wait for the car was not long.. More

Report | Print

WAS VERY SMOOTH DEALING WITH RON SANTIAGO ON MY NEW PURCHASE OF MY 2024 CHEVY TRAX PURCHASE OF MY 2024 CHEVY TRAX More

Report | Print

Excellent service, customer experience is great definitely recommend people to come here to get a new car definitely recommend people to come here to get a new car More

Report | Print

******PLEASE SHARE****** If you are in the Philadelphia/New Jersey area don’t purchase a vehicle from Hessert Chevrolet on the Boulevard. The incompetency and ignorance from the service depart Philadelphia/New Jersey area don’t purchase a vehicle from Hessert Chevrolet on the Boulevard. The incompetency and ignorance from the service department, technicians and general manager is absolutely ridiculous. I purchased this brand new 1500 only 3 weeks ago and have not even made the first payment on it. The truck has only 1,800 miles and while driving down the road my tie rod popped out of place and I lost control of my truck, leaving me stuck in the middle of the road. I personally had to have a flatbed come out and take my truck to the dealership where it sat for 2 days and no one touched my truck. When I called and asked about my truck it was stated that since it came in not as scheduled maintenance it would have to wait. Brand new vehicle and they’re making me wait 48 hours to have someone diagnose and work on my truck while the problem was clearly easy to see. The service department there misdiagnosed my truck saying the problem was on the passenger side when clearly the problem was on the driver side. Example 1 of how incompetent these people over at the dealership are. On top of that they were saying I needed to pay for the repair of the vehicle and my warranty did not cover what happened to my truck. Example two of the incompetence at this dealership. This dealership from the manager down have absolutely not a clue about any mechanical work, warranties or customer service. This dealership is a joke. This is my first Chevy truck and it will be my last Chevy truck I purchase. Especially from a disgrace of a dealership like that one. More

Report | Print

I want to thank Tom for his honesty and great work during the process of me purchasing my new vehicle. Tom was very knowledgable, trustworthy and up front with the vehicles that I was looking to purchase. the process of me purchasing my new vehicle. Tom was very knowledgable, trustworthy and up front with the vehicles that I was looking to purchase. More

Report | Print

I had a very good experience with Gary. At Hessert Chevrolet. He let me know everything about my car that I needed to know I basically was in and out pretty good service thank you At Hessert Chevrolet. He let me know everything about my car that I needed to know I basically was in and out pretty good service thank you More

Report | Print

Dave is always excellent when it comes to providing me with my car service needs. He took the time to find any discount I may have accumulated which is always a plus. No one else services my car. with my car service needs. He took the time to find any discount I may have accumulated which is always a plus. No one else services my car. More

Report | Print

Nate was very helpful I cannot stress enough how much better he made the experience if I could I’d make sure he got a big raise Nate is the glue that holds this dealership together with the wisdom of old better he made the experience if I could I’d make sure he got a big raise Nate is the glue that holds this dealership together with the wisdom of old age and the health of a young man he uses both tact and finesse to make the customers happy. More

Report | Print

The sales associated took care of me, was professional knowledgeable. And courteous of my time. knowledgeable. And courteous of my time. More

Report | Print