Tom Jacobs | Page 2

I had an appointment to have recalls completed in April I took my car to the dealership and left it there for several hours to be informed they did not have the parts for 3 of the recalls it was there for an took my car to the dealership and left it there for several hours to be informed they did not have the parts for 3 of the recalls it was there for and it would need to be brought back once the parts arrived. I was never contacted again regarding the parts ever arriving. A couple months later I called back to see if the parts were there to have the recalls done and spoke to Tom in parts who said they were. I then brought my car back a second time for the recalls as well as the anti theft software update in September. When I arrived to pick up my car after the work had been done, I found my license plate and cover had been damaged when the car was brought out to me as if it had been hit or the car hit something as it was half hanging off with one screw. An employee did come out to bend the plate and cover back and put screws back on the plate. I then observed the contents of my armrest had been rummaged through while the car was at the dealer as everything inside was disheveled and not where I left it. There was no work completed in the car that would require any one to go through my armrest or the contents inside. Luckily, I left nothing of value in my car however it is concerning as to why someone would be in there to begin with. I do appreciate the car service that was available to get me to the location and back and the staff I interacted with at the desk were friendly. More

by Sherrell Verified Customer Verified Customer

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I usually go for all my needs. However since my car theft, everything has been a nightmare! There was no call back until I kept being persistent. Twice they couldn’t locate my c However since my car theft, everything has been a nightmare! There was no call back until I kept being persistent. Twice they couldn’t locate my car or account. Nobody has the parts. It’s been almost 10 months with no vehicle for me ! Every time one thing gets fixed another one is allegedly broken. The most recent drop off the shop said what was wrong, Kia said no and it was something else. Waited a week for that part, then a few days for it to be fixed. Then guess what ? It failed and it was the original problem that was already told to them on day one and now I’m on another emergency priority list ( last time I was on this list for over 4 months) with no anticipated date of getting the part and no anticipated completion. BEYOND FRUSTRATED! More

by SARAH_LETTS0819 Verified Customer Verified Customer

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Always a smile on everyone’s face at the Matthews kia of Greece dealership. This is now my second car purchasing here and I wouldn’t go anywhere else. Brian is very understanding and willing to help in ever Greece dealership. This is now my second car purchasing here and I wouldn’t go anywhere else. Brian is very understanding and willing to help in every way. More

by madison.sorochty Verified Customer Verified Customer

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Great Sales Staff, and a Service Department second to none. This is my eighth Kia! none. This is my eighth Kia! More

by GNASCA001 Verified Customer Verified Customer

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This dealership is worse dealership ever had in my life. I had a great experience in 2020 when I bought it. But that appointment was changed my mind about my lovely car 2020 KIA Sportage. I had an app life. I had a great experience in 2020 when I bought it. But that appointment was changed my mind about my lovely car 2020 KIA Sportage. I had an appointment for car inspection and oil change last week and now I got a email saying the inspection will be on August the next month. I’m so confused right now because I paid around $27 dollars and no one explained why that money was paid for. I was waiting more than 30 minutes sitting on couch, watching TV, waisting times, energy and gasoline in order to get my service done. One of them was showing me a paper has a different prices cost around $73.I shocked when I went back home and I got nothing done. They took off the oil change and car inspection stickers and they put safety emission sticker. Even though, before I left the dealership I asked one of them about the stupid yellow sticker and he says “the New York State inspection sticker was changed and NY York State change everything”. They lied to me and steal my money. I don’t ask for safety emission and now I’m gonna ask for a refund in addition to $5 discount for the online appointment plus time, energy, gasoline waste. I am waiting to hear back from you guys, thanks. More

by EABDALLA Verified Customer Verified Customer

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I was not given everything that was wrong with my car. My mechanic did not do a good job of letting me know what was wrong outside of insurance covering it. He let me drive off with our telling me my batt My mechanic did not do a good job of letting me know what was wrong outside of insurance covering it. He let me drive off with our telling me my battery was leaking and that if I turned my car off I would need a jumpstart. More

by Coolyschool Verified Customer Verified Customer

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Kia has always taken care of me, sometimes maybe communication issues, but overall I am always great! communication issues, but overall I am always great! More

by mcculloughdanijha Verified Customer Verified Customer

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Great service, but wish I could an appointment a little sooner for minor things like bulb replacements. sooner for minor things like bulb replacements. More

by fjbutts Verified Customer Verified Customer

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When you go into the kia dealership, the whole team treats you good and comfortable. treats you good and comfortable. More

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Super helpful. Always takes my calls and resolves any issues that I may have. He was my very first salesman in 2011 and I have been coming back to see him ever sinc Always takes my calls and resolves any issues that I may have. He was my very first salesman in 2011 and I have been coming back to see him ever since. I have purchased 6 vehicles from him/Fuccillo/Matthews since then. More

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